Ulta Beauty

5860 Leesburg Pike, Falls Church, VA 22041, USA

Address:	5860 Leesburg Pike, Falls Church, VA 22041, USA
Phone:	+1 703-379-3827
Site:	ulta.com
Rating:	4.2
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 11AM–6PM

Location

Photos 89

Reviews 29

Alyssa Vaccaro

I went to the salon to get a blow out with curls (I had just found out that my husband and I were going to one of the official inauguration balls). I only had a day to plan things so I figured a blow out was easy enough. When I arrived for a 3:15 appointment (I admit, I arrived at 3:18) I was told my stylist went on break because I was late. I had to wait until he got back at 3:40 and he proceeded to tell me that he waited for me but I wasnt there for my 3pm appointment. I had to show him the email with my confirmation at 3:15. Anyway, as he was drying my hair, I mentioned that my dress had a high neck. As soon as he heard that, he and another stylist said "you cant wear your hair down with that dress! Why would you ever think about keeping it down? You need to put it up!" Feeling embarrassed, I reluctantly agreed to let him put it up. As he started, it was slicked back very tight against my head. I said I didnt want something so tight. He said, dont worry, Im just doing the curls. I dont know much about updos so I trusted him. Needless to say, the slicked back look was the basis for the updo. I continued to make small comments throughout the styling but he kept saying, dont worry, its not done. The other stylist kept commenting how beautiful it looked and how my stylist was outdoing himself. In the end, I really disliked the finished product. The front was much tighter than I wanted and the back had huge loopy curls. Bottom line, dont let them bully you into something you dont want. I ended up paying almost $75 for something I didnt like because I felt like I had to go with their advice

Leslie D

Its true the customer service at the Salon desk is pretty bad... have to stand there while the receptionist looks at you but doesnt come over to help. BUT, the new Salon manager Ashley (she used to just be a stylist in the Springfield store) is a terrific stylist- does wonders with both cut and color. I now travel from Springfield to Falls Church just to see her. I cant vouch for other stylists but Ashley is GREAT(and shes super nice on top of it). The cosmetics department does have alot of terrible employees, but there are a few nice good ones that actually WANT to help you out. For cosmetics, the people in the Springfield store are better. Sorry for the REALLY long review-I just want people to get the whole story to explain any bad reviews. And no, I do not or ever have worked for Ulta,just spend a lot of time there.

Marilia SS

Called to make an appointment for hair and make up the lady who I spoke in the phone stated that I could not make an apt unless I went for a consultation I do not see the need to just go waste my time to talk about what I want because its not a big party the one Im having she stated she was the store manager and that I could not speak with a different person. In my opinion if a customer wants an apt without a consultation just give it to them otherwise they will go to a different place without this kind of inconveniences! Im not buying at ulta anymore.

Daricka Bigelow

Location is great but the worst ULTA I have ever shopped at. They never have any product in stock. I go every Friday after work (because it is so conveniently located near me) and the shelves hardly have any product. When I ask the staff about when they will have more, the response is always "we have a ton of boxes in the back". Its your job to stock product, I cant buy it if its not on the shelves!!! Staff have attitudes and at this point I do my ULTA shopping online. There a like 2 nice people but everyone else could use a lesson in customer service!

cathy webb

Great selection of fragrances, make-up, and hair products. Service is first rate! Ulta Associates make sure their customers are happy with their purchases. The store is quiet, calm, and very well-stocked with everything a customer could want. Great savings on fragrances and a great variety of prestigious lines in store. Love the coupons and catalogs. Well -done all around!

Debra Turkat

I went for a specific product. The store didnt have it. They were "kind" enough to call the Springfield store and they told me the Springfield store had it. I schlepped to Springfield in traffic and sitting on the counter was the wrong product. Everyone denied knowing anything about it. Wild goose chase unappreciated.

Alicia Pabon

Ulta at Falls Church has the best salon stylists! I went to Susana and this woman was amazing! I dont trust people with my hair. But she knew exactly what I needed! I went there for highlights and she got all the colors right! I came in hideous and came out perffect! I highly recommend her!

Zahid Khan

I did my Facial at this location very clean and Excellent Mangement here. I done my facial skin care in very first time from sara which she was new and very experienced also she was certified from board. If had to do or anyone need facial this location is highly recommended.......!

Sabrina Ortiz

This is a review of the cosmetics/store floor, as I havent tried their salon services. Worst Ulta I have been to nationwide. Messy and always out of lots of items. Usually no one around for customer service and a lot of testers are gone (aka stolen).

Isabella DiFatta

I had gotten an email saying that I get a free NYX make up pallette since Im a member and my birthday was just recently. I drive 45 minutes to ulta just so they can tell me that they dont even have any. Such a waste of time. Will not be returning.

Alia Khan

Ashley at this Ulta salon is terrific!! I went in today and showed her the haircut i wanted and she cut and styled my hair better than i had imagined! Very talened stylists!! Thank you Ashley!!

Eric Anderson

Location was a little disorganized when I visited (to its credit this was the week of Christmas so no big deal) staff was friendly and attentive. Lines were taken care Ive very quickly.

Rosa Castro

This place is great . Susan took care of me and she did want I wanted her to do .. Great experience... I definitely recommend this place and Susan , she is great

Meghann Chiodo

In store testers and deals not offered online, got an $80 moisturizer for $20. Even when busy the experience is pleasant. Ill be coming back here again.

Rebecca Uphold

Great sales! Download the retailmenot app and there are always coupons you can scan at the register for this store.

Diana Trevino

Great selection of products...would be nice to see more staff help out customers

Jame Cleary

Esthetician is very helpful and friendly.. Sara excellent customer service..

Gresia Hernandez

I love Ulta but I feel like some of the reps dont give that welcoming vibe

Tatiana Vaughan

Associates make you feel rushed if its after 5pm. They seem disinterested.

Dougie Harrower

Super helpful salon stuff. Wide selection of products