Address: | 6326 5 Mile Centre Park Unit 416, Fredericksburg, VA 22407, USA |
Phone: | +1 540-548-5805 |
Site: | paramountbuilders.com |
Rating: | 4.4 |
Working: | 8:30AM–3:30PM 8:30AM–3:30PM 8:30AM–3:30PM 8:30AM–3:30PM 8:30AM–3:30PM Closed Closed |
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Dennis Ayer
Paramount Builders seem to train their salespeople to use high-pressure sales tactics, and to take on a combative, desperate, and patronizing attitude when theyre not in control. The quality of their products becomes irrelevant when the attitude of their representatives is such a turn-off. Our first experience with Paramount Builders was with one of their door-to-door salesmen, who informed us of all of the discounts we were eligible for; special deals, free shutters, military discounts, and so on. We scheduled a next-day appointment to get an estimate on window replacements. The salesman joked that this appointment would take 6 hours, then assured us that it would actually take about 45 minutes. The next day, their representative arrived right on time— possibly the only positive out of the entire experience. The appointment lasted almost 2 hours. She didnt appear to be willing to measure any windows or give a quote (we had been led to believe that this would be done during the appointment), and instead gave us a lengthy history of the company, during which she explained that the companys founder disliked the way other companies treated their customers, ironically enough. She made us take a long survey about our neighborhood, home, and work previously done on it, and went outside for an extremely brief walk-around to look at the windows. Back inside, the representative showed off samples of the windows; there was nothing wrong with them. However, she dodged questions about pricing, insulted our ability to compare companies/prices on our own ("Im qualified and youre not" attitude), and lied about what other companies offered, claiming that comparing Paramount Builders to any other company was impossible, like "comparing apples to oranges." She wanted us to commit to purchasing before giving us a quote. We finally chose to end the appointment when she called a manager who audibly quipped, "Theyve been looking for windows for two years and they havent done any research?" Overall, the experience left a bitter taste in our mouths. At one point, the representative asked, "Other than price, is there any reason you wouldnt buy this?" Isnt it obvious?
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Laurie Walter
Paramount is the most annoying company I have ever come across. They have been knocking on my front door about every 3 months for the past 10 years trying to sell me their services. When I ask them to take me off their list Im always told that they will but it never happens. I have placed 2 complaints with the BBB trying to get them to stop. The most recent was less than a month ago and I was told by a company representative that I would be put on the "do not knock" list. Tonight another sales person showed up on my door steps. When I complained to her, she informed me that they are not even given "do not knock" lists. If a company cant even maintain an accurate database of who to call and who not to they why in the world would you want them to try something harder like working on your house? At this point, I would refer to their sales techniques as harassment.
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Chris Gordon
Don, the rep that came to my house, gave a great demo that really explained the ways Paramount Builders installs superior windows. My friends and I joking call my new windows spaceship windows because they have so much technology in their design. The installation only took two days, and the installers were great. Very friendly, polite, and did a great job explaining things and answering questions. They identified and removed rotten wood in the window framing, and even filled a gap with insulation above my kitchen window. Don explained on demo day that these types of repairs were included. Since installation, my family notices a decrease in street noise and the AC doesnt run as much. My electric bill was significantly improved in Sept/Oct, and my gas bill has been minimal so far in Dec! We are very happy with the windows and with Paramount Builders.
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Michael Fayad Jr
We have had Paramount Builders work on three different home improvement projects over this last year. Rick Edney was our rep for all three of these projects. We had Paramount install Preservations triple pane windows, A double french Provia door, and over-sized gutter and downspouts. On all of these home improvements, Rick was very diligent, and informative about his products. We could tell he really cares about his clients and his projects. The crews did such an amazing job. They were on time, ordered the items timely so they would be here when they promised and the craftsmanship is astounding! We are very satisfied with Paramount Builders and should we need any other improvments on our home, we wont hesitate to call Rick back! Sincerely, Michael J Fayad King George Va
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Harmony Bara
Absolutely the worst experience! My husband and I asked for an estimate for a new roof. The manager Wesley showed up and proceeded to talk at us with his high-pressure, patronizing sales pitch for THREE HOURS. Meanwhile my children needed homework help and dinner. He made statements such as "you dont want to go down to 7 Eleven and hire José and Hose B"....which he said at least 3 times during his pitch. We were extremely offended...my husband is Mexican! He also made jokes about "Tanktop Tommy". We will never support a company who has such bigots for employees, especially as public representatives! The topper was the quote of $38,000 for their most basic shingles, while other top rated companies were quoting us $6,000-$10,000. Just nuts!
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Laura Cook
Paramount Builders recently replaced the siding, trim, and shutters on my house and I am very pleased with the results. Since the new siding is a different color from my original siding it has made a big difference in the look of my house. So much so, that several times I have driven right past my house and didnt even realize it. Since the new siding has insulation behind it, I expect it will make a difference in the energy bills this winter. The work crew were very responsive to any questions I had. A couple of days after the installation I noticed the siding appeared a little crooked in one area and called the office. The crew came out to fix the problem within one or two working days.
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Steve Lambrecht
I had my windows installed in June 2007. Today is May 14th 2016 and all my windows still look and operate as great as they did following their installation nine years ago. I know Ive saved on energy bills and the proof has been reflected in my lower heating and cooling bills. In addition, Ive made measurements on the windows using a Black & Decker Model TLD100 Thermal Leak Detector during some of the coldest days in winters and hottest days in summers thus far since purchasing the meter, noting less than 5deg differences in thermal measurements between window surfaces and those taken off inside walls. Bottom line - Im very happy with my choice of Paramont triple-glazed windows.
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Kevin Armstrong
My experience with Paramount Builders has been a very professional from Day 1. Don was very knowledgeable and professional with every aspect of the job we wanted done. There was NO pressure involved in going over what Paramount Builders could do for our home. Once we decided to go with Paramount Builders they handled everything from calling to set the appt for the the start of the job to calling during the job to check on the progress Don came by several times to to check on the progress too. That really made a difference to us. The finish work was beyond incredible. I would recommend Paramount Builders too anyone. Thanks Don for all your help.