Office Depot

11816 Spectrum Center, Reston, VA 20190, USA

Address:	11816 Spectrum Center, Reston, VA 20190, USA
Phone:	+1 703-481-8301
Site:	officedepot.com
Rating:	2.5
Working:	8AM–9PM 8AM–9PM 8AM–9PM 8AM–9PM 8AM–9PM 9AM–9PM 10AM–6PM

Location

Photos 22

Reviews 19

Dealer 360 Marketing

Absolutely terrible experience at Spectrum Center Office Depot in Reston, and in dealing with an assistant manager, Chuck, who does not understand how to take care of customers. Having made $25,000+ in purchases from this Office Depot over the past decade, I often use coupons for my purchases. In my past experiences, if I presented an expired coupon, the sales clerk simply called a manager over to override the transaction and I would always - without exception - be given the discount with a smile. Until today. However, during my experience today, the assistant manager, Chuck (whom thankfully I have never dealt with in the past), adamantly refused to let me use any one of the coupons I presented to him because he said they were too far expired. For whatever the reason, he was just rude and took satisfaction in not letting me use the coupon. Im in disbelief how much he really didnt care that I walked out of his store livid, without my merchandise, looking to take all of my future business elsewhere. Advice to his manager: Explain to Chuck what customer service means (perhaps drop by a Chick-fil-A a few times to learn how to treat and respect customers). Then fire him. And yes, Ill be taking all future business to Staples and cancelling my account with Office Depot.

Anonymous User

I went in the day before and there was one guy who helped me through it all said we will finished the rest tomorrow. I come in the next day at 1:00pm wait over a hour for some one to help me. The woman that was there looked like she didn't want to be there at all. Then a district manager come up and helps me in the copy section. She didn't know how to use PowerPoint at all because when I came back at 6 per her request the presentation had been made but get this, no page numbers. How am I suppose to do a presentation with no page numbers. This is a 55 page presentation and 9 copy's. Then the manager that was on shift cocks a attitude. I call him out of the done by 9 or it's free. Well it was done by 6 but not correctly. So he says he will try to do it tonight. He then says I'm sorry but we only have one copy machine and a lot of customers. How is this my problem? I wasted a hole day and now I must explain to my 1sgt why it is not complete. Only reason I did one star is because of the one guy out of he whole store who cared.

s k

The worst office depot ever or may be the worst merchant in this area, and more .. Very rude personnel and manager I have ever seen, I ordered a desk from their store and the site said it was available but my order was canceled after confirmation and said the manager could answer any question but when I called three times the disconnected my call and hang the phone on me and the last time when I requested to talk to manager he simply in a very rude manner told we dont have it in stock and can do nothing and I say it for the last time and you just order any where else and ask to ship it to you but I dont want to pay 90 bucks for shipment, (they are cheating people ) if they didnt have why their site says it is available and ready for pick up there, Update your site or be polite to people

Anonymous User

This place is the worst place ever and the customer service is horrible. It took the copy and print center a week to print my pictures and half the employees dont even speak english. The other half are either unexperienced or partially brain-dead. The tech associates didnt even know what a hard drive was! Speaks a lot about the manager since he cant even hire competent employees. Save your time and go to Staples...

Elliott G

Horrendous service, I walked in and stood alone in office chairs for 15 minutes without being aknowledged. I wasnt the only one not being helped, as another customer had to shout out loud to get someone to help her with ink. If you need to buy something here, check the Best Buy next door because theyll give you better service.

Benjamin A. Ranieri

About business services specifically: no professionalism, no competence, no urgency, and absolutely zero communication. This has been my experience, and this is why office Depot is slowly dying out. In business, if you cannot treat your clients right you will fail.

MB Roberts

Great Customer Service!! They were very helpful and and happy to help me. the best experience I have had in this type of retail store. It is obvious that the Sales Associate Arnaz cares for his customers, he does a wonderful job.

Ray Wedell

The location is excellent and it is the only affordable alternative in the area. Frequently hold good sales for items the independent business person can use. I find staff friendly and helpful. Ray Wedell

shahin parsay

walked in looking for ink cartridges for work. i was in a rush and was greeted within 10 seconds and the sales rep promptly took me right to them and i was out the door in a couple minutes.

Ted Phillips

I use Office Depot for most basic office supplies. But they dont have a good range of non-standard or specialty items. Good sales occasionally.

Yavuz Inanli

Staff is not helpful mass of disorganization and otherwise a plain depressing shopping experience

Larry Boorstein

Good place to go to for office supplies, printer supplies and computer supplies

Kevin N

10 people in line. Only One register up with employees in the floor goofing off

Jane Chancler

Needed to send a fax. Woman in print/copy section was extremely helpful

Mason Rothman

Convenient location but overpriced for the most part. Order from Amazon.