Casey Collision Center

11 Forrest Dr, Newport News, VA 23606, USA

Address:	11 Forrest Dr, Newport News, VA 23606, USA
Phone:	+1 757-591-1400
Site:	caseyauto.com
Rating:	3.9
Working:	7:30AM–5:30PM 7:30AM–5:30PM 7:30AM–5:30PM 7:30AM–5:30PM 7:30AM–5:30PM 8AM–12PM Closed

Location

Photos 41

Reviews 12

Teagan Roehl

So my original completion estimate was Nov 3rd, its the 28th. My car is still in the shop and theyve changed the pick up date 5 times. I showed up on one of the "completion dates" last week, before Thanksgiving on Wednesday, and Josh told me, "Give me 2 more days. Itll be done on Friday and Ill give you a call." So I called 3 days later on Saturday after not hearing anything (we never got updates unless we called), he said, "No it wont be done until next week. I never said itd be done Friday." They have the worst customer service Ive ever dealt with. The receptionists dont know whats going on. And I only have one car. its one thing moving it back once for parts, which they did for the third estimate of completion, but Ive had 2 more since then. Last we talked Josh said itd be done tomorrow on Tuesday. Ill keep updating until I get the car. Update: cars not done and they wont give me an estimate of completion. December 7th 2016 Update December 13th: I just called Josh told me he didnt know whats going on because the manager took over the car and said hell have the manager give me a call. Its been over 2 months without my car now Update: cars was promised ready before Christmas holiday weekend. So Friday the 23rd Update December 26th: still no car but its supposed to be done in an hour.... 28th December retrieved my car scratches everywhere inside and out stains inside from dirty hands. Worst service of my life

Richard Batres

The receptionists at this location are uneducated on the subject of vehicles, but maybe asking them to be knowledgable about the services they provide is asking too much; at least thats how I was made to feel. This issue caused a separate issue of miscommunication and misinterpretations between me and the services being done on my vehicle. When my vehicle was ready for pick up (6 days after the estimated time of service) I was handed a bill with a number far higher than what was originally agreed upon. I had my bill readjusted with the help of my insurance agent and my car was given back to me in spectacular shape (with a few unexpected shiny parts; charged for of course)

Shaniqua Dickens

They did an excellent job fixing my vehicle but I also noticed things were stolen from out of my vehicle. So I recommend if you can remember to take items out of your vehicle do so. My jump box was taken from my trunk along with little random things from the inside of my vehicle. I didnt think to remove my jumper box but I notice it was gone just a couple days after picking up my vehicle when I needed to use it.

Massa Yute

They had my car for 3 weeks now, and still have it. Its been about a month and they are telling me different dates on when it will be ready, poor customer service. Very poor

Khadijah Cherry

They have had my friend red subaru for almost a month and keep giving days it will be ready than they would change. Poor customer service

Al Montalvo

I brought in my Avalanche for some body work not covered by insurance and they did an excellent job at a fair price. Very pleased.

Morgan

The staff is so nice and kept me updated. They did a wonderful job on my car civic and I am extremely happy.

Racheal Maurice

I will always recommend this location for body work. Always impressed by service and dedication

Marc Bethel

If you bought a car from Casey and bring your car here for anything, they have great service.

Gerry Rowan

Outstanding service and quality workmanship.