Beggars Pizza

8100 S Stony Island Ave, Chicago, IL 60617, USA

Address:	8100 S Stony Island Ave, Chicago, IL 60617, USA
Phone:	+1 773-221-2500
Site:	beggarspizza.com
Rating:	2.9
Working:	11AM–10PM 11AM–10PM 11AM–10PM 11AM–10PM 11AM–11PM 12–11PM 12–9PM

Location

Photos 61

Reviews 4

Velda V. McKnight

Beggars Pizza at 8100 S Stony Island Unit B in Chicago, should be A Shamed of themselves. I purchased a pizza for pickup at their store location. Due to health reasons I can not eat pork, beef or chicken. I paid $25.36 for a medium spinach, black olives, diced tomatoes and onions pizza. They decided that it was okay to add meats to the pizza. The pizza was cooked well done as a result I did not see the meat on the pizza in the dark of my car when, I attempted to eat a piece of the pizza. As I started chewing and realized that there was a problem, I immediately returned to the store. I told the staff of their error and ask that they refund my money. I was told that they can not refund my money. I gave them back their pizza and demanded a immediate refund for the second time, my request was rejected. I took a picture of a person claiming to be the manager, with the returned pizza and left the store. Request for the managers name as well as a return phone call has fell on what seems like deaf and incompetent ears. What type of business and management staff that has a Better Business Bureau logo sitting in their window fails to return a customers call and request for refund for 6 days, all of which were active business day for this Beggars Location. They do not care if you file a complaint with there franchise corporate offices. They sit in a community were they obviously feel it is okay and acceptable to treat the people who patronize their establishment with total disregard. Had I looked at the reviews before I came to this place of business, I would never have grace their door. They seem to have a reputation of Poor Quality and Poor Service. I will be contacting the Better Business Bureau and the Beggars Franchise Corporate Offices as soon as possible to file a complaint and to obtain a refund of the money paid $25.36. I feel like this company Beggars Pizza at 8100 S Stony Island Ave in Chicago has reached in my pocket an stolen from me. What respectable place of business makes an error that can cause severe illness and harm to their customer and then Refuse the customer his or her Rightful Refund. The owner or manager has not returned any phone calls and has not responded to my two personal visits to his or her store location. Many People have had Serious Repercussions from being served foods that they have specifically requested Not be made a part of their food order, and the receipt specifically shows that this was a No Meat Order !!! Anyone can make a Mistake, it is how you correct that Mistake that makes All the difference in the world. Do the Right Thing, Refund My Money and Start Immediate Training to Correct All of The Many Complaints Written Against Your place of business. Please Be Carefull of were you Eat, Especially if you have any Food Allergies or Health Concerns.

Brandon J. Crichlow

I have eaten from this location several times, ordering two pizzas a month for the last five months. My order was incorrect and once I got home, I called. Thats when the trouble started. When I attempted to explain my issue I was placed on hold, not once but six times. At some point I spoke with Brian, the owner. I thought finally someone whos going to make things right; I spoke to soon. Brian, after stating the policy, refused the let me explain. He stated "I have given you a choice, those are the choices you have." His tone was extremely disrespectful. He continues, "Sir as old as I am, I know that youre upset because you dont like what you hear." I never questioned his age or ability to make decisions though he felt the need to bring it into the conversation. One would think if had owned several businesses, that surely by now as the owner you would have learned how to treat customers. Brian stated, "This is the policy, its not flexible, so sir dont tell me how to run my business." As he continued to regurgitate the policy, now talking over me, I informed him that his tone was unacceptable. He replies, "my tone is the same with everyone." As if this excuses his lack of tact, and rudeness. As the owner, wouldnt you attempt to better understand the situation or possibly review my history before treating a customer so poorly. At the end of the interaction he agrees to remake the pizza, provided that half the original is remaining. He concludes the conversation, stating "it will be there in 1 to 2 hours." Im not sure, but it seems as if Brian was bully me, then make my family wait another 2 hours for the correct order. How was this fair to the customer? Once the driver arrived, he asked for the old pizza. He immediately said, "I cant exchange that!." I responded with, "why not?" The driver in a panicked voice said, "you ate more than half." It was one slice less than half, maybe two. The driver stood at the door staring at the pizza for several minutes. I was exhausted at this point, so I instructed the driver, "dont worry about it." The driver then returns to his car with the correct pizza and no suggestions or alternatives. This was without question, some of the worst examples of how to resolve a very simple mistake. I will not be returning to this location, nor any other Beggars locations. I can not in good conscious recommend the Beggars brand. Well done Beggars, well done

Clara Gary

I am very disappointed with the level of customer service we give in our own community. The young ladies that work in these establishments are borderline nasty and matter of fact about it with management support. The customers issues are disregarded and their is no accountability, sad to say but I will not spend my money here again. And I have been a loyal Beggars customer for many years, but at this location this is the second time the service was horrible, so no more. I understand dealing with the public can be frustrating but when I am speaking to you respectfully, I shouldnt know that you are tired and want me to go away. And if I am unhappy with my order someone should be able to make accommodations, but that is not what happened. I would like to encourage the unknown ownership to hire more mature and custoner service savvy managers. I work in customer service and at my job this would not be tolerated.

Nat Speaks

My ex roommate brought back some Beggars Pizza. 1 Pizza for me and 1 for himself. The pizza was OK, nothing special. When I was 25% into eating the pizza I felt something weird in my mouth so I pulled the food out of my mouth and turns out there was a piece of hair in my food. LONG piece of blond hair in my food. I was so disgusted. I had my ex roommate call them and he expressed to them that he worked 14 hours and was tired and wasnt going to return the pizza but he was just calling to let them know to put on a hair net, they were quite rude to him. He got very upset and was like "F*** it Im going to take it back!" I stopped him and said no "F*** it Im going to McDonalds!" Horrible service!!!! Horrible food!!!! It doesnt even deserve the 1 star that Im giving it but Google will not let me leave the star section blank!!! :( I asked for a pizza not a weave!