Address: | 2501 McNair Farms Dr, Herndon, VA 20171, USA |
Phone: | +1 703-713-3820 |
Rating: | 2.5 |
Working: | 7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM Closed |
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Micaiah Joseph
Im giving a one star review. To be fair they cleaned my clothes acceptably, but thats a prerequisite for a laundry. I look for professionalism and good service, not a decent wash. Went in to drop off 4 shirts for laundering. Accidentally told them to dry clean it so I went right back in and told them to launder instead. I thought I saw them move them from the bag they put them in initially to a different bag which I assumed was for laundering instead of dry cleaning. When I went back to pick up they couldnt find my order in the system by my phone number, so I had to leave to dig up my ticket from drop off so I could come back and pick up. The ticket had my phone number on it, why they couldnt find my order, I dont know. No apology for the inconvenience. Then they said they had sent them for dry cleaning and charged me accordingly. Again, no apology for the mix up or anything. While I understand the mistakes, I do not accept the rudeness with which they treat customers. No apologies, no explanations, and constantly speaking over the customer when they are trying to explain something. They seemed more concerned that I might request a discount (I wouldnt, so long as they were dry cleaned) than about losing a customer. Will definitely be going to a different cleaner from now on.
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Anonymous User
First of all, I am shaking from my interaction with this gentleman Sang Y, Lee. I took 2 pairs of pants to be hemmed. A week ago I took the 2 pants along with a sample pant that fit me perfectly. A woman, I believe to be Mr. Lees wife measured the pant. When I brought the pants home and tried them to my surprise both pants were too long. The sample pant I wear fits perfectly. I politely went in to ask about this. Mr. Sang said he had the entire interaction between me and the woman who measured my pant on tape. After viewing he saw that it was the employee who measured my pant and that I was in the right. Yet, he said repeatedly "I don care, I don care, I don care." I tried to explain that the 2 pants they hemmed did not fit me. "I don care, I don care." He was the most rude businessman Ive done business with in a long time. May be because I am an Indian female, he felt more power to be rude to me and treat me with such indignity. I left saying that you are a very rude person.
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Steve Husafra
They are good at what they do however their customer service sucks big time. The old lady I spoke with was very rude, this is the first time I ever encountered such a rude person in my life. I would never ever go there again no matter what even though it is close to the place where I live, I would recommend Worldgate cleaners, their service is way better than village cleaners. Please share your experiences as well, hope that rude lady would realize before she goes out of business.
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Swishers Kicks
I cant say they provide bad cleaning services because Ive never actually got my cloths cleaned here. I called in to ask questions about pricing and got hung up on by the man working. Obviously they didnt want my money, I went to WorldGate instead.
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Karthik Karuppannan
they are walking distance from my home, so thought it would be convenient... but they are shockingly so rude (to a new customer !!) that I dont want to go there again...
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Anonymous User
Never had any issues and the staff is generally nice. My clothes are always cleaned and pressed perfectly.
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Dave Edwards
Have used Village Cleaners for years, never had any problems with them, and theyve always been friendly.
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Teo Cruz
Profesional servive
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CK
Lacking professionalism. No proper response to the customers.
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Phil Barau
Never been disappointed, on time, attention to detail.
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Sindhu Motupalli
Awful rude guy. Horrible service.