Firestone Complete Auto Care

Address:	127 Jones Dr, Dothan, AL 36303, USA
Phone:	+1 334-392-4236
Site:	firestonecompleteautocare.com
Rating:	4
Working:	7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–6PM 8AM–5PM

Location

Photos 26

Reviews 18

Christy English

I booked an oil change for my vehicle online and saw there was a courtesy vehicle inspection included. When I checked in, I asked for the inspection (as we were going on a trip soon) along with the oil change. When I picked up the car, the bill included a $19.99 charge for an inspection. I was never told there was a charge for the inspection, and I was under the impression (from the Firestone website) that it would be complimentary. I normally take my vehicle to the dealership, and the inspection is always a courtesy service (provided at no cost). I paid $35 for the oil change + another $20 for the inspection (that I again thought was free). I can get the same services (oil change and inspection) at my dealership for less than half that price. I took my car to this Firestone as a convenience, due to the fact that I was visiting family in a hospital nearby. I will NOT be returning to this Firestone. I will be posting this review on other websites, because I feel their pricing is exorbitant and the "courtesy check compliments of Firestone" advertised on their website is misleading and apparently untrue. *** Update: I was contacted by management this afternoon and was given a refund for the $19.99 courtesy check charge. I wanted to update my review to reflect this effort made by management. Im changing it from 1 star to 3 stars, as they did not have to reach out to me and refund this charge. The fact that they took the time to do so means a lot, and I would definitely consider returning to this Firestone when in the Dothan area to give them another try.

Lena Fish

I had a headlight go out on my 2008 Equinox. I went to Auto Zone & bought a bulb. They could not install it because the whole front grill of the car had to be removed. I went next store to Firestone & the manager Mr. Garrick let grandson put it on for free. He was so friendly & helped him to replace the bulb. That was about 2 months ago. My car was spitting & sputtering & then the engine light came on last week. I finally got someone to follow me to Auto Zone to see what the problem was. They told me & I went to Firestone they told me the same thing & fixed my problem with a family discount. Plus a special 50% off! I am so pleased with the workmanship & the courtesy of the Mr. Garrick & the whole crew. If I ever need any future work done I know my car will be taken great care of at Firestone! If you need tires, oil change or any maintenance & want great work & price this is the place to go.

Mare1599

Our tire pressure warning light came on while driving from Florida to Michigan. My father passed a whilr back and I was driving my mother home...normally my father would have had a tire guage...we didnt. It was raining and we stopped to ask someone to check our tires. A very nice man checked our tires all the way around and said the front left needed 4 lbs. He filled up gave us his tire guage and didnt charge us anything. I buy Firestone tires in San Antonio...it nice to know you can depend on Firestone no matter where you located. THANK YOU!

Tony Sternberger

I had brake and rotor issues while traveling back to Florida from Missouri. I scheduled my vehicle online after being referred by OReilly Auto Parts. Blake and his team got my vehicle in and out in about 2 hrs. Blake gave me a worse case scenario and it ended up costing less as he didnt sell me things I didnt need. I highly recommend this service center and Im going to make Firestone Complete Auto Care my go to place when I get back home. Thanks Blake!

Bre N

We were passing through Dothan and our diesel truck broke down. They took the truck right in and fixed it within a few hours and we were back on the road. Megan was very helpful and the technician was well educated in all automotive repair.

Cory Klein

Its fine i suppose. However to be a business that is completely based on upselling you would think that they would build rapport more and do something to establish trust. If i was the manager here i would be blowing my competition away

Casey Cannon

Had some tires and wheels mounted and balanced here that I ordered online. As far as service they did a great job with no issues. Prices were up front with no hidden cost. Manager was friendly.

Christopher Bartlett

Ordered a set of 4 tires they ended up sending the wrong tires that put them on my truck anyways they were actually the wrong size for my truck not sure if I go back

David Cosma

Received great service from them recently when I came in with a flat tire. They took care of me right away, and the price was reasonable.

Travis Pugh

Called for reservation and was given great fast personable service. Fast turn around.

Bobbi Pippins

I had an appointment and was still there more than 2 hours to get 2 tires.

Frederic Lecut

Great service. Even when swamped they try to help and speed things up.

Allen Baynard

Good service, nice people, will be returning for future needs

Lee Gorman

Absolutely great service! Professional employees.