The UPS Store

11712 Jefferson Ave C, Newport News, VA 23606, USA

Address:	11712 Jefferson Ave C, Newport News, VA 23606, USA
Phone:	+1 757-873-0384
Site:	theupsstorelocal.com
Rating:	3.9
Working:	8:30AM–7PM 8:30AM–7PM 8:30AM–7PM 8:30AM–7PM 8:30AM–7PM 10AM–3:30PM Closed

Location

Photos 13

Reviews 16

Emily Steele

I will never return to this store. I brought in a package that contained a shot glass and plastic spoon rest. Nothing heavy or large. I wrapped it in bubble wrap, had it snug in a small box. I asked for the associate to ship that in a bag or UPS box thats appropriate, but told her it was already secure. She opened it after asking permission to see the contents. She commented on how nicely it was packaged and protected. She walks away to box it up and returns with my box emptied and my package in a new box three times the size of the original box. She asks how soon I need it there. I said I want the cheapest shipping, its no rush. She says $12. Then just before I sign, she adds on a charge for the box, a service fee, and a materials charge for bubble wrapping what was already bubble wrapped. She quickly says I bubble wrapped it because its a fragile gift. Your total is $24.64, sign the screen. It was spoken so fast, the line was long behind me, I didnt know what just happened. It went from $12, which was already an outrageous cost to double that in a mere 2 seconds. She stood there smiling as she just ripped me off. A $10 gift that I had taken the time to wrap nicely, that would have cost around $7 to ship at the post office, has now cost $24.64 to ship. Never again! This store knows how to smoothly and legally steal from your pockets.

Dawn Genovese

I always use this UPS location to send my family home made cookies every Christmas. I never usually had a problem with the employees. This year a male employee was there when I came in to ship out my packages. He seemed to be very disrespectful and just the tone of his voice with everthing seemed to be an effort or a problem for him. Especially when he told me the total of the shipment. He told me the total and displayed unprofessionalism and spoke as if he was annoyed with me. His unprofessionalism and rude comments made me feel uncomfortable and I do not want to ship packages from this location until this problem is ratified or corrected. Thank you.

Cyn Newton

I am glad to have read the comments. There are always two truths to a story and I can understand from the outside how it could have been busy and an oversight for the UPS lady behind the counter where she didnt explain. I would have been feeling the same way. However, your response was a good one and makes me think more for your store and more about keeping a an open mind when something doesnt seem right. Remember, everyone, your moment at the counter is your time and money. Its our right to ask questions during our exchange.

H Rogers

Ive been doing business here for six months. The staff recognize me and are quick to retrieve packages or make labels. I need to store, ship, and receive mail securely, and personalized service at a fair price is what I get here every time. Not far from the USPS if you have outbound APO/FPO mail.

Michele

Owner is rude and doesnt care about customers. All the other ladies are friendly and try to get to know you. Usually just come to drop off and pick up except in the holidays I mail out tons of packages, hundreds of bucks lady, kiss that goodbye!!

William French

Always helpful, friendly, and professional. Ive only used them for My Choice package pickups, but I will go there first for any shipping or related needs. Very pleased with their service, and highly recommend them to anyone.

Paullen White

AWFUL SERVICE! Rude employees especially the ladies! DO NOT GO to this location, the lady while I was paying had the audacity to tell me that its privately owned so I guess the customer services doesnt apply at that store.

Brandon King

I always go there to ship my packages, Ive also been to get a few things notarized... the ladies that work in there are great.

idio tactix

Dropped off return packages at this location. The staff were very friendly and prompt.

Crystal Greer

I wont go anywhere else! I love the staff here!

Linda Logan

Best staff ever!. Always kind and courteous.

Tony & Ahlena Gove

Quick, easy and the staff is great...

Will Houser

Closes at 3:30pm on Saturday not 5pm.