Chick-fil-A
| Address: | 511 W Avalon Ave, Muscle Shoals, AL 35661, USA |
| Phone: | +1 256-386-5442 |
| Site: | chick-fil-a.com |
| Rating: | 4.5 |
| Working: | 6:30AM–9PM 6:30AM–9PM 6:30AM–9PM 6:30AM–9PM 6:30AM–10PM 6:30AM–10PM Closed |
Location
Photos 100
Reviews 55
CN
Cnh Cbb
NOTHING like the Florence location when it comes to customer service. We went for breakfast yesterday and arrived in line in the drivethru at 10:10am. It was literally 10:25 before we got to the screen to place our order. And i was told "sorry maam we are no longer serving breakfast" i was furious. First of all, DO NOT ADVERTISE BREAKFAST UNTIL 10:30AM AND STOP BEFORE 10:30AM. ALSO KEEP IN MIND THAT YOUR LINES ARE EXTREMELY LONG AND BE CONSIDERATE THAT MOST OF THOSE PEOPLE HAVE BEEN IN LINE FOR 20MINS OBVIOUSLY ARRIVING FOR BREAKFAST. DONT STOP EARLY & BE CONSIDERATE!!!!!! That or use a little more common sense when building your drivethru so that people can actually LEAVE THE LINE if they needed to. Like to come inside to order instead if they are worried they are running late. Or if they wanted breakfast but was denied it (early) (after their 25 min wait) and now they are still forced to wait in line. Fortunately the line moved very quickly in front of me because NUMEROUS vehicles were just waiting to get thru bc they obviously wanted breakfast as well. And was denied as well. I decided to stop at the window. Asked for the manager. Showed her my phone that read "10:28am" and asked her when they stopped serving breakfast. She said "we just got some biscuits put in the oven we can make you breakfast" I proceeded to ask her AGAIN (still with my phone in hand still saying 10:28) when do you stop serving breakfast??? She said "10:30." I said "Try to honor that. & That is A LOT of dissatisfied customers headed off to work (like myself) still hungry. I understand cut off times. I work in retail to if anybody understands cut offs and closing times itd be me. But you cut us off way early. With zero requard to all of our wait since WELL BEFORE 10:30am. My DOG is treated better than this at starbucks. MY DOG." I also mentioned the drivethru being built where nobody could leave or try to run inside to order instead. But that part of course not being her fault. Shes the manager, not the contractors who built the establishment. But as a manger, its important to FOLLOW RULES and ALSO BE RESPECTFUL AND CONSIDERATE FOR CUSTOMER SATISFACTION. Dont be a manger if you cant manage correctly. And im thinking that with Chick-Fil-A being so busy, give some people some extra time even. Im not saying 11am. Im not even saying 10:45. But deff let them still order at 10:25! Even 10:30-10:35! When it is obvious their extremely long wait time has affected their ability to get to your window. Because of YOUR choosen drivethru layout. Sorry to the other at least 3 people that I saw drive off ahead of me (and at least 4 more that drove off behind me) I FEEL YA. I will be returning to Florence location for my breakfast from here on out. Seems like their staff & manger has it more together.
CR
Craig Moore
Im on the fence about chick fil a. Not this one in particular, just the whole chain. I will say this: they make dang good tasty food. Biscuits are soft and warm. Chicken is seasoned perfectly. Waffle fries are iconic. I say all that to say..... Im ok with them being closed on Sundays. I get it. But dont publicly bash the LGBT community. Everyone has opinions. And in this great country, we can voice them. But you run a business. The bottom line of business is customer service and, like the rest of the world, money. Run your business, do what you do best, make that tasty chicken. Using your business and stature as a large company to pitch your personal views isnt a good business practice. Use your name as an avenue to welcome everyone; regardless of gender or race or religion or sexuality orientation.
HU
HUI CHEN
My wife and I got two hot coffee this morning(not first time try chick- fil -a coffee,and the coffee taste very sour ,we drink coffee almost every day ,and honesty that is WORST coffee we got ,try to call the number, no one answers , we love this place, but that need work more on coffees
SA
Sarah Wright
The service is always quick and efficient, even though it is almost always very busy. The employees are very friendly and helpful who bring your food to you at your table and return to ask if youd like refills. Its also very clean. Overall, this is a great place to grab a bite to eat.
MA
Mallory Dawson
We ordered a chicken platter for my grandparents 50th anniversary party. We told them we needed it ready by 1130. Got there at 1215 and it had not been made and we waited over 20mins for this. Every other time the employees are so polite and helpful. I dont know what happened today..
CH
Cheryl Matthews
I love Chick-Fil-A!! Great food. They also have salads, and grilled chicken sandwiches for people who cant eat fried food. I love the grilled chicken sandwiches. Thats what I get when I eat at Chick-Fil-A.
RH
Rhonda Thomas
Been there a total of 4 times. All times the employees were super friendly and smiling. Drive through was fast and efficient. I recommend this Chick FIL A.
JU
Julie Pitts
Excellent service even when ordering something specific to your needs. Smiling faces and everyone doing all they can to make the customer happy.
WE
Wesley Pounders
The people were friendly and hospitable. The restaurant was clean, and the service was fast. The food was great, and my kid loved the play area.
MI
michelle wright
Friendly service. Had to pick up a catering order & they were very efficient on having everything ready when I got there
AA
Aaron Marquardt
8 minute wait for a cup of coffee in drive thru and never got it because I was almost late for work!
KE
Kensley Lewis
Very good, but the one in the mall in Florence is the best in the area.
WE
Werdell Kirk
They do one thing and do it well. Using the app is an added bonus.
TH
Therese Schrier
Kids love it, and its not gross like some other play places are.
MA
Mandy Brown
I have always loved this place. Great food and great service!
FE
Fealor Herb
The one thing is great and the place has wonderful service
AM
Amy Martz
Same great service and food you expect from Chick-fil-a.
CH
Chase Holt
Bruh I go here like once a week, just not on Sundays.
WE
wesley Willingham
Clean nice workers good place to be quick service.
CE
Celena Place
They are great! So nice and fast. Great food too
LE
Lee White
Food was great and so was the service! Keep it up
ST
Steven Stark
Its Chick-fil-a, do you really need a review?
CA
Cassie Hinton
Fast friendly service. Childrens play Area.
JE
Jeffrey Lindsey
Great God fearing place with great service!!
LO
Lori Alexander
fast service great food friendly employess
JO
Joel Nielsen
Food was good and service was spot on.
JO
Josh M.
Friendly staff and pretty good food!
BR
Brian Hunt
Great place, quality and great food
SE
September Fuqua
Customer Service & Food Was Great .
RO
Royuana Goodloe
Try their frozon lemonade its good
KE
Kevin Stephenson
Great food and always good service
MA
Matthew Howard
Good food, always too busy though
G
g reed
Its chikfila! What do you expect?
JE
jeremy sharman
Cant go wrong with Chick-fill-A
SE
Sean M
Great food and great people.
KE
Kenneth Garner
Good sandwich fast service
ST
Steve Derrick
Fast, friendly, great food.
LA
Laura Parker
Fast and friendly service
MA
Matt Shamblin
Chick-fil-a is always good
CH
Chelsea Arnold
Always fast and friendly
DA
dawafo 256
over priced & over rated
AL
Alejandra Barrera
Great customer service
MO
Monica Hawkins
Great good every time
DA
Darlene Hollins
Very fast drive thru
TR
Tracy Boyd
Fast and delicious
JU
Justin Ozbirn
I mean fast food!?
JE
JESSICA GAONA
Excellent service
ME
Melissa Grimes
Love their food.
J.
J. Michael Campbell
Nice, brand new
TO
Tommy Honey
Great hair cut
CO
Connie Bailee
Hot fresh food
MA
Major Akins
Great service.
MI
Michael Statom
Great service
TY
Tyler Reathford
Great food
CR
Crystal Huff
Delicious!
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