LA Fitness

Reviews 3

ST

Stephanie Carl

My roommate and I decided to sign up here a month ago.. we were excited to start going to a gym that was close to us. I have only heard of good experiences from la fitness especially from Florida but we were amazed how unorganized and rude the associates were. We should have know from the first time we went that there was going to be problems. We signed up with a nice girl and we told them we were just looking around and we should come back during the week and finish the membership if we wanted to join. The following day we both got charged on our cards and received phone calls from the gym. We proceeded to tell them that the girl we talked to said something completely different and that we told her when we were going to come back but they had no idea. The following month we ended up going four times and it was ok, the machines were normal equipment and some of the staff were nice but the main issue was when there was a mistake on the charge they made on our cards. I actually drove to the gym and asked who do I speak to so I can cancel my membership and the gentleman responded nobody is here that can cancel it you have to come back 9-6 i said ok.. (nobody but one person can cancel a membership!?) the next day I called them to try to cancel since me and my roommate were leaving to go out of town ,we needed to cancel asap so we called and the first person we spoke to said "you cant cancel over the phone" so I said ok but I dont want to waste my gas going over there to cancel the membership and we were leaving the state. I ended up hanging up and my roommate called and asked to speak to a manager the person said "why do you need to speak with the manager and she responded to cancel and we ended up getting a hold of one manager and she started the conversation snickering and asking "WHY!? ""Where you going" and she responded the same way "you have to come in only 9-5" it happened to be 4 so we went to drive to the gym. The manager we worked with was not the most helpful she questioned me about my email choice and said "you dont have that email" "that is not a real email" and I assured her yes that was my email... I told her I had a problem with the associates calling my phone everyday! Also that everyone was telling us different times when we could cancel the memberships. While in the process another women with a child walked in to the gym and wanted to go to the changing room. So the manager goes "oh what are you doing here with the child!?" "We dont have classes for her" the mom said Ive been here for awhile and am just watching my daughter here. The manager goes "excuse me, I cant hear you". The other gym goer was upset and actually was just like" there has been no classes for her so Im just going to end my membership "and then her husband came and the manager went and left us while trying to cancel... so Im the total of 30 minutes 4 people ended up canceling their memberships. Never have I felt like going somewhere and help was not given to me and when something so simple as cancelling a membership was not even finished in 30 minutes. We ended up calling corporate and explaining the situation and they were helpful, I have heard nothing but bad reviews since. If you want a nice gym where you just workout and the management is knowledgeable I would recommend going elsewhere.

KA

Karen Patel

4.14.14 UPDATE: They hired a fabulous cardio kickbox instructor: Zohra. And she will KICK your ass. Its a great workout and her class gets pretty full. (Thurs @ 11) Step classes are pretty good, too. Mondays 9:45am teacher will work you hard and has some great choreography--a little complicated if you arent used to it and fast--but fun. Dissappointed in the morning Zumba, though--she often runs late b/c she lives far away or just doesnt show and we are all there waiting and the class gets cancelled last minute. Wish theyd comp us a free smoothie or something at least. Heard they wont be here that much longer. I"ll be quitting by the end of the summer anyway. Dec 2013: Joined this gym because of its location and the classes fit my schedule, plus I need child care. Pricing is reasonable. I wouldve preferred Golds b/c I know they have quality classes, but their schedule didnt click w/ mine. I dont have any complaints about the equip b/c I rarely use it, I like the classes. But there seem to be a lot of choices and it is a vast space and most have TVs. Bathrooms are decent. and there is always 1 person, if not 2, at the front desk. Zumba is fun, although there is a place in Baileys Xroads that has a fabulous zumba--just for women--at the Nur Center. I like that LA Fitness offers Zumba just about every day. The cardio kickbox sucks though--what kickboxing class doesnt have any jabs in it? The teacher doesnt teach routines, but blocks of 8 counts seemingly like random moves that pop into her head. If I take the class I add actual kick boxing moves and do my own thing. She could learn a few things from Billy Blanks. I havent taken a spinning class yet, but the bikes seem outdated. Hopefully they upgrade soon and hire some new quality teachers. the only experience Ive had with the personal training is the free session they offer. Its pricey in addition to gym membership. But the girl I had seemed knowledgeable and I took away some good tips. They didnt do an initial assessment of my measurements, etc, and send me off w/ a plan like Golds Gym did for me years ago. You have to pay for that at LA Fitness. I am happy w/ the childcare. I go in the mornings when Miss Ebony is there and she is great. No complaints. and they have lots of toys for the kids to play with. When my oldest was there he said he didnt even realize the time he was having such a good time...

A

Anonymous User

The cancellation process is horrible. There are a ton of extra fees on top of the monthly payments. You have to pay 30 dollars for the gym card. If you stop your membership and decide to sign up again they recharge you all membership card fees, even if you have the old card. They give you a phone number to cancel that leads you to automated talking that does not help at all. It gives a bunch of options none of which apply to simply wanting to stop the membership. Actual canceling requires you to send in written mail, usually with a cancellation fee upwards of 50 dollars. They will recharge you for another month, on top of the prepaid last month fee if the letter isnt sent more then 10 days before the next monthly payment. All this information comes from the fine print of your initial contract. No one will help you with the process at the gym or on the phones. BE PREPARED to spend 100$s of extra dollars on your membership for a sub-par gym. Really should of just gone to a local gym or a more reliable/straightforward chain. update: to be able to talk to someone on the phone they will charge you a 10 dollar agent processing fee. Its almost comedic how horrible they are

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