Coastal Import Repair Ltd

Address:	422 W 21st St, Norfolk, VA 23517, USA
Phone:	+1 757-627-4630
Site:	coastalimport.com
Rating:	4.3
Working:	8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM Closed Closed

Location

Photos 24

Reviews 7

NormChannel _

DO NOT GO TO IMPORT AUTO UNLESS YOU LIKE TO THROW AWAY MONEY!!!! I took my vehicle to Coastal Import Auto Repair and they have great customer service they do not have the skills needed to work on ANY vehicle. The quality of work is terrible. I took my BMW 335i for them to investigate an oil leak, replace the front mount intercooler and to check the breaks (break light came on). I ended up spending lots of money on unnecessary replacements. I was told I needed front rotors and new break pads in the front of the vehicle. Coastal Import Auto Repair could not reset the break light so they referred my vehicle to Eastern Autowerks. After having Eastern Autowerks (BMW only shop), they explained the issue was in the rear breaks. I tried to get my money back for the unnecessary repairs and they told me the work was already finished and I needed to pay. As far as the oil leak, they couldnt find the issue and told me I needed the valve cover gasket replaced and oil catch can (the car doesnt even have a oil catch can from BMW). I replaced the valve cover gasket with Coastal Import Auto Repair and just over 12 months later, it started to leak oil. As far as replacing the Front Mount Intercooler, Coastal Import Auto Repair did an okay job. I spent 3 weeks without my vehicle and spent back and forth trips with them. I returned my car to them several times after and their solutions were temporary. I would NEVER recommend Coastal Import to anyone, not even my worst enemies.

Ezekiel Miller

I had an issue with my oil pan that called for replacement, and i took it to coastal imports. on the outside they appear professorial and kind, however in dealing with them i have come to learn the opposite is true. i am in the navy and have a very busy schedule that dosnt allow me much time to deal with personal business, after the repair i needed was done i didnt hear from them for almost a WEEK and when i did hear from them they told me i had another issue with the car that would cost another 900 dollars to simply diagnose... that was my first issue with them my second is that being in the military i am not always available to get in contact with, knowing that and calling regardless they went ahead and authorized a charge with my debit card information without telling me! now despite being assured that they would receive payment in full on the 15th, they refused to refund the money they took WITHOUT ASKING and hung up on me when i expressed how inappropriate i felt it was that they would charge my card without my authorization.

Anonymous User

I have experienced years of great service. I started taking my cars to the shop on 21st street when I was in Engineering school at ODU in the late 80s. Fast forward to the 00s and I still take my cars to Matthews shop. I have owned everything from VWs up to fancy foreign cars with a few American cars (boring) in between and have never had a bad experience with Coastal. I am not alone in this. There are many who can vouchsafe this observation, but I doubt you will find them on the Intertubes raking an honest businessman over the coals because the World doesnt work out the way they imagine it should. Lotta that going around these days. This is not a cut rate chop and swap shop. These guys are professional, experienced mechanics, nay, Doctors of Mechanic-ology (sorry, had to say that:-). I learn something new about a favorite subject (cars) everytime I go there. Take a hint from a Professional Engineer with a fetish for getting things right and take a chance on Coastal Imports, Norfolk. Youll be glad you did. Ciao!

Anonymous User

I took my newly acquired used volvo (manufacturing date prior to ford buyout) to these guys to have them troubleshoot a noise. I was pretty sure of what the problem was from an online discussion i previously had on the subject. I showed up at 8 in the morning, explained my problem, a mechanic drove my car w/ me in it and gave me a thorough explanation of what he felt the problem was and why it was causing the symptoms. He then explained my options and the expected lifetime of the failing part. I was expecting to pay a 50 diagnostic fee, which is not at all uncommon for honest information, but they informed me that it was on the house. I realize this place costs a little more, and im a serious penny pincher, but i didnt get the feeling these guys were trying to screw me over. In the future i will probably continue to use these guys for their location and the fact that i had a good experience, something i cannot say about most auto repair shops i have been unlucky enough to require help from.

Anonymous User

So these guys basically screwed up my a/c on my mercedes told me checked it even though I brought my car in for a check engine light. I pick up my car they tell me while doing a courtesy check they noticed some problems with my A/C I say O.K then get in my car it wont turn on at all. I bring it back to them and they try to schedule me an appointment three weeks out to look at what they broke. I ask to speak to manager they do me the courtesy of telling me they can squeeze me in in a week. Im like dude I had a working A/C you guys tell me you looked at it for no reason at all and now it doesnt work. Im like fix it you broke fix it no charge no B.S go back and forth. Threaten to sue, just before I am getting ready to file paperwork for lawsuit a friend of mine looks at it and I dont know what he did but figures out how to get it back on. That is my experience with them and with this BS waiting list they have what if you need emergency work done.

Kevin Corrie

My wife and I have taken all of our familys vehicles to Coastal for about 10 years. Matthew and Curtis have always been forthright and honest. Recently on my Lexus the problem experienced: the car would cut off without notice and then wouldnt start again. They kept the car for about a week, and were finally able to duplicate the problem. The best part: they lent me one of their shop car to use while they were troubleshooting! Additionally in all our dealings with Coastal, if something came up where they knew they werent the right person for the job, they always sent me to right person who could do the work. I had an issue with my Discovery a few years ago and they sent me to Rob at Abacus Racing in Virginia Beach who specializes in Jaguars and Rovers. Coastals ability to know their limitations combined with integrity will keep my family returning as a customer.

Chris Wenz

My family and I have been taking our cars to Coastal Import Repairs for more than 30 years. Matthew, Curtis and the crew know their business and wont allow a car that isnt right leave their shop! They look out for their customers and when an unexpected repair is required work with you to provide detailed explanations of what needs to be repaired, the priority of the repair, as well as options on how and when the work needs to be done. Theyve worked on new cars, old cars and antique cars for us with a consistently high standard of performance including Volvos, Mazdas, Hondas and others. You wont find another car repair shop in Hampton Roads with higher integrity or better workmanship. Thats why theyve been in business as long as they have and why theyre in such great demand! Theyre the BEST!