Address: | 3101 Virginia Beach Blvd, Virginia Beach, VA 23452, USA |
Phone: | +1 757-460-0078 |
Site: | trendssalononline.com |
Rating: | 3.7 |
Working: | Closed 10AM–5PM 10AM–8PM 10AM–8PM 10AM–5PM Closed Closed |
ME
Megan Lawyer
Ive been going to this salon off & on for years! Since I was maybe 15 years old & I am now 26. This particular visit was a Christmas gift from my mom. This recent appointment they made a mistake in the schedule & I was forced to have my hair done by Jackie rather than my normal stylist Savannah (her daughter). I always get highlights sometimes lowlights mixed in. Jackie took 3 hours to do my hair. I arrived at 5 & didnt leave until 8 oclock at night my childrens bath time & bedtime. I rushed out the door & it wasnt until the next morning that I noticed the damage. She did chunky highlights spaced about an inch apart (like the chunky highlights people got in their hair in the early 2000s). The color was an inch from my scalp (it looked like I hadnt had my hair colored in months & she had just dyed it). Some pieces of my hair were bright blonde other parts were an orangey bracey color where she hadnt let the color sit long enough. There were huge sections of my hair that had no color at all. I asked her to cut layers to frame my face & she only trimmed my hair. She didnt even get all of the dead ends. My hair appointment was Tuesday afternoon I called first thing Wednesday morning & again the same day. I also called Thursday. I received a missed call back Friday & didnt speak with her until Monday. I sent her pictures of the mistakes as a reference. She said there was nothing wrong with my hair. That my hair was "screwed up before I got there". She proceeded to cuss at me & tell me I was being manipulative. That she would do my hair a second time but was going to charge me for it. She also claimed it was a color correction appointment. Well if it was a correction then she was correcting a mistake her daughter made. Because her daughter was the last person to touch my hair. Bottom line she made several mistakes & I was so embarrassed to walk around like that. I had to pay someone else to fix my hair. The professional stylist that fixed my hair got the dye right to the root like youre supposed to. It breaks my heart that they were so rude & mean to me. Myself, my mother, and my grand mother have been clients of theirs for years. I wouldnt suggest anyone to get their hair done there. If this is how they treat a long term client they cannot be trusted. This is me putting it nicely. But she completely ruined my hair. BEWARE!
A
Anonymous User
Jacque started doing my hair and my familys hair 10 years ago when i lived in Norfolk. She and her staff consistently provide the BEST color I have ever had done - and Ive had my hair done at some of the best salons in NYC and Italy. Ive since moved to Williamsburg and after trying many other stylists in my area, still drive out to Virginia Beach every time I need my hair done right.
KA
Katie Johnson
Not only have two of these "stylists" publically slandered my friend for being dissatisfied with what she had done they are unprofessional and cant not simply get away with how they have treated a client of over 10 years !!!! Dont spend your money here
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Angie Benton
Ive been coming to Trends for years and I look forward to each visit. Jacque and Savannah are the best.
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Anonymous User
Jacque and Savannah are a great duo! always so welcoming and funny
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Edgardo Abreu
Nice place to get a haircut.