FedEx Office Print & Ship Center

13085 Worldgate Dr, Herndon, VA 20170, USA

Address:	13085 Worldgate Dr, Herndon, VA 20170, USA
Phone:	+1 703-689-0004
Site:	local.fedex.com
Rating:	3.1
Working:	7AM–10PM 7AM–10PM 7AM–10PM 7AM–10PM 7AM–10PM 8AM–6PM 11AM–6PM

Location

Photos 38

Reviews 15

Anonymous User

Most of the time, this has been a great experience because the manager, a dark skinned, dark haired individual (sorry cant remember his name) has been there with a smile and a sense of urgency to help. Last night though I took a package in to mail. I had a bar code on my phone that my company sent me to mail it on the co. account. Fedex says its "so easy" they just scan it and voila youre done. Well, the lady didnt have a clue what she was doing. She had to learn the whole process while I waited. She refused to ask anyone else there for help or call anyone. Maybe they didnt know either? But I just sat there, waiting while she researched, printed out the directions, tried a few times, etc. Finally, 30 minutes into it I had emailed the bar code to the store. I said, "youve got the email, youve got the package." Get it done - I should NOT have to wait here! She protested - she wanted me to just keep on waiting! Unbelievable! I told her to email me the tracking/shipping receipt, or email me if you had a problem, because obviously you have my email address (the barcode). This was at 11:30 PM last night when I left. Still no email this next morning at 10:30 AM. I just called and told the whole story to a lady there, and am waiting on a call back to see if the package shipped or is shipping or if maybe they lost it(!) who the heck knows. How frustrating. Dont expect me to spend my time waiting for you to learn your job! Next time Ill try a different Fedex place probably. Im giving it 3 stars ONLY for the good experiences Ive had in the past. If that would have been my first trip, it would get 1 star.

Bruce Lang

We have used this fedex for many many years , even before it was fedex. We were printing wedding bulletins (for tonight) and we sent a person with this project with the word file and the proper fonts on a stick. the person printing the file did not tell them the font radically changed (the front cover, the most important part and not we went from a florid hand script style to an informal comic font. We noticed the problem as soon as it came home. . yes we might have sent the wrong person to get the job done, They did sign off, but the person at Fedex should have informed them about the major font change since they had to change that on their machine. these things happen, but when i called i got no consideration whatsoever. I suggest you go elsewhere when you have a somewhat rush job and need it to be right!

Adam Magonigal

Showed up to this Fedex location at around 10:50 this Friday night 08/15/2014 (they close at 11:00) and needed to get some packages shipped. I walk up to the door expecting to walk right on in and be helped just like normal. However, to my surprise the door is locked and a very unhelpful employee tells me through the door that he cant help me. I guess this location doesnt quite keep up the the Fedex slogan "WeLiveToDeliver" very well.

Rais Kazi

First time we had a bad experience with FedEx. They sent the amazon delivery to nearby store although my delivery option was Home Delivery. After calling Customer Service, they confirmed it will be delivered next day(today), but delivery did not received. Called Herndon office today and lady was very rude and unprofessional.

Anonymous User

Each trip will cost you about 5 bucks for couple of pages. 53 cents per page for printing and extra for using the computer. They wont let you use your laptop to print You have to use their computer. Wifi is restricted as well. Too bad fedex is the only near by printing facility around.

Craig Talley

Awesome printing of jobsite photos. Very helpful with shipping tools to Chicago with the best prices for delivery. They packed the heavy cartons of expensive tools perfectly. It was also great to have computers for out of town guys like us. Just the best people to serve us too.

Carmen Buell

Called this location to ask how to ship perishable items... Joyce in customer service gave me the wrong information sending me to a location that didnt have what I was looking for.. Have more knowledgeable employees who are willing to help customers not waste their time.

Brett Haberle

Crooks forced me to use additional filler and charged me five bucks for it. The employee also ignored me and helped a customer that came in afterwards. I was returning an item. It already had the filler used when the company originally shipped it to me.

Linda Buggeln

A complicated printing project of 59 pages in Farsi and English required shifting pages, reading right to left, color corrections. It was done skillfully, quickly, most pleasantly and made my boss enormously happy with me.

Jorge Cruz

This place is terrible. There was a old obese woman there named Joyce who was nasty, trashy, rude, with a terrible attitude. She was no help and took forever to complete my order.i dont recommend this place.

Afia Agyemang

Reginald and Rachel are very welcoming and helpful. THEY are very knowledgeable and fast. I always get helped when I need it. THEY keep the place alive and professional. Thanks

revanth ammineni

Horrible customer experience. One of the working staff(old guy) was super rude to me for asking help. Im never going back to this FedEx.

Eric Davis

Worst FedEx ever. There is an employee there, she/he is unprofessional and stupid. Customer service is very low on this place.

Mari Muthu

Customer support is not great but all the services are available. Not much crowded place during evening.

Kalyan Maddu