U-Haul Moving & Storage of Yakima
| Address: | 1122 S 1st St, Yakima, WA 98901, USA |
| Phone: | +1 509-457-7161 |
| Site: | uhaul.com |
| Rating: | 3.8 |
| Working: | 7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–8PM 7AM–7PM 9AM–5PM |
Location
Photos 1
Reviews 38
EL
Elizabeth Turner
I rented a truck for an in-town move. I went a total of 9.5 miles. I used about a 16th to an 8th of a tank of gas. When I left the lot, I realized the gas guage did not match my paperwork. I documented this with a timestamped photo on my phone & called the office to report the incorrectly documented gas level. That was problem one. Problem two occurred when I returned the truck the next day. I didnt refuel on my own so they charged me $4.25 per gallon (already a ridiculous price) FOR 10 GALLONS for at total refueling charge of $42.50... TO GO NOT QUITE 10 MILES??? I think not! My actual rental fee was only $29.99. Hmm... When I was finally able to speak with the appropriate manager, I was refunded most of the fee but it took some doing. I still recommend this rental location, however, use caution when signing your agreement. Watch your rental invoice & return receipt as to not be overcharged.
RO
Robb Paul
Stopped in to get propane. Took forever to get someone to come out. And the front desk lady came out and yelled at me when I hit the bell a second time. There are at least 5 employees here but all are ignoring the customers in the lobby except for 1. The people in the front are renting a truck and a storage unit, which understandably takes a while to get through but no one else would help the customers in line. The lady in front of me waited 20 minutes only to be told she had to go back outside and wait for the lot attendant to help her. No one is courteous. The customer service isnt below par, its non existent. I do not recommend and will not go back.
TA
Tanja Najera
Well I must say Will Never use this place! Had reservation last week only for husband to go pick up & say there wasnt a truck available! Went in following Monday to try again & reserve a truck for Friday and got a call on THURSDAY to be told there was none in town & would have to drive an hour opposite direction of the place we were needing to drive 3 hours for the move!! Seriously unprofessional in my opinion! Not making a move any less stressful! And nothing like panic at last minute 2 weeks in a row! Thanks to Penske got a truck last minute cheaper & a pick up in town!!!
RY
Ryan Cornelsen
Called ahead to rent a truck. I was specific that I needed to hook up a 7 blade style trailer plug to it. They assured me they had what I needed so I scheduled everything for the following day. When I came to pick up the truck, I waited for 30 minutes to speak with someone about the trailer hookup and thats when they told me they cant hook it up because it requires modification to the truck and they arent allowed to do that. I drove an hour to get here and they lied to me.
RM
Rmzey Zein
They lost the trailer in their own lot, that which I turned in and had an in depth conversation with the agents about safety concerns regarding the equipment we rented. They called with collection tactics, claimed we had not returned the trailer. When I called to find out what was going on, they apparently found the missing trailer but didnt bother to call or apologize. A manager was also supposed to call and follow up with me regarding the problems and never did.
DA
Dave Dwyer
Its the only U-Haul in town, but the service sucks. We asked for the military discount and the guy told us he could only apply it after we brought the rental back. When we bright it back, he said he could only at it at the beginning. When will we reminded him of what he said when we picked it up, he laughed and said, yeah well I just dont know how to do it. I told him I wanted to talk to his manager, but he just laughed again and said the manager is never there.
AL
Alice Greene
Look at the ENTIRE brochure-like paperwork. LIFT and look under the attached middle page with truck info. Thats how I found there was a hole on the top of the truck, where melted ice and snow leaked in. It was fine, as I had a few things. I was getting rid of their crappiest truck and dropping it off two states away. I did not get any trouble. I personally documented and took photos of the before and after drive.
M.
M. Salgado
Horrible. Employees always on breaks. Bathroom is always dirty. Never coffee but lil table set up looks nice. Roaches in storage asked when was last time sprayed employee stated he doesnt know. Employees always parking in spots for customers. Always an obstacle to get in your unit. Always trucks nd cars in the way. I pray I dont hit anything bc so much everywhere.
PA
Patrick Graham
Got a hitch installed on our RAV4. There was a bit of confusion between local merchant and their corporate call center, but services were good after communication kink got ironed out.
DE
deb robertson
They close down early on Saturday and they dont have enough trailers to rest when you need one they dont read 12 foot trailers one way 12 foot trailers one way
BE
Bee Stipp
Very helpful yard staff, but very tight in the parking lot, be careful. Counter staff was not nearly as polite but finally did get up and assist.
GU
guillermo garcia-garcia
Muy limpio y moderno, también seguro y confiable.
KO
Kody Oliver
Best place ever great staff good with all your moving needs from boxes hitch installment safe storage ect thank you U-HAUL
KE
Kelly Johanna Rivera
Great and excellent costumer service special Latino guy work there but everybody work there are doing amazing job
RE
Rebecca Palmer
I love the U-Haul because the service is great the place is clean orderly and a great location very secure
JO
John Sorensen
Never has anything available and when they do its to small and want it back in 12 hours or less. Smh
RO
Robert Lybyer
Great place very knowledgeable and helpful. I even put my stuff in their on site storage
LL
Lloyd Welch
Service was good but dishonest staff. Watch your tickets. There trying to get free gas
MI
Michael Pommer
Good place to get propane and moving supplies. Hard to reserve truck via phone
JE
Jeffery Krueger
Good customer service, when you need to haul stuff, this is the place to go.
JA
Jason Ray
Monica is way better the store is much better than it was back in the day
E
E Man
Make sure u read ur contract, they will find a way to take more money.
AL
Alicia Shoddy
Super friendly customer service, patient and very detailed orientated
BR
Bryan Taylor
Awsome service and prices with nice new trucks and trailers
CH
Christopher John
Had everything I needed to move. Staff is very helpful
SH
Sharon Brazil
Very friendly staff and clean storage units.
DO
Doug Wombles
Its a uhaul store, what is there to say.
VI
Vicky Murray
Where we always go, when were moving
SE
Sean Benoit
Their trailer helped get me a car!
PE
Perla Madrigal
Always help with what I need.
CH
Chris Worley
Good place to get a car hauler
BE
Ben Zigan
Quick and friendly service.
AN
Annette cruz
Quick and painless. Nice
SA
Sandy Perkins
Ok place. Expensive tho.
AM
Amber Taft
Always helpful. Quick.
BR
Brock Rawles
Great personnel
PA
paco seervin
Good service
MI
Michael Wright
No
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