Elite Auto Body

203 E Mercury Blvd, Hampton, VA 23669, USA

Address:	203 E Mercury Blvd, Hampton, VA 23669, USA
Phone:	+1 757-265-9848
Site:	eliteautobodyva.com
Rating:	3.9
Working:	8AM–5:30PM 8AM–5:30PM 8AM–5:30PM 8AM–5:30PM 8AM–5:30PM Closed Closed

Location

Photos 45

Reviews 21

Tamra Seals

I am very disappointed with my experience at this repair shop. Their customer service is simply terrible. Please, if youre like me and like to be attended to and know whats going on with your car in a professional fashion, do not go here. Their phone doesnt work, no ones ever available to speak to you, EVEN when you show up in person to speak to someone they turn you away, and when they said my car would be ready, it actually wasnt, all because the technician was moving out of his apartment.... It doesnt take 8 business days to fix less than $2K worth of damages... I dropped my car off on a Friday morning, called the technician and didnt get a call back until the following Wednesday, and then the following MONDAY they told me my car still wasnt ready but that I could pick it up Tuesday morning because the technician was moving apartments... Professional. Noone who works there wants to speak to you to tell you whats going on. They gave me the typical run around every time I called. Honestly, dont go here. My rental car bill was SKY HIGH waiting on them and their technicians to find time to work on my car because they dont pay for their mistakes. If you want you and your car to be a priority, do not go here.

karen brady

someone hit our car( an older 99 toyota camry). The car runs just as good if not better than any new car on the road. I took the car there now going on 1 1/2 weeks ago and have heard NOTHING. Every time I called I was told I would need to call my adjuster, who was/is conveniently unavailable when all I wanted to know was how long it as going to take to fix our car which wasnt OUR fault anyway. I finally just called the persons insurance who hit us to be told oh they said they tried calling you several times because the car is so old and the damage is $1639.18. My cell is with me 24/7. They DID NOT! and if thats the case then when I called why couldnt I get someone on the phone??? Even the lady at Geico put me n hold and tried to get in touch with not one but TWO supervisors and imagine this....they are unavailable!!! NEVER AGAIN and I will tell everybody I know how they do! The only damage the OTHER person did was scratch down one side, break the passenger mirror and crack the front bumper.. and thats totaled?? I call it gauging!

Lesley Jennings

Good Day, I have had two occasions to use Elite Auto Body in Hampton. I went back the second time because the first time was done so smoothly and I was not disappointed the second time around. My daughter had a little problem with going backwards on an icy slope disguised as a road in West Virginia and Elite will be my first call to get her fixed. The workmanship for both of my visits was superb. They were done when they predicted they would be done and it was a quick turn around It is a family atmosphere with the front desk, manager and workers being very harmonious. Cheers, les

Sarah Alice Coleman

I had a nasty fender bender on my Friday afternoon commute and called Elite autobody a few minutes before they closed. Staff hung around for me to drop my car off after hours so that it wouldnt be left out front, and went ahead did the estimate and everything even though they had already closed. They estimated it would take 2 weeks to get parts and repair, but they got it back to me in one week instead. Very accommodating, great service. Would recommend.

Victoria DeMeyer

If I could give half a star or no stars, I would. My husbands car has been there for over 2 weeks and no one has called. The only person to call him about any of the business is the insurance company. How hard is it to pick up a phone and let us know whats wrong with the car, how long it will take? Bad business if you ask me. The auto shop should be keeping us in the loop so we know what the issue is and how much longer they think it will be?

Solomon Pavon

I called to get an estimate on a paint job for my 2003 single cab tacoma. The apparent young girl who answered the phone said theyre paint jobs start at 4 GRAND and they dont even do them on sight?? Wowsers! Funny thing was after she told me the price she said "Yeah, Im sorry" lol!! Looks like Ill be taking my cash somewhere else..they must only do insurance work..

Pam Watson

I just had my second repair at Elite Auto Body. My claim and repairs to include a rental car were handled efficiently by the staff with the work done in one day. I highly recommend Elite Auto Body for your collision repair needs....they are THE BEST!

Tif RS

My car was vandalized, so I went to get repairs done. Im glad I went to this body shop. The staff was understanding,professional and friendly. Thank you Blake, Rudie and Ali! You guys rock. I highly recommend this shop.

Will Blair

Great job with a guarantee friendly business the people their are great to work with and repairs done quick 2015 Elantra looks like it came off show room floor tks again Elite Auto Body & GEICO Auto Repair Xpress

Christina Richardson

After they had my van for a month they were nice enough to rent me a van for the remainder of the time they had my van. And they worked wit me on my payment.

Kati Piel

Everyone was professional and friendly. They did an outstanding job repairing our car. You cant even tell. Thank you...

Debra Murphy

Great customer service. Had to bring car back to them because of overspray on drivers door and a/c not working.

Tom & Mary

Looks like a good place to get a car fixed. I never really repaired my car here thou.

Krista Lee

Great service! Amazing staff! Honest! Helpful and I would highly recommend!!

Tri Nguyen

Quality work and the owner knows how to treat his employees.

Rea Snead

Ive got my estimate the check for my repairs and I was out