Abel Funeral Services

Address:	1627 N 51st Ave, Phoenix, AZ 85035, USA
Phone:	+1 602-442-7747
Site:	abelfuneralservices.com
Rating:	4.2
Working:	8AM–4:30PM 8AM–4:30PM 8AM–4:30PM 8AM–4:30PM 8AM–4:30PM Closed Closed

Location

Photos 44

Reviews 6

Michelle Logan

This will be difficult to write. My mother was cremated at this place, and upon pick up I discover the cremation numbers didnt match. The label on the urn had the number 588, and the medallion on the bag of cremated remains, listed a different number 586.....yes, I immediately brought this to Nicole attention(staff Member) and she agreed with me, numbers were mismatched. I was speechless, this couldnt be happening, I am still processing the loss of my precious mother, who expired on 10/24/13. Staff member called the crematory place on Grant Street, I spoke with Lyle, and he tried to explain, I was the first person this has happen to, and he very sorry. Lyle stated, the label on the urn was a TYPO, the medallion was correct. However, the number 588 is truly an assign number to another person (male) whos remains has been shipped out of state. I will always think, remains were switch up due to the mismatch numbers, I spoke with the owner of Abel, and he wasnt at all compassionate, simply said SORRY. And I was just numb, angry, and felt rob of being able to have a final closure regarding my mother death. I am seeking legal advice, to at least sound a siren, how careless this place is, with people love ones. My mother wasnt just a bag of garbage, she was my precious mother. And the crematory place, drop the ball, and made this mistake, now I will never know if I have my mothers remains, to this point, I havent been back to pick up this alleged 586. (not sure whos who) 588/586 will always be a mystery too me. My family is outrage, I trusted this funeral home with my mother body, and now the damage has been done. To all future customers, please double check your numbers, I do not want anyone else to have this Horrible experience. Presently, I am at a lost for finding closure. Pray for me to regain peace of mind. By the way, Abel states, I will be refunded my money for the error. WOW!!! give me my closure, and peace of mind back as well, which is priceless... at least my mom spirit hasnt been damage and lost. I know shes with God!

Anonymous User

Not impressed ... I understand they dont charge a lot of money, but simple respect and consideration should be standard regardless of cost. They were supposed to call me when they had my brothers remains from the MEs office ... I found out several days after the fact that they had him ... via email ...when they sent me the bill to pay for his cremation. They then assured me they would call me when his ashes were ready for pick up ... instead , they called my mom who I specifically told them I did not want bothered with this. When I called them them, Jake, was apologetic ... but frankly - didnt sound like he really cared, even a little bit. I still have to go pick up my brother ... be interesting to see how that pans out. I know one thing for sure though. Im very glad we decided not to have the memorial service for my brother there ... and my mom, husband & I were all considering them for our cremations when that times comes for us ... not now. Ill go with someone else thank you very much.

Chantel Waters

It is never easy loosing a loved one let alone finding out someone has died out of the blue. I was unsure what to do, I could not think straight and the situation was a little more complicated as my dad was from another country. I was being helped by Peter and even through my emotional times and my angry emotional moments Peter stayed respectful professional and human. Peter talked me through my options and answered my questions the best to his knowledge, there is no way I would have been able to sleep without knowing Peter was there like a friend taking care of my dad. These moments are never easy and for someone to deal with grieving families and all the drama that can come from someone dying every day and still stay so patient so calm and most importantly understanding is huge in my eyes. Thank you Peter for being there for my family and most importantly my dad, thank you to your team who tried assisting with my questions as well.

Anonymous User

UPDATE: We did use them for services and they were terrific. Friendly, kind and everything was done perfectly and on time. Cannot thank them enough for making a tough time easier. It is obvious each and every person there cares about the people they serve, which is a huge difference from the usual cororate places. Trust them, they will do right by you. Previous: With a dear family member in hospice, we are trying to pre-plan. We were appalled at the prices for basic services at Whitney-Murphy, and the guilt trip attitude. Abel was suggested by a social worker. They have been terrific, kind and helpful and we are so glad we asked for help and a referral. Although we have not yet used their services, we are comfortable that everything will be taken care of as our loved one directed, and that money can now go to charity instead of a greedy business. Abel has made preplanning easy and they were kind at a difficult time.

Anonymous User

I was angered and disappointed by them. The person I worked with wasnt rude, but he wasnt very caring or understanding. They took out my fathers earrings before he was cremated, but lost the tension balls for all of them. We traveled for two days to get there to pick up his cremains. I was told that I would get a phone call when dad was ready to be picked up that morning. I never got a phone call. I had to call to remind them that we were in town and waiting. When we got there, my fathers cremains were brought out to the lobby like it was no big deal. Like I was just there to pick up a piece of mail. I was so angered and upset by this that I just walked out and ended up mourning my fathers death in their parking lot. There was no respect or understanding. It was simply a business transaction for them.

Lacey Sharmay

These people are just amazing! They truly care about the family in a day when people dont care about anyone. The wonderful people at Abel proved they do care and they were very sympathetic to the family situation. Not only did they treat moms body with complete respect and dignity, but they also bent over backwards helping in every way to make sure our time of grief was not compounded by a huge , un-manageable financial burden. They explored every option they could to help us, In short the folks at Abel made this experience as easy as possible. Thank you all for such a gentle touch . Its nice to see there are still people in this world that Care so much. The Walter family