Stokes Automotive

Reviews 3

BR

Brett Skinner

I purchased a Certified Used RAM 3500 from Stokes on 5-30-17 with an extended powertrain warranty. I felt the purchase process went very well. Before the purchase I had spoken with the Service and Sales team about this specific vehicle several times. The discovery and research done before this purchase all checked out well, therefore the purchase was finalized. The only assured but open item left at the time of purchase was for them to get me a second key. I have not yet received this item. As of 8-23-17, which is less than 3 months and 2500 miles since I purchased this vehicle, it has been in the repair shop at Stokes three times. First, the truck had a coolant leak; second, the transmission was stuck in fourth gear, and the third trip was for an electronic breaking system service alert. After the second visit, the service team did another review of the vehicle and assured me they did not find anything else wrong at that time. At the time of the third repair visit, I requested that the Stokes sales team give me a price on a different vehicle on their lot. I was very surprised when I received the quote for the other vehicle. For starters, they did not lower the price at all compared to the internet price. Second, they did not provide rebates that RAM says are available on their website. Third, the offer for my existing 3500 was lower than I owe on the vehicle. This was a real surprise considering all the issues I have had and the fact that I had 6K positive equity in the vehicle I traded them before for their 3500 RAM, which has only had complications. I received a quote via text from the sales rep and in turn, sent him all the information above about our prior deal. I did not receive a response. I went the next day to pick my truck up and discuss in person with them my above concerns. When I arrived, I asked if my truck was ready and if the deal had been updated. I was informed that this was the best and final and there was nothing more he could do. He gave me my keys and I departed Stokes. I think the most disappointing thing with this whole process has been the customer service I have received. I have not received a single call from Management to discuss any of these issues. I had to initiate most all the contact that has occurred with Stokes, and that has taken many calls and texts to get any response too. Before posting this review, I had also sent a similar message to the management personnel and the sales person I have worked with. I did this because Stokes website clearly asks if you have a negative review to please send them a direct message. At this point, the message still has not been returned and if that does change I will certainly update my review. I would strongly not recommend doing business with Stokes, as they seem to only be interested in getting their customers to purchase a vehicle and not interested in building long-term relationships with their customers. I usually purchase vehicles about every other year and at this point would not consider Stokes for myself or any other member of my immediate family. Which I do regret, as they are a local business and I would like to be able to show my support.

AN

Anthony Morence

The web site was very helpful in being able to compare trucks we liked vs ones not as much. We couldnt find the one we came to look at, come to find out they have an overflow parking lot. We visited about a dozen dealers in Alabama, Stokes had the best inventory. Our salesman Lance was real nice to talk to, he let my wife and I talk things through and offered advice only when we got stuck on a question. We worked out a price that we came to agree on. But what was almost the deal breaker was the finance person. This person, was a little rude, short and not really prepared to talk to us. When I wanted to slow things down and figure out a solution to a problem he could have avoided he started rushing us some more, wouldnt let me call our bank or anything. He just wanted all the paperwork done and signed. If he would have read all the papers he would have seen we were looking for a better interest rate that 2.25. Instead he had one for over 3 and had to then begin searching for other rates. But because we were almost done, and figured I could figure out the problem on my own we stuck with the deal. I was about 5 seconds from ripping everything up and walking out. But Lance working hard for us saved the deal, along with my wife keeping me calm. I really didnt like that experience part and hope it was just a bad day or something was going wrong where he wasnt thinking about us as customers. It was a little longer than we liked, but I got a brand new dodge ram with the price I was comfortable with. Great experience otherwise, would recommend them with the warning of get prepared for the finance guy. Everyone else was nice and went out of their way to make sure we were comfortable and taken care of. Lance explained everything for us and if he didnt have the answer he quickly found someone who did. Poor guy worked through his lunch to help us finish the deal. Should have taken him out to lunch when we were done. Anyway, my only mark down is for the finance department. They didnt know what the customer said we were looking for. Could have taken a little more time to maybe ask us questions to make sure before throwing a bunch of papers at us to sign with no more than a few words. Should have looked at all the papers Lance sent back to him. So when it came to payment, he kept trying to push us out of the office without us talking to our finance people to get them paid. Basically said to go deal with Lance on it. If that was the case, then maybe Lance should have done his job too. Anyway, I may not be completely happy on how it went down, but I am happy with my new dodge ram!

TE

Terrell Harris

Would be 0 stars if I could. Had a very bad experience with this dealership. I had been looking for a car for a minute and stokes was one of the lots I visited. One week later I get a call from one of the Managers by the name of Doug Tomasili asking "how they can earn my business". So I told him and they did it. While trying to get everything approved by my loan person Doug calls to see if I got the information. I tell him I did. After spending about 5 hours at the loan office. I get a call from one of the salesmen saying the car had been sold. Just about to leave the bank and head that way I get this call. It was very upsetting. So I took a trip up to clanton which is about 30 miles from me. The sales man Brandon tried his best to get me in a another vehicle just like it but the manager Doug kept saying he couldnt get that car to the price I needed. Doug told me to give him until Tuesday (being Labor Day weekend) to find me another car. I literally called Doug 100 times he never talked to me or tried to call me back I left a message and still no call back. On that Thursday I got a text from the internet sales manager Angie saying to call my salesman that my car was ready. So I called my salesman Juston he told me he didnt know what I was talking about. After we got off the phone about 5 minutes later she text me apologizing. I sent back a polite OK and ask her if she can tell Doug to call me asap. And she said she would, I still didnt hear from him. So I made a special trip up there on that Saturday to see if he was there he avoided me. When one the salesman went in his office to ask him what was up he said "he called me 15 times and never left a message". The problem I have with this is if he knew I called him why not call me back. I really think they knew the car was sold before he tried to get me up there with a check because he kept trying to put me in an Impala after I told him man times I didnt want that vehicle. The only person that would talk to me was Juston Martin who was my salesman from the jump but I didnt get much out of him everyday it was the same thing "we havent given up on you, were still looking". I just wanted them to make it right! I also called the other manager Mike whos on the commercial left him a message and no call back. I would not recommend this lot for anyone.

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