Studio East Salon

3841 E Little Creek Rd, Norfolk, VA 23518, USA

Address:	3841 E Little Creek Rd, Norfolk, VA 23518, USA
Phone:	+1 757-588-5533
Site:	studioeastsalon.com
Rating:	4.4
Working:	10AM–7PM 10AM–8PM 10AM–8PM 10AM–8PM 9AM–6PM 9AM–5PM 10AM–5PM

Location

Photos 100

Reviews 4

Sarah Summers

I called in for a TRIM. I arrived and the girl That was supposed to cut my hair arrived from the back around 10 minutes later than my appointment and she seemed off but I pressed on anyway. When we sat down and she began talking, Her behavior super erratic and when she asked me what I wanted I tried explaining and she kept cutting me off and telling me "I got you girl." Irritated, I sat there still just encase she actually did understand and maybe I was being to presumptuous. She then proceeded to tell me that she prefers to cut hair dry and she doesnt understand why people like to wash it first (I have wavy flippy hair so this made me nervous that it would be uneven) but I trusted her judgement and allowed her to start my "trim." She then told me to uncross my legs and said in a hushed tone, "my boss makes me tell customers that I dont get that either but I dont want to piss her off." Immediately red flags went off and I wanted to stop her as soon as she said that but I really needed a trim to stay within uniform regulations so I pressed on. She then proceeded to put up half my hair on my head and unevenly at that.. didnt take a comb and line up half my hair or anything just lazily put up half of my hair in clips on top of my head (when I told her I wanted half an inch off all the way around, longer in the front and shorter in the back, no layers or texturizing.) she disregarded this and told me dont worry again, shes got me. I HAVE NO IDEA WHY I TRUSTED HER. she then picked up her scissors and took them and cut at an angle on the side of my head, leaning her body to the side and started snipping. 2 1/2 nches off immediately on the right side my of head and I froze up. She said girl I got you. Then cut MORE on that side. I asked her to please keep my length in the front and she snipped more off in the front and lined it up with the back. The entire time I knew she was messing Up my hair I tried stopping her but she kept rambling on sporadically and telling me not to Worry. Finally I got fed up and I stopped her immediately with tears in my eyes and she offered to get the owner. The Owner came by and was very nice and very adamant to make it better but my hair was now 2 1/2 inches uneven and a bowl cut on one side and long and uneven on the other and I was crying at this point and there was no fixing it but to cut it into a pixie or let it be drastically uneven and looked like it was cut by a toddler. The owner snatched up a random bottle of shampoo and conditioner and tried offering it to me as a gift for my bad experience but I couldnt accept it. She didnt make me pay (thankfully) because now it looks like I have a bowl cut bob trimmed by a toddler for hair-but I hope she fired that psycho unprofessional lady that cut my hair. Bottom line, if you go to this salon dont let the lady with the pinkish-reddish grown out-dry curlyish hair cut yours or do anything to yours. I think her name was Ashley. I dont remember. Horrendous experience. Ill never go back :(

Haley Usalis

Im confused on how many stars I should get, or if I should even leave a review because Im scared the lovely woman that did my hair will get in trouble. This was my first visit. My stylist was AMAZING. I had a horrible hair cut and a horrible color that I was looking to get fixed. Ive gone others to fix it and it just got worse. In less than 2 hours she transformed me. Im ecstatic with her handy work and her personality. However, the manager/receptionist (Charles I think) was one of the most rude people Ive ever met. I cant believe the way he treated me on my first visit and treated the stylist right in front of me. I wasnt sure if I had time to get color so I booked color and cut just in case, and changed to just cut because I didnt want to run anyone late. The stylist gave me some quick color anyway, which was nice of her and she assured me she would be okay staying to get the job done. But Charles didnt like it, and came over to make a quick nasty comment. The manager is standing across the room with his hands behind his back starring a hole into the back of our heads and decides to come over and say "I will say this in front of you and you, I just wanted to see why we had changed from color to just cut, okay? End of story." And walked away. I have never felt so awkward.. and I was embarrassed for the stylist. I then go up to the counter to pay and he repeats again what he had said, the entire time with the most rude tone of voice and look. The ONLY reason Id ever come back is because of the stylist.

Anonymous User

I have long hair, and had gone years without getting a trim because it seemed stylists either cut off way more than asked for or cut poorly (for instance, one side slightly shorter than the other). My hair had gotten so unhealthy, however, that I knew Id have to start going in for regular trims. Well, Ive been to Kim at Studio East about four times now, and havent regretted it once. Shes good at trimming for split ends while maintaining length, and always cuts well. Shes also extremely friendly--Im shy, and bad at chitchat, but shes easy to talk to without forcing conversation. I also never feel pressured into buying salon products or services; and, whats more with long hair, shes never once brought up Locks for Love. It may sound selfish, but theres nothing worse than being made to feel guilty through an entire haircut because you dont choose to donate. I also appreciate that the salon calls me the day before my appointment to remind me, because Ive usually forgotten about it by then. Studio East is very active in the community and with charities, which is a nice plus. Ive never used their spa services, so cant comment on that part, but I highly recommend their hair salon. UPDATE: I just had a conditioning treatment with a different stylist. The first thing she said, as soon as I got in the chair, was, "Are you giving your hair to Locks for Love?" Then, when I said no, she called my hair "[my] security blanket". Ill be sticking with Kim from now on...

Kassondra Roach

Just got home from Studio East and wanted to get this up before I forgot. This is my first time here and I was looking for a salon closer to home than the one I have been going to in Chesapeake (I live in Ocean View). Saw the decent reviews here and called to make the appointment at 10:45 and got an appointment for 11:30. I arrived at 11:20 and was warmly greeted at the front desk. Matt, my stylist, came out at 11:25 and greeted me, took me back to the chair. I told him what I wanted (a trim, trying to grow it out) and he offered to dry and straighten my kind-of wavy hair so he could get the best results. I liked the sound of this, so he went ahead. Fast forward 20 minutes or so and I walked out of there with the BEST trim/cut Ive ever had. Ive never had a dry trim before, but now that I know how they turn out, Ill never get anything different. Conversation with Matt was easy and light. Great "chair-side manner." I will be putting his card somewhere it doesnt get lost and scheduling regular appointments with him from now on and my hair will never have looked better! Matt also made sure to let me know that they are a full-service salon (Im 8 months pregnant, so he KNEW I could use some pampering). :) Ill be back soon to try out all the other raved about services. So glad to have found this place - and Matt, I will be seeing you again! THANK YOU!