Toyota of Fort Walton Beach

Reviews 3

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Chris Jennings

I was in your dealership 5-30-14. I have been working pretty hard over email the last few days and told them I was coming down to buy a car today. I was very clear as to what the deal was and what I was working with. I came to Toyota first and I had a Camry bought. We spent nearly 5 hours in your establishment. They kept stalling, running back and forth, and everything felt like a big secret. Finally agreed on price, trade, etc. I told them I had my own financing and then they started getting even more shifty. "Oh we need a check in our hands tonight for you to take the car, oh we can definitely get you a better interest rate if you finance through us." Well, they couldnt. They were extremely arrogant about the whole thing. Let me tell you my experience with the three people I came into contact with at your dealership during the course of my attempt to buy a car. Heather in the Internet Dept. - She is the reason you earned any decent marks at all from me. Answered all of my questions in a direct and timely manner and was extremely responsive to me. She is the reason I walked through your doors at all. Johnny in Sales - Generally an OK guy, aside from the overall shadiness of the whole deal. I cant really blame all of that on him, since I know managers "handle" sales people to stall, etc. My problem with him was that it seemed like every 3 out of 5 questions I asked him, he either didnt know the answer or was flat out wrong. Q: "Does this car have automatic headlights?" A: Oh, I dont know, Ill have to check on that. Q: "Will the bank roll my negative equity into the new loan that I have worked out with them?" A: No, they wont do that b/c they are not the ones taking possession of the car, we are. To which I responded by calling my bank and they said, absolutely they would roll the neg. equity. Finance Manager, Brandon - I realize it is this guys job to try to get me to take in house financing but when I am on the phone with my own bank and you are telling me you can get me a better rate than what I got myself... deliver it. He knew the rate I already had and where I wanted to be at for monthly payments. He told me he could at least match it. Wrong again. He came back to me with a rate 5 points higher than what I had gotten on my own OR a lower rate for a shorter term which would have screwed up my payments. What professional person can offer these types of options with a straight face and expect any rational person to take them? He must have thought they were great options because when I told him how ridiculous that was, he apparently thought that was very funny and walked away laughing and shaking his head. There must be quite a benefit to the dealership to push in-house financing. Ultimately, your "process," or lack thereof, cost you a sale. I went to the Honda place 30 minutes before they closed. Told him what I was working with and hes said, "sure, no problem, I can work with that." They ended up getting me a MUCH better rate than what I got myself and I ended up spending a little more on the car with them. In and out, less than 2 hours. I can say with confidence that I will not be recommending Quality Toyota to anyone who has the misfortune to ask me.

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Anonymous User

This is the single worst auto repair experience I have had in about 45 years of driving. This dealer (1) started the repair late, (2) misrepresented parts availability, (3) took over a week to replace one part, and (4) returned the car to me in worse shape than when I brought it in. While on vacation, my car developed a power steering leak. I took it to the closest Toyota dealer (about an hour away) for repair. I made an appointment for 2:15 on 5/17/12, and dropped it off about an hour early. I did not hear anything that day. The next day, I got a call from Darwin, who told me that the power steering rack had a leak and had to be replaced. He said that he had ordered a new rack, which would arrive on Monday. On Monday, Darwin called to advise that the rack had been delayed but would arrive on Tuesday. On Tuesday, Darwin called to tell me that the rack was on back order and he could not say when it would arrive. He said he had tried to find one, but that their order database didnt show any available anywhere. I called my dealer at home, and was told that their order database showed racks available but theyd overnight the one they had in stock to Darwin. They called Darwin, but he didnt call back that day. Darwin returned the call on Wednesday, and my local dealer shipped the rack overnight, which Quality imports received around 10:20 am on Thursday, May 24. I talked to Darwin that morning, who promised that they would get right on it in time to get it to me that afternoon. Around 2 or 3 that afternoon, Darwin called to advise they were having problems removing the damaged rack (thus showing that they had not even begun the repair until a week after I delivered the car to them, and that it would not be ready that afternoon. Darwin promised to call asap Friday morning (knowing that we were leaving Florida around 6 am on Saturday. Darwin didnt call, so I called the dealer myself around 1 pm, and learned that my car was ready. I picked the car up that afternoon, and immediately saw that the steering was worse than when I brought it in. When I brought it in, the steering was good but there was a leak. After Quality was done with it, the leak was apparently fixed, but it felt as though there was no power steering at all--very hard to turn, sometimes requiring real muscle to do so. (I paid $510.26 for the repair, plus $330.47 because I had to rent a car four nine days.) I drove home and will ask my local dealer to fix the results of Qualitys repair. I called Qualitys service manager but got his voicemail. I left a message that the repair was bad and that I was very dissatisfied. He did not call me back. Thus, I paid $840.73--Quality charge plus rental car--for work that I am going to have to have done again by my local dealer. This is way past incompetent. I would have been far better off adding fluid to the leaky rack and coming back home to have the repair done. In addition to the money, this shoddy work took about five hours out of my beach vacation and caused significant unneeded stress (since I was not sure that I would have a car to drive home until about 14 hours before we had to leave).

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Theresa Baker

I went in for an oil change today. Service adviser Brad J. Said it would be faster ( since I didnt have appointment) if I declined the multi-point inspection. I agreed. Then I discussed with Brad that would plan on coming back in August to get tires as Michelins are on sale buy 3- get 1 free. Then off to look at new cars... thinking of trading in my 2016 Camry for a highlander. Then after about 90 minutes, Service adviser let me know it was ready! Yea!!! Until I get to desk. I had coupon for $22.95 oil change. But Brad said my 2000 Avalon requires 7 quarts of oil. When I question this amount as I have NEVER been told needs 7 quarts in all the years of oil changes; Brad assures me that yes Avalons take 7 quarts... have largest oil pans, blah blah blah. So I text my son (a master service tech at another Toyota dealership in another state) - son says absolutely Not!!! Takes 5 quarts. When I tell Brad this.... he is scrambling and calling billing desk... oh. He was wrong. NEVER Apologized ... changed bill. Then I asked to have him come Out and ensure that oil is at correct level since my son said too much oil can cause a lot of problems... Brad said no. He was confident tech put in correct amount. Wow.... will be calling service manager on Monday. And also will be talking to corporate Toyota as I feel like this is a blatant example of trying to make $$ off a non-suspecting female. Obviously. I wont be buying my tires or a new vehicle from this Toyota dealership!!! Lost my business forever! Update: Got a call from the service manager less then 8 hours after leaving the dealership. How refreshing!!! Received apology... which was sincere and heartfelt! Then an offer to fix the problem and make it right! Makes me rethink my review. (Changed from a 1 star to a 3 star). Maybe shouldnt jump to conclusions based on interactions with one service adviser. In fact, Maybe I will go back and get my tires from this dealership. Again very impressed that service manager called me while he was out of town for a special occasion!

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