Maaco Collision Repair & Auto Painting

1610 N Eastern Blvd, Montgomery, AL 36117, USA

Address:	1610 N Eastern Blvd, Montgomery, AL 36117, USA
Phone:	+1 334-269-8515
Site:	maaco.com
Rating:	3.4
Working:	8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM Closed Closed

Location

Photos 58

Reviews 4

Joe Hodges

On 2-14-2017 I got an estimate from Keith Moxley at Maaco in Montgomery, Al. on my 1988 GMC Suburban. It was for a total of 978.00 and it would take a week. I told him I would bring it back before the 90 day quote is over. On 3-6-2017 I called to like him know I would bring it in on 3-13-2017 and I did. I drove by that next day to see if they had started on it but it was in the back yard so I drove by that Thursday and it was still untouched in the back yard. I did notice on 3-18-2017 on a Saturday some sanding on the side and the top of the vehicle had been done and it was still in the back yard. I got a call from Keith on 3-23-2017 to tell me that my vehicle was still in his shop and that it had extensive repairs on it. So I asked him when will he have it ready and he said he don’t know, it should be about a week and a half more so I said it need to stay at that quote that I got from him, and his reply was I’m going to try. On 3-28-2017 I got a call from Maaco saying that my truck was ready, so I went to get it and noticed that the rust in the front below the light was just painted over and not removed first. The tech said that Keith was not there because his wife was in a car accident and he would be in tomorrow. I told him I can’t take the truck looking like that and for him to have Keith call me in the morning. The next day I had to call Keith and he said he didn’t put that in the quote so I reminded him that he did see it and then he said he would fix it at his cost but it would be another five days and he would try to have it ready on Monday 4-3-2017. Finally, I called back on Thursday, 04-6-2017 and Keith said he would go look at it and call me back, and he did, saying that it was ready. When I picked up my truck, I was seriously disappointed, AGAIN. Spray dust was all over on the inside of the vehicle, under the hood, my new engine was totally covered with spray dust and on the outside of the car was the same, DUST EVERYWHERE, and paint in places it should not have been. There was also spray dust in the paint on the hood. I had to go home and clean up my vehicle, inside and out, something no one should have to do after having a professional company paint it and after paying the money that I did. I am a repeated customer, having 4 vehicles (this being the 4th time) being painted by Maaco and I’ve had GREAT experiences, but this was by far the worst experience I’ve had at this franchise, mainly because of management (Keith Moxley), who was unprofessional and non-caring.

Laura Smith

Was beyond surprised at the fantastic customer service I experienced at Maaco Montgomery. (I am STILL waiting on a call back to a message I left at a local GM dealer more than two weeks prior to getting an estimate from Maaco!) My drivers door handle literally sheared off in my hand during our cold/rainy snap. During a fill up, a compassion gentlemen who recognized the difficulties of crawling into the drivers seat from the passenger side recommended I check with Maaco; he stated they would be fair with the cost and complete the job in reasonable time. I stopped the next day and spoke with Trey. He quickly determined the part required, advised me of the replacement/color match cost, and placed the order with my permission. He recommended that since he couldnt be exactly sure of the day the part would arrive (2-3 days), that he call me AFTER they had totally prepared the part for installation; thereby, preventing me from having to bring my car back in UNTIL the part was ready...WOW, how refreshing. He called me (two days later) and advised that the part was in, painted, and ready to install. He then had the install complete in half the time estimated!! I am beyond thrilled with their work ethics and customer service. New owner, Willie, was overhead to be advising customers that he stands behind ALL work done at his shop. Nice to know that true customer service agencies still exist!! BTW, I STILL havent heard back from the Cadillac dealer...

Angela Watkins

Wendell and I want to personally thank "Trey" for such good customer service, knowledge of the paint & body business, so he was able to make suggestions about what we needed to make our Jeep look as good as possible, and also the team striving to achieve their promise at Maaco to return our Jeep ASAP, and was able to make that promise date 1-day early ! We would also like to thank Mr." Willie", for a well run establishment with employees that are courteous and helpful to their clients ! I am hard to please and have high expectations of others and believe when you tell someone something, you should make every effort to do what you say! We wanted to drive our Jeep a couple more years before we bought a new vehicle but now our Jeep looks brand new so we may drive it a little longer ! Our Jeep looks so good our own family did not know who we were when we pulled up in their drive ! Thanks to everyone at Macco in Montgomery, Alabama !

The Mamba

Ok, so according to many reviews, this place is terrible at paint jobs. My concern is do they sand your car down first and put a sealant on it, so it doesnt fade and crack a month down the road? Has anyone had theyre car painted here and it turn out great, or am I to find someone else? Ive sent them 3 letters on their site for an estimate, but no one has called me back or wrote me back as of yet.