Green & White Cleaners

2727 Merrilee Dr, Fairfax, VA 22031, USA

Address:	2727 Merrilee Dr, Fairfax, VA 22031, USA
Phone:	+1 703-646-0469
Site:	gandwcleaners.com
Rating:	3.8
Working:	7AM–6:30PM 7AM–6:30PM 7AM–6:30PM 7AM–6:30PM 7AM–6:30PM 8AM–5PM Closed

Location

Photos 2

Reviews 12

Mike Reed

Short version: They destroyed the new $350 suit jacket that I wore to my wedding. Despite very clear evidence, they have denied that the damage occurred during the dry cleaning process. They have also refused to offer any sort of compensation or even an apology. The long version: I dropped off a suit that I had worn once for a total of three hours. I picked it up shortly after (a Thursday) and left it in the plastic until I put it on when I arrived at a friends wedding ceremony a few days later (Saturday). After wearing it for 20-30 minutes during the ceremony, my wife realized that the jacket had two 1/4" punctures and perhaps a burn or rust mark in the upper right sleeve. Embarrassed, I took it off immediately and went to the formal reception jacket-less. I took it back to the cleaners the next day they were open (Monday) to report the damage. I was instantly met with denial that this could have possibly happened during the dry cleaning process. The owner later revealed that like many dry cleaners, all of the actual dry cleaning is handled by an off-site third-party company. They claim to inspect each garment upon exit/arrival but in this case it is obvious that they failed. Given the location of the damage, if it had occurred while I was wearing the jacket I would have an equal size puncture through my arm (thankfully I do not) and the jacket would be covered in blood (it is not). The one time I wore the jacket was my wedding day so I have over a thousand photos showing absolutely no damage to the jacket up until the point I took it off and placed it into a garment bag for transport. It is clear that the hole in the sleeve was made while the jacket was laying flat (as in not being worn). When not in use the jacket was always stored in my garment bag or plastic from the dry cleaners. Neither of these had any damage to them. The owner made a lot of accusations about how I could have damaged the jacket myself but my favorite was when she claimed I burned it on the outside with a cigarette (I do not smoke) and then punctured the inner lining with a sharp object. The outcome: I attempted to resolve this through the Better Business Bureau but the owner is standing behind the technicalities in the companys policy claiming that I shouldve taken it out of the plastic and inspected the jacket as soon as I got home. She has made no offer to repair or replace the jacket. The owner even said something along the lines of "go ahead and write bad reviews online, Ive been here three years and theyll have no effect". This is a terrible way to do business and they will lose many customers this way. There are much more honest dry cleaners less than 1/4 mile away.

Rachel Lim

This is my favorite place to go for dry cleaning. I admit I have given them an impossible task with my wedding dress, and they were able to do everything I wanted and more. The owner is very friendly and has an eye for perfection. I would recommend this place to anyone.

Kate Tsui

The owner is very nice and friendly. The quality of the service is good, and there will soon be pickup and delivery in our apartment building. A little more expensive than others I have tried in the area, but worth the convenience.

Charlie Choe

Maria always provides excellent customer service and is willing to be flexible to your needs. The store is very clean and neat and she always goes the extra mile in making sure you are satisfied with your experience.

Bryce Griffler

Maria, the owner, is so sweet. Prices are more or less reasonable. I live in the community so I get free pick up and drop off. Cant beat the convenience! Never had a negative experience.

TIFFANY JOHNSON

Ms.Maria is WONDERFUL her tailor did an amazing job on my bridesmaids dress !!! Iam soooo PLEASED with all services. Thank you for a GREAT Experience

Zak Lowman

Great place to get dry cleaning and tailoring done. The woman that runs the place is extremely friendly and talented.

Souheil Hammoud

A little more expensive than dry cleaners in the area, but clean and provides same day cleaning

barry connolly

If your not going to open your posted hours, change the hours!!!!

Ryan Austin

Terrible service and exorbitant prices.

Yosep Lee

very good! very kindless!