Advanced Lock Service
| Address: | 2329 W Glendale Ave, Phoenix, AZ 85021, USA |
| Phone: | +1 602-336-8670 |
| Site: | advancedlockservice.com |
| Rating: | 4 |
Location
Photos 59
Reviews 21
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Dasha Mcdonald
I am a single mom of 3 young children. I called this company over the weekend. First they quoted me 45 minutes which was okay at the moment. I called them back 53 minutes from my first call and was told the tech was 15 minutes out...20 minutes later I call back. Was told he was 2 minutes out. Spoke to the gentleman for over 2 minutes and still did not see my tech drive by or come near my property. I asked the tech to call me directly. He did. The tech was awesome. Very polite towards me however I was pissed to find out he was given my address but in Surprise not GLENDALE!! By now it is near 4pm. I called them at 2:43. He finally got to my home around 4:30. REMEMBER I AM LOCKED OUT OF MY HOME WITH 3 YOUNG CHILDREN NO FOOD NO WATER AND YES EVERYONE I SPOKE TO KNEW THIS!!! He worked on 2 doors until 6pm and still could not pick my locks. He was not equipped with a drill... eventhough it was his idea to drill thru the lock. I saw my neighbor finally come home...so I went over there and with their help we were able to resolve the issue. This company in my opinion is not staffed accordingly to handle the locksmith business. I dont know whose fault it was giving the tech the wrong address either Debbie in the office/the dispatcher or the tech who inputed in incorrectly in his GPS. Either was this is unacceptable. After it was all said and done I asked for a managers call back first thing Monday. Well today is Monday and can not get either Eric or Patrick on the phone. I have recently learned they are the owners??? Really? Owners and they allow this time of behavior. I shouldnt be surprised though. They cant even call me back or even take my call. That night I had 3 sunburnt heat exhausted children. None ate a decent dinner. One was so exhausted and tired he wasnt fully making sense. Yes I did bring this up to our family physician and they gave me at home things to do. I will close in this, there has been one person through all of this that has been professional and polite. Liz in the office has been awesome. She has better customer service skills than anyone thus far. Thank you Liz!!!
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Rikki Miller
AMAZING! the staff have been so helpful and supportive. We had an unnamed company take my moms keys stollen from her. Advance was able to come out and redo the locks and reprogram her car. 4 days later who ever has her keys tried to come steal her car. And trashed it when they realized it had been rekeyed and reprogramed. Advance came back out and put her ignition back together, and made her car lockable again. Will recommend them to everyone, and will always be this familys first choice.
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Anonymous User
Knight in Shining Armour!! Advanced Lock Service came to our rescue when the lock broke to the front door of our condo just when we were packing up to go back to the U.K. We had flights the next day so had to get someone fast. We called Advanced Lock, they came so fast we never had time to panic. Tip top service, extremely polite and totally professional. Would have no hesitation in recommending them to friends and family. Thank you Advanced Lock!
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Anonymous User
Advanced Lock Service has A-L-W-A-Y-S been on the ball, fast to respond and completely trustworthy...using only the finest equipment available! I highly recommend Advanced Lock to all my clients and vendors and use their services for all my lock needs! You simply get the best with Advanced Lock Service! Geri Custer, Agency Owner
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Anonymous User
I have gone to Advanced Lock Service for vehicle issues, get keys made, and for a few things that didnt even have keys for it. Each time you get great service from very knowledgeable and experienced people. I would recommend Advanced Lock Service to everyone because they really care about their customers. Youre the GREATEST!!!
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Mikel Jones
Gave me the run around for several days. Keep switching what needs to be done but no one comes out. They act like i inconvenienced them. When i got up set at there bs they waid they would not be servicing me. I am a veteran and i will never use them or advise they be used. these people are terrible
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John Putz
Lost my key to the cover on the bed of my truck, in a very short time the locksmith had the lid open and new keys in my hand. He was very friendly, courteous and all together very helpful. Would definitely recommend them to my family and friends.
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Doug Thom
Went to this place 2x and spent a total of 8 hours driving here and waiting and was not able to make a spare key. What a complete waste of my time and it was a AAA referral. I thought Eric (owner?) would have called me afterwards but NO call.
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Maria del Carmen Guzman
Terrible costumer service from this guy LUKE who came to re-key my house....He doesnt know how to treat costumer specially woman, he does NOT work professionally.. I definitely DO NOT RECOMMEND THIS COMPANY!!!
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german sosa
These guys are awesome!! I had a vintage lockset that didnt work and other lock companys could not fix. I took it to Advanced Lock Service and they fixed it at a reasonable price.
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Jon Wassom
I was quoted two different prices. One was $100 over the phone and the next time it was $220. I found someone for less than the first quote. I would not use these guys.
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Anonymous User
The people here have been friendly and have gone out of their way to provide me with good service. We have used them several times... both for the house and the car.
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Todd Spencer
Quick,and experienced service technicians. Had my car program chip replaced and on the road in minutes
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Tom Mag
Awesome. Has ever key lock or key ring you could ever need. If not they can get it
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diana brest
The best place to get car keys and club keys made, they are the best and awesome
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Anonymous User
Advanced Lock Service was timely, very professional, would highly recommend!
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Anonymous User
we recommend this firm, professional, honest and helpful, not over priced
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DONALD DUFFY
If you need keys made and Locks. Advanced lock service will help you.
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Anonymous User
the biggest scambag intown. cheating customer.
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Carlos Davalos
Brian and Ari were awesome!
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Carlos Torres
Good Service.
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