Crunch - Richmond Glenside

Reviews 3

BL

blue north

Before I start writing my review I would like to ask this question. FIRST, who is responsible to hire your staff? And do you train them? The reason I asked because your staff has awful communication skills, lazy, rude and don’t know anything. Also, why I feel like we bother them when we walk in (I’m not the only one / other people told me the same). I used to be with American Family Fitness and after I changed my job crunch was my only choice and I brought other 7 people with me. If you ask me what makes you go to American Family Fitness every day I would say the staff and the facility always clean the staff always friendly and they have to say something if you walk in and out . Crunch has staff who don’t say anything to you when you walk in and out mostly because they are busy playing with their phones or talking to each other and sometimes don’t even bother their self to turn around when you walk in. Also, the manger is one of the rudest people I ever seen in my life, he keep staring at people all the time and never smile like he come to fight you. SECOND, my question to the manger do you go to the bathroom and check it yourself? Mostly I go to the gym at night, but because I got tired going to the locker room with all the bad smell and dirty bathroom I started going in the morning and I had the same problem. Actually what bother me the most that I saw the tall guy who should clean the bathrooms bringing the cleaning card out the closet to clean the bathroom put it in the door go back and he sat down on the couch played with his phone then started to talk to the girls in the front disk for almost TWO HOURS and then go back and put the cleaning card back in the closet without cleaning anything. I was shock that the manger was there and didn’t say anything about it. Also, how long it will take someone to go to check the paper towel. I guarantee won’t take them more than two minutes to change it, unless crunch want to save money and meant not to change the paper towel specially in the bathroom. I heard two guys taking about the paper towel thing and one of them said that’s what you will get if you come to cheap gym. Paper towel something necessary at the gym and there is no excuse to anyone not to change it even if you just work in the front disk. How do you expect me to clean my machine after using it if you don’t put paper towel in the dispenser? I go to the gym to relax and get healthy not to get diseases and get stress. Glenside crunch has to be reform and retrain again from the top to the bottom. They need to hire/train better management and get better and make sure their facility always clean maybe the company don’t see my point now, but believe me after a while you will have bad reputation and you will lose all your costumers. All of us know that the gym all about customer service. I will change my gym anyway and my people as well, but I hate to see something wrong and not to say anything about it. I hope they will do something and I meant not to use my name. Note: I have a lot of pictures prove my points and show how the bathroom always dirty.

AN

Anna Aho

I went to crunch to cancel my membership which Ive had for 5 days. The manager was rude and wouldnt let me cancel, which I dont understand because I never signed a binding contract and if I did it certainly wasnt gone over with me BY ANY MEANS. I signed three initial here lines which were all done on a computer and told that i could cancel anytime as long as it was before 10 days of the monthly payment. They said that there would be some annual fee but since I had only come once for one hour and was in the middle of a severe circumstance I thought the manager might be understanding. The sales person was rude getting him and when he came out he was defensive and immediately refused to help me, insisting that I knew what I signed. NOPE. Your idiot 17 year old associates make the program very difficult to understand. Esspecially the stuttering, awkward red haired girl. He proceeded to tell me what he could do for me. Which was drop some ludicrous $49.99 fee to change my memebership from the peak plus to the lowest membership possible. He refused to listen and seemed annoyed that I didnt understand and started talking about what he couldnt do legally. I got so annoyed by this condescending jerk "manager" that I walked away and left the store. (At this point I just decided to cancel my card and to let that be that. I understand being railroaded by a business and my daughter didnt need to see this exchange anyways.) Now I can understand how signing up without completely understanding what I signed can be my fault. I accept responsibility for that BUT AFTER I LEFT THE GYM the manager proceeded to FOLLOW me to my car and stand a car length away from me while I put my one year old daughter in her car seat. I asked him to leave me alone and to not approach my vehicle seeing as how I had left the gym and was now no longer on their property. He continued to harass me and sarcastically asked what he had done to offend me. This was absolutely ridiculous, I have never had to deal with any "manager" FOLLOWING me out of the building to my car. Especially a grown adult male. This is HARRASMENT and I was crying when I left because I was scared! All I wanted to do was cancel my membership -that wasnt explained to me AT ALL- that I had used for LESS THAN AN HOUR in the five days I was a member. I will never go to crunch again. The sales and customer service people are rude, incredibly untrained and the management is psychotic. DONT GO TO CRUNCH

CH

Chris Hall

Went in to try out the free 3 day pass they offer. At first I was kind of put off by the space and how everything kind of seemed to be packed into a somewhat small space for how much was there. As I got more used to being there by the end of my first trip I determined that even though some of the machines are close together, its simply because they have a lot of machines to offer. They arent so close that youre rubbing elbows with the person next to you, and the large amount of machines makes it to where even if a lot of people are there it still doesnt get crowded and you can use pretty much any piece of equipment that you want no problem. Ended up going back for the rest of my free pass days and then signed up for the membership the fourth day. The staff I have come in contact with are nice and courteous and I have had no issues (I dont go to the gym to be social with the staff anyway like some people in these reviews seem to...). At any rate, either they have done an excellent job changing up the management/staff/training or the other people reviewing are snobby and dont realize that you get what you pay for (even though I think you get more than what you pay for here....). Finally, this place is super clean, including the locker room, and all of the machines (for the most part) are in flawless working order. TL:DR; this gym is very nice and cheap and the reviews from some of these people giving one star are grossly exaggerated and are not to be taken seriously at all. Nice staff, clean facility, and plenty of machines to go and do what a gym is meant for.

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