Total Remodeling Systems

3113 Valley Ave Ste 100, Winchester, VA 22601, USA

Address:	3113 Valley Ave Ste 100, Winchester, VA 22601, USA
Phone:	+1 540-212-6069
Site:	totalremodelingsystems.com
Rating:	3.2
Working:	9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 9AM–3PM 10AM–4PM Closed

Location

Photos 46

Reviews 16

Beth Anson

Horrible experience! Do not use this company! The sunroom completion date was 2/2/14 and it is still not finished. They sent a subcontractor in to my home that did a horrible job. After many e-mails I was able to get the name and an appt. with Mike Gordon the general manager. He agreed that the job was not the "custom" work that I was promised and he would fix it. He then brought in Mike Malone and his crew and they saved us! He was unable to save any of the trim or cedar on the outside of the house. They had mixed #1 and #2 trim even though they knew I was planning on staining it. He had to rip off all the trim boards because the window heads didnt line up because the windows were installed wrong. After he straightened the windows, he was able to trim them properly. He also had to remove and the casing around the doorway jams and header due to large gaps that could not be fixed without starting over. They had installed a damaged PTAC (heating and air) unit that arrived in pieces and all the hardware was missing. I insisted on a new PTAC that was not damaged and in the box and he had to remove the old one and install the new one. Then he had to rip all the cedar off the outside of the house because the first crew used trim nails to apply it and it also was not level. He had to re-apply the cedar because when the trim nails rusted, they would stain the cedar and the cedar would eventually fall off. So he applied new cedar with stainless steel nails to fix the problem. I could go on and on but I think you get the picture. They did come in and fix the job but it was a horrible experience that left me with multiple sleepless nights and regret.

Manish Chauhan

I would give them ZERO stars of NEGATIVE stars if possible. One of the worst contractors we have ever come across. During the sales period the service you get is world class, All your questions are answered very promptly, details provided to your satisfaction and expectations are set. You would think you have come across one of the best contractors in your life. You pay them advance check and then everything goes south. Their attitude changes, their responsiveness goes down. You have to literally push your fingers in their mouth to get a response. In 2014 we were promised that the work will be over by Jan 2015. Since they saw our reluctance to start the work as the timing didnt suite us, they gave us a bait that work MAY be completed in first week of Dec;14. Once the contract was signed, no one bothered to keep in touch with us. It is May15 and the work is still not done. Their executives are rude, arrogant and their responses are as if they are doing a charity on us. Our entire family has suffered due to their attitude and delays. We have lost entire winter and spring season to enjoy the covered deck and I am not sure if we will be able to enjoy the summer. Their team has left our multi-million $$ property in a bad shape and now our neighbors are complaining too. I WILL NEVER RECOMMEND THEM EVEN TO MY ENEMIES.

Erin Meyers

This company is a complete and utter waste of my time. A "senior designer" came out to give me an estimate. He didnt even bring a catalog because he couldnt be bothered with these small jobs. He insinuated that it would be out of my price range, even thought I assured him his price estimations were doable. He also made sure to let me know that he deals in big renovations and was surprised that such a tiny job is needed (I only needed 2 doors replaced). This is 2 hours of my life I will never get back.

Dennis McLaughlin

Do not use this company. 6 months ago we were promised a sunroom by July 15. This company did not even get the permits in 6 months! They use high pressure sales tactics and follow-up with a dismissive, arrogant approach to the client. They blame the DCRA for delays, when it was their errors in filing that caused the project to never be approved. If you are a DC resident they will require you to do the permitting process. Find someone less expensive and willing to help for your addition.

Audrey Anderson

Everything was completed as agreed upon, so I dont think Total Remodeling Systems fell short in any areas. If I had any questions, I could call and receive a prompt and courteous response. Also, the workers were friendly, knowledgeable and always ready to "go the extra mile" if required. It has been a pleasure working with Total Remodeling Systems. I have received many compliments on my sunroom and I am enjoying it everyday.

Kathy Wunsch

From start to finish, Total Remodeling Systems were very professional and the entire job went very smooth. Everybody who was involved with Total Remodeling Systems with our project were very friendly and professional. We love our four season room sun room, and it came out better than we could have ever hoped for. We would absolutely recommend this company to anyone!

Douglas Simmons

I had some unusual needs. The warranty, quality of materials, and the ability to respond to unusual site conditions were big factors for me. I feel like I paid a lot of money for a very good product, like if you buy a Mercedes. Is that better than buying a lesser car for less money? I think so, so Id say it was a reasonable value.

Bonnie Coffa

Be aware of Gordon Nichols (sales director). He will get your money and if you are lucky will start the job in 6 months.......Also, do not expect him to return your calls. I had an horrible experience with total remodeling systems and wanted to share my experience so other buyers stay away from them.

Eric S

I contacted Four Seasons Sunrooms, and they referred me to Total Remodeling. I had also picked up their brochure at an Arlington Home Show last year. They showed up every day, and all of their workers were very competent . It was obvious that they had built many additions like mine.

Robert Obrien

The quality of work was exceptional. The project manager was quick to resolve any questions, no matter how minor the question. The team took pride in their work.

Daniel Grubb

Great company! Their process during construction is wonderful! I recommend them to my family and friends.

Daisy Holt

I was most satisfied with their professionalism. The project manager was very accessible.

Nez 13

Worked with the company and they fixed all of the issues we were having.

Brittany Sechrist

Beautiful work. Great team. Answered any and all questions I had.

Robin Deck

I was generally satisfied with the whole job.

Doli Patel

It was ok