EOS Fitness - Avondale

3005 N Dysart Rd, Avondale, AZ 85323, USA

Address:	3005 N Dysart Rd, Avondale, AZ 85323, USA
Phone:	+1 623-547-4669
Site:	eosfitness.com
Rating:	3.2
Working:	Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours

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Photos 98

Reviews 3

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My complaint is regarding EOS Fitness. On June 25, 2014 my wife entered a membership agreement with Gold’s Gym in Goodyear, Arizona. In order to complete the annual agreement she had to provide Gold’s with access to our bank account information. The agreement stated that there would be a $40 annual fee every July 15, and a monthly withdrawal of $15.95 on the 15th every month, until cancelled. I only agreed to allow access to my bank account because of my familiarity with Gold’s Gym’s brand. On June 18, 2015 my wife called to cancel the membership and was told that due to a required 30 notice, one more $15.95 payment would be deducted on July 15. This was wrong because my wife had no interest in being a member for a full month following July 15, so at most, a pro-rated 3 day charge should have applied. Around July 18, I noticed that $54.95 had been deducted from my account by EOS Fitness. On July 20, we drove past the Gold’s Gym building and observed that the name on the front of the building had been changed from Gold’s Gym to EOS Fitness. We went inside and met with General Manager, Ana Aleman to find out why they had access to my bank account information and had withdrawn $54.95 without approval. Ms. Aleman explained that they had taken the $15.95 monthly fee as well as another $40 annual fee. I asked to see a copy of the contract that my wife signed and noticed that the Gold’s Gym name had been removed and replaced with EOS Fitness, which was troubling. Even more troubling was seeing that they’d fraudulently applied my wife’s signature in several places throughout their document. My wife hadn’t entered into any such agreement. In fact, we had never even heard of them. And Gold’s Gym had given them access to our confidential bank account information, which was even more troubling. Ms. Aleman claimed that she didn’t have the authority to replace the money back into our bank account. She promised to contact her District Manager, Duane Adair and tell him our concerns. She assured me that on the following day, I would be contacted by Mr. Adair, herself, or both. The next morning, July 21, Ms. Aleman called and said that she had spoken to the district manager and told him my concerns. He instructed her to ask whether my wife and I would be satisfied with a promise of 1 free month each at his gym, if we ever decided to re-join. I declined the offer and said that my satisfaction was contingent upon the reimbursement of my money. Ms. Aleman told me that Mr. Adair would call me himself, that day. That was July 21, 2015. As of today September 22, I have not been contacted by anyone from EOS Fitness. I am upset because EOS Fitness forged my wife’s signature on a fraudulent document and I discovered that this company had actually started withdrawing from my account in February, 2015. To date they’ve withdrawn $134.70 without permission and I’m seeking reimbursement. The number of people that they have probably done this to is disturbing. Please stop them. I truly believe this is fraudulent practice and that others like me need you to take action for them.

lady 242

I have never been so displeased with a business establishment in all my life. I went into EOS fitness in May of this year and became a member of this awful gym with great regret. Upon my initial encounter with one of their PT guys I was treated soo nicely and I was very impressed. The customer service from him was excellent and I made the huge mistake of signing up for PT. Immediately after my first visit with one of the trainers, which took place 3 days later, I was calling to cancel my PT sessions but everytime I called I was told that I had to speak with the trainer that signed me up to cancel. That didnt happen for about another week when I was finally able to reach him at which time he told me I could not cancel my PT sessions anymore because I had sign a 12 months contract with them and I couldve only canceled within the first 5 days. I informed him that he never told me about this 5 day cancellation policy upon our initial encounter and his response which was quite blunt and filled with great annoyance was, that he sent me a contract by email and its in there. I told him that I had not gotten an opportunity to read said contract as Im a working mom of 2 but I was trying to reach him for quite sometime without success. This meant nothing. He did however tell me that I can freeze the PT for 3 months and pay a smaller fee. Well, because that was all I could do I did it and since then PT fees have still been removed from my account. The very same guy is who Ive had to speak with consistently about getting said funds refunded to me and his attitude is filled with nothing but annoyance and I am sick of it. I have still not received any refund from this place and moneys are still being taken out of my account. The equipment here is good but for what Ive been dealing with concerning the PT and the person Im stuck with for assistance I dont even want a membership here much less a personal trainer. I WOULD NOT RECOMMEND THIS PLACE!

Jessica Taylor

If I could give this place a ZER0 I would!! First time I came in I wanted to try out the gym to see where it was and the sneaky guy who was touring me around the gym tried to sign me up.. ITS MY FIRST TIME THERE, WHY WOULD I SIGN UP? Soon after I signed up for a free training session to see if I would like the gym with Zach and as we were training he was looking around at womens butts and licking his lips and acting as if he was a God or something.. Smh .. Ugh, I never had his full attention.. I came for a training session, not to be ignored! After half-a** training me he TOO tried to sign me up for real sessions and I REGRETFULLY did. Anyway, the lowest package was like $300 and it was for a couple weeks I believe. When I went to the training the woman took me in and AGAIN she HALF-A**ED her session and yelled at me the entire time. Ignoring my concerns and looking around bored (trying to get over this "stupid" session). She then told me to hop on the stair machine (She was getting ready for a new client "victim" and didnt have time for me anymore) and stay on for 30 minutes.. Which I did and then she told me good job and told me to go home (she was in the middle of her next training session.. Half-a**ing as usual). Zach (the guy who signed me up) promised he would and she would give me a meal plan ALL OF WHICH NEVER HAPPENED. $30 for 30 minutes of f**kery, I THINK NOT! I reviewed the contract and THANK GOD it was within the 3-day cancellation period.. Long story short, I got all my money back!! No way I was paying for that bullshit! Main goal of this was to tell you DONT SIGN UP FOR THIS BS MONEY HUNGRY NON-QUALITY GYM AND MOST IMPORTANTLY, DONT SIGN UP FOR ANY SERVICES ESPECIALLY TRAINING! IF YOU DID YOU CAN CANCEL JUST READ THE FINE PRINT. I DID AND I GOT ALL MY MONEY BACK. YOU ALL ARE BETTER THAN THIS.BEWARE!