K & G Affordable Auto
| Address: | 4950 Bainbridge Blvd, Chesapeake, VA 23320, USA |
| Phone: | +1 757-963-6922 |
| Rating: | 3.6 |
| Working: | 7AM–6PM 7AM–6PM 7AM–6PM 7AM–6PM 7AM–5PM 8AM–3PM Closed |
Location
Photos 1
Reviews 5
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Hallie Baynard
Well...where do I begin? I hope you really look into knowing what you need done. Do your research. Look at your bill when the work is complete. Sit there & compare the prices OEM online (bring your smart phone). The engine I ordered, VQ35DE 3.5l 6cyl 2003 Pathfinder was 100% Sound as the Nissan Techs accounted for this engine. This entire venture lasted 4 months. It started on the request for services from Barnettes Remanufactured Engines & this company, K & G Affordable Auto the last 2 weeks of April 2016 through 22 July 2016 when I FINALLY picked up the vehicle from Mr. Barnette after his company found & fixed the problem with Nissan Techs. This was covered under Barnettes Review. On the 1st delivery date after installation - around the May holiday, which was late, I had to pay for a plane ticket to come back from Fort Knox, from a school, to pick it up from K & G Affordable Auto - $421 (never reimbursed). Before I got out of Hampton Roads the engine went into Limp Mode. K & G owner really didnt know what the issue was in diagnostics & tried to give the vehicle back to me. I refused to take it without the service being complete. If I cant drive it after paying you for the service of installing the engine... the job isnt done. No one wants to be stuck on he WV Turnpike in the middle of the night... Before I left the shop, in another rental... to take the 10hr drive back to Fort Knox...with no discussion on reimbursement on the flight I took for a vehicle which wasnt ready - the owner parked my Pathfinder & completely dropped my issue from his attention & turned his attention to his workers as they were working on a racing engine...while I was still standing there.... Really? So, back to rental vehicles I went on that 10hr drive in the middle a 5 week course through the holiday weekend in May. K & G owner kept the Pathfinder & it went into Limp Mode on him during a trip to NC. K & G really didnt recheck the installation. I was charged for a new "Oil Cooler" and O-Rings which is now leaking as Nissan Dealership advised that the oil cooler was NOT new. The O-Rings are the usual issue & the O-Rings were leaking. $7 from the dealership. I was charged $55. Nissan OEM Oil Cooler is around $349. I was charged $495. Rear main oil seal OEM cost is around $40. I was charged $55. I was charged $60 for an oil filter when at the most they run around $12.99. I know b/c I change my oil every 3000 miles. It seems like the owner (who you never get to talk to on the phone) pretty much threw his hands up at it & passed it on to Barnettes to find out what was going on. The fact that I already paid allowed this to occur. I paid more than $1000 over the quoted price for installation. This quote was supposed to cover any unforseen issues according to Valarie. K & G got their money for a job NOT completed & they passed the buck to Barnettes. After weeks of back & forth, I learned that Barnettes had tried to pick the vehicle up to bring it to their shop (which is NOT a mechanic shop) & was told by K & G that the vehicle was trapped so they couldnt get to it until after the weekend. Once Barnettes got the vehicle they took weeks of going through this engine thinking it was an engine problem, being on the phone with Nissan Techs thinking it was an engine problem (b/c they didnt feel the need to question K & Gs work thinking K & G checked everything on their end), Barnettes & the Nissan Techs found that it was NOT an engine problem but an engine component problem - Remember I was listing what I was charged for? So, "Cover Assembly" - $65 & a "Solenoid Gasket Set" - $30. These items were the cause of the "Limp Mode" verified by Nissan Techs. These were NOT NEW. I havent received a phone call from them since Barnettes fixed the issue. No funds returned. NOTHING. So...unless you have no other option & the job isnt too serious...
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Bonnie Wood
I had my car inspected here. It was rejected which is ok, I want to be safe. I went back on November 16 the day my rejection expired . They had a sign in the window no more inspections today. I got out and talk to an employee he was rude and obnoxious. I said I was calling the state police an went to my car. I was making a phone call and the same guy ( his name is adam) came out to my car and gave me a business card and said call valerie. I called valerie and she said her husband would be back at around 3 and inspect my car. Time goes on and around 4:30 pm I called their phone, No one answers! Called back Noone answers .me and 2 friends went there and valerie comes out to the car. She said to me its not my fault you waited til the last day of re inspection to come back. Excuse me! I have till the 16th! She had a poor attitude, very poor attitude. She said my car will not be re inspected today. I took my phone out to take a picture of the sign on the door. She turns around toward the building and said shes recording us, talking about me. Slams the bay door and goes in the office tears down no inspection sign and the open sign. Wth!!! Today a friend named dennis took my car up there to be re inspected. Glenn Saw my car and rolled his eyes back in his head. He told my friend I needed to apoligize to his wife. Excuse me, she is the one that needs to apoligize. I never done anything that called for an apology . By the way I have a state inspection sticker on my car and it did not come from k&g, also they said they had me on a video? Lets see it, all you will see or hear is her sarcastic remarks. If you show me a video where I did anything that requires an apology. I will gladly apoligize! !! She owes me one right behind it. I will never step foot on your premises again and will continue to share this story.
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John Doe
First time here for inspection today, WOW what an experience, everybody was super nice. Very comfortable waiting area, had an awesome conversation with other customers and the owners wife. TV and current newspaper as well as a great variety of magazines. Live in the neighborhood across the street, will be back with other cars, makes a dreaded chore a little nicer.
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Cynthia Forde
Theyre the best! My first time there and I had a 2 year old with me.The wife of the owner was so nice and helpful.She came in and sat and talked with me and help me keep the 2 year old busy while we waited.The owner was a really nice guy and I would recommend them to anyone.Thank you for being so kind and helpful.
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Dawn Gotte
Horrible service and rapes you in cost. Doesnt answer calls and never has your vehicle ready when promised. Business hours are whatever they feel like, drove by several times and were not open when they were suppose to be!