Alcatraz Locksmith

Location

Photos 100

Reviews 8

John Faux

Summery Review: fair price great service had key ready when i got there and Todd (the owner of the company) was extremely helpful and friendly. Long Boring Full Review: after spending almost an hour calling around on a late on a Friday (i mention because its right around closing time for most places) i was refereed to Alcatraz i gave him a call told him my problem which was i lost my key to my new motorcycle which not even the dealership i purchased it from could make me a copy of the key all i had was a key-tag. anyways he said he could make me a key from that (assuming i provide proof its my bike) which was a relief since i only was able to find 3 companies who could make my key one which wanted to charge to come out to my bike and would not let me just come to them at $150 and another company that despite being only 15 minutes away and calling them at 4:35 pm and they close at 5pm refused to help until they re open on Monday. so the offer of Saturday morning for $25 seamed very reasonable. when on the phone with him he asked some basic details about my bike and my key-tags number. Saturday morning i gave him a call to let him know i was coming and when i got to his van he had the key pre made and ready to go i couldnt believe it he showed me how the numbers line up from my key-tag to make the key but i still have my doubts but i asked him to make me another copy which he did for only $5 more (which is great) so when i got home i tried the key and it worked wonderfully (most new key copies kinda feel like there scratching the lock when you insert them but not this one it felt like the keys that came with the bike i was very impressed) i will make the 40 minute drive again for all my future key needs as i was very impressed (so much so that Im posting a review here on Google and a copy on Yelp)

Jen nifer

I called this company because so many of their reviews were so high and they clearly make an effort and care about their product (i.e.: they *have* an active Facebook page). Whoever answered the phone when I called was anything but "customer friendly". I am moving into a new house and need my security door and front door rekeyed. I asked for an estimate and was told it would be the service cost plus $10 per key hole. I dont know about you, but I dont memorize things like how many key holes are in a door Ive unlocked once... when I asked a clarifying question to figure out a closer estimate, the tone of voice and abrupt reply were both very condescending and, again, short. I had to figure out "what I dont know" and ask several follow-up questions to PULL the information out of this guy. I will be finding a different company to do business with. From my experience, my guess is that this company filters out their bad reviews and only posts their good ones. #speakingofintegrity #annoyed

Joshua Moore

What can I say, Todd is great. I bought a vehicle (Hummer H3) that was sans Key Fobs. I ordered some replacements as well as a factory key, but found out I couldnt program the fobs without the use of a special GM Scan Tool. The dealer would have charged over $100 and took hours to get me out, but one call to Todd, and he got me set up within a matter of minutes. Literally. To boot, I was in a pinch and couldnt make it to the area he was in, so he agreed to meet me a few miles from my house the following day while he was on another job. The whole thing cost me a fraction of what I would have paid at the dealer and I was in and out in 5 minutes. The guy is pretty funny and quick-witted as well, so that makes it fun. Ill be back for any locksmith related work in the future. 5 Stars and thanks again Todd! You are a Legend!

Saul Spencer

Todd with Alcatraz Locksmith was very professional and amazingly skilled at his job with comparable prices. We had originally scheduled an appointment for Sunday to have Alcatraz come out and key the ignition to our Suzuki Samurai after my son lost the only key. But within an hour of hanging up, Todd called back saying he had a cancellation and could be at our location in a few minutes. Within 15-20 min of Todds arrival he had carved out two brand new keys and the Suzuki was on the road again. I will be using Alcatraz Locksmith for my future locksmith needs and will recommend them to my family and friends. My son learned some very valuable lessons today and we both learned Alcatraz Locksmith is a company we will both work with again in the future. Thanks again Todd!

Dean iguy

I have to say the problem I had on my f-150 was a nightmare. I caused the extra headaches on the trucks ignition myself after the key thingy would not turn the truck on(I messed it up). I had Todd come out cuz he offered the best quote to reprogram my keys. So he came out and did his job, but I had messed up the ignition antenna and Todd told me what I needed to do and I followed his directions and after that the truck was fixed. This guy really knows his stuff and if I ever need help from a locksmith in the Phoenix area Todd the locksmith guy has my business. Very truthful and professional business. Thx Alcatraz Locksmith.

Bernard Rubin

I have used Alcatraz in the past for locksmith services and have found them to be very professional and reasonable in their services. Always prompt and courteous. Today I had the pleasure of meeting Craig at the residential job site to re-key 14 locks. Not only was the service fast, professional and expertly accomplished, but Craig offered to help with 2 "minor" door adjustments. I didnt think they were minor, but Craig insisted to do that for me as long he was there--no added charge. Why call anyone else when you get quality, professional and courteous service with great competitive prices?? Thanks Craig for a great job

Terry Hudson

Completed service to a satisfactory level. I was under the impression he was coming out to "see what you got" upon arrival, boom 69.00 arrival fee (before doing any work). So... i had to get something done, fixed front door latch 45.00, and re-keyed my gate 35.00. All said and done, I still have to buy a front door assembly, Ill be looking for a new locksmith to re-key my assembly eventually. I wish I went to Home Depot first. Additionally, he charged me for 2 rekeyed locks,I only have one lock on the gate he fixed. Id definitely find someone else.

Cameron Boyle

Called out to Todd and needed my ignition rebuilt along with a new high security key for my Honda Civic...he was able to come out at my convenience and did the job extremely quickly and efficiently. Not only did he do the job that I asked, he also threw in a couple extra things at no charge. Todds a friendly, down to earth guy that knows exactly what he is doing and will talk you through it so you know what is going on. Definitely recommending him and his company to anyone else that needs a locksmith job done. Thanks again Todd!