Fitness Works

Reviews 3

LI

Lindsay Himelfarb

I am stuck between a rock and a hard place at this moment. I had received a week free pass. I had used the pass and then signed up for a gym membership. No enrollment fees but then was charged a $65 starting fee (which I was told that there would be no starting or enrollment fees). I have nothing to prove this because even though I asked for gym membership contract, the enrollment rep said they dont give anything like that out. They had then set me up for a body assessment with Carol. I felt that I was talked into personal training sessions. Kyle is great and knows exactly what I need to do to get to where I need to be. My concern is that when I met with Carol, she mentioned the amount of sessions I would need and mentioned one price. When I had called in to try and break the payments up as my financial situation has changed, this crazy number of $2,880 came into play. The only number I saw was $480. 1. I had never received the contract that I had signed (and by the way, you do not sign a hard copy). You sign into a pin pad and they really dont tell you what you are signing. 2. I received a paper copy after having to ask my PT to fax me one. This is when I saw the $2,880 number. The contract says that you can cancel within the 3 day period after receiving the contract. Well when I had received the contract, I had written a letter and put it in an envelope and dropped it off with the contract asking to cancel the PT contract. I guess the only way for me to cancel this so-called contract, is that I can pay for the remaining sessions which is $1,440 and then forgo the second half of the sessions. The sessions are great and again Kyle is a great trainer and perfect for getting me in to shape. If I had known that the total of having a personal trainer at Fitness Works was going to be $2,880, I probably wouldnt have signed up. I received a call again today asking if my card could be charged for the $1,440. If I didnt have the money to continue in the first place how do I now have the money for a payment of $1,440. My Husband is now upset that I was going to be charged $2,880. When I signed up for my gym membership, I was not handed any contract paperwork or receipts. I mentioned to Carol that when she signed me up for the PT contract, I did not receive any paperwork. She advised that she put it in with the block nutrition paperwork. The day I had signed up, I did not walk away with any paperwork for my sessions with Kyle. I received the block nutrition paperwork the first day we had our training session. I will keep my gym membership but I just want to cut ties with the personal training contract as I would rather use that biweekly payment towards paying off debt like my student loans. I hope to hear something soon to avoid further issues.

SE

Sean Gordon

I have been a member off and on with Fitness Works for 10+ years and even after all of that, I wouldnt recommend my worst enemy to deal with these crooks!! I have read other former member reviews that have made reference to their ridiculous "30-Day Cancellation" policy and let me tell you...it is every bit of just that RIDICULOUS!! I went into their Gilbert location on May 28th to cancel the memberships of both myself and my girlfriend. I was told it would be no problem as long as my account was current, which it was after that visit. I had an issue with some fraud activity on my debit card 3 months prior and FW was one place I had forgotten to update my info with. Upon realizing this I immediately went in and caught my account up, and also cancelled our memberships that same day. Two weeks later I got billed another $58 for my now CANCELLED memberships, and when I called to inquire on this error I was informed that they apparently never show that I cancelled the account belonging to my girlfriend. I argued and was of course made to feel like I was at fault because god forbid their $10 per hour counter people make any mistakes, although they clearly made a huge one. Not only was the account not cancelled, but they also dont show that I had ever updated my billing information...which I also did both over the phone and in person at the club. Finally on June 21st I cancelled her membership for the second time, as well as paid another $29 monthly fee since I was apparently an unwilling member for yet another month due to their negligence. Fast forward to today, I was billed yet another half month because now they show her cancellation date as June 21st instead of the actually May 28th date that it should be. When I called today, I was again made to feel like this was somehow my fault and was told that "theyd be willing to expedite my cancellation and not charge me any further AS A COURTESY".....haha, are you fing kidding me!!! A courtesy that youre extending after numerous screw ups and also after taking another $72 of my money?? Geeeee thanks FW!!! I have since joined 24 Hour Fitness and they have nothing short of a very reputable and classy organization. I would highly recommend giving them a shot...or at least anybody other than these clowns at Fitness Works.

SC

SCCBLHS Online

As a teacher, I like to spend a lot of time in the gym during my summers. Literally every time I was there there was not one TV on ESPN or fox sports or anything sports related. Everything is on either day time talk shows, shows likened to "The View", and soap operas even in the mens locker room (no hyperbole). I shouldnt have to ask at a gym for one TV to give me some sports, so I didnt bother. I decided to cancel my membership instead because the overall culture seemed to over cater to (how should I say this) people not like me, I guess. And thats fine. But when I tried to cancel my membership is when I became particularly disappointed. I let the gym know today that I was ready to cancel as it wasnt a good fit for me. They told me that even though it wasnt August yet, they were going to bill me for August. When I asked why they needed my money for a month I was not going to use, the answer from a manager was essentially "this is what we do because its our policy" (beg the question much?). The owner happened to be on site so he stepped in and argued that it was actually out of his control because ABC (which is a separate entity) already started processing the withdraw from my bank 5 days prior to the day it will come out of my account (Aug 1st). Im not satisfied with that answer though because ABC is withdrawing that money and transferring it to FITNESS WORKS. So it is in your control, its called you simply refund me for the last month after you get the money from ABC, and then I leave (as a customer with no hard feelings) and not use the facility for that last month anyway. My overall experience has been so poor as it is (Ill add that it is also really hot in there and there are some nasty rubber flooring bubbles right where the squat rack is, for examples) that Im still not going back this whole next month even though I will be charged for it. I had no intention of writing a review (this is the first time I have ever written a Google review) but after today, I would like to steer people away from this place. Good luck, Fitness Works.

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