The UPS Store

31811 Pacific Hwy S b, Federal Way, WA 98003, USA

Address:	31811 Pacific Hwy S b, Federal Way, WA 98003, USA
Phone:	+1 253-529-4095
Site:	theupsstorelocal.com
Rating:	3.4
Working:	9AM–7PM 9AM–7PM 9AM–7PM 9AM–7PM 9AM–7PM 8:30AM–4:30PM Closed

Location

Photos 10

Reviews 15

Paul M Edwards

I shipped many things without issue via this store prior moving to SoCal in May, including a $200 Onkyo receiver. One of the last things I shipped was a large mirror to my mother in Florida which I packaged myself very thoroughly using an entire 20 roll of bubble wrap from Home Depot with 4 layers of the same bubble wrap fashioned into triangular pieces around the corners and a ton of Styrofoam peanuts within a box I purchased from this store. I even wrote FRAGILE in large bold print on all 6 facets of the box... Unfortunately UPS itself mishandled it and the mirror was damaged by something puncturing the box & packaging materials. UPS initially denied my insurance claim starting it was insufficiently packaged to cushion it which is ludicrous in the case of a PUNCTURE that no amount of packaging short of a steel cage could have prevented! Allan agreed and mentioned that I could appeal their decision which we did and successfully won. Velma who works here has also been helpful in resolving the matter with UPS. My only complaint is that they dont have an answering machine and it usually takes a few tries to reach them on the phone.

Helen K

I dropped off a prepaid return package at this location in February of 2015 which contains a Zara black faux leather dress. Guess what happened?? Zara received the package alright, but it contained two unknown white T-shirts instead of the dress that I dropped off. It was a sealed box, and obviously the box had been tampered. Zara wont refund the money ($90) because there was no dress in the box, only two worn shirts (which I dont know whom they belong to). They will send the shirt back to me and once I receive them, I will probably take them into the UPS location and throw them in their trash can. I went into that UPS location shortly after I received a call from Zara about the box containing wrong items to make a formal complaint, and spoke to a lady and left a number for the owner to call me back last week, but still havent heard anything back. I will file a complaint to their corporate office tomorrow. I have worked with UPS before and this is my first time things like this had ever happened.

Catherine Hunt

FYI for the post giving it 1star. The Redondo location is privately owned and shouldnt have any reflection of this Federal Way location. I have been a customer for about 4 or 5 years now with the same management and they are wonderful. They strive to remember your name and have amazing customer service. Not one person is perfect but I have had no bad experiences here. Kim is amazing, I visited her on her first day and she has continued to be one of my favorites when I visit. The owner, his wife and Kim and the other gal are always so friendly and take amazing care of me and my husband. If I forget my key theyll simply go snag my mail for me as soon as they have a second (even if their with a customer, like if their waiting for something) they always tell me hello by name and are sincere about it. Weve built a real relationship. I wouldnt go anywhere else. This place is wonderful!

Daniel Phillips

I rented a box here before I saw the bad review. I am glad! They are not rude to me. Rather they recognize me as a regular after only seeing me a couple of times entering and offer a warm greeting every time. Package pickup is always a pleasant experience. I see they are helpful to the other customers as well when I am there. The only complaint I could have is they forgot to offer a 24 hour key when I signed up. After I asked about it, they apologized and had me a key made in less than five minutes.

Shane Benner

Manager Kim was rude the entire time I was in the store. Not only to me, but the other customers and even her employees as well. She didnt even seem to have decent manors as it appeared she had some sort of cold and was coughing the entire time without covering her mouth. All I had to do was a simple drop off, but I will never return to this store. I much prefer Mail, Copy & More off of Dash Point road. I wont be back to this UPS store.

Laura Spillers

We had a UPS box at the Redondo location. The owner took our payment for a years rental. Not long after, without saying a word when we saw her, the location closed. We went to pick up our mail one day and everything was gone. The store was empty. We never got a refund! I was shocked to see the former owner working as a manager at the Federal Way location. If people knew her history, they wouldnt trust her with their money.

Anonymous User

THE MANAGER IN THE FEDERAL WAY STORE HIS NAME IS ALLAN IS EXTREMELY RUDE AND NOT HELPFUL AT ALL, When I questioned if they did parcel post as well, he said no, then when I saw the parcel post boxes I asked again and he said now you know. I asked him why he was rude, he said why dont you go then ? LP

dopes songs

They seem ok, just need more personality. They need to greet you when you first walk in. The young asain gentlemen seems like he hates his job.

Les Cho

Never had a problem dropping off pre-paid packages for UPS. They also accept USPS packages until 7pm if you cant make it to the post office.

Peter D M Loveland

Been a customer for years the owners give a lot back to the local community. Kim is a bit blunt a time, but she is a good manager.

im0jin JiN

The old women who works there, she is really rude and she is a racist. Also she just took extra pay without saying anything.

Karen Lindsey

I have nothing but the best service at this store!!

Anonymous User

Open early in the weekends and super helpful. :)