MOLLY MAID of East Phoenix and Paradise Valley

Address:	10834 N 32nd St, Phoenix, AZ 85028, USA
Phone:	+1 602-635-1205
Site:	mollymaid.com
Rating:	4.6
Working:	8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM Closed Closed

Location

Photos 10

Reviews 10

Becky Karnsund

This is my second negative review in my life, but I just have to share this this time. We are putting our 4000 sq ft home on the market today and wanted to give my house a good cleaning. I felt the price was high with Molly Maids, but decided to go for it to make sure its cleaned well. Well, now Im left with streaks on my oven door, hairs on my toilet seat, dirt ALL over carpet, and streaks on tile. Turns out their vacumm was broken. They told me and knew it, but didnt go back and redo when i offered mine (which is strong) and told them I could see dirt everywhere. The baseboards in bathroom were not done either... still full of hair and grime.lo At one point, when they said they had finished upstaira, I told them the wall ligjts were still all dusty and asked if I could borrow their duster (which was terrible). They smiled and said "sure". I thought they would offer to help me clean them:( I could go on. To top it all off, one lady was a newbie and in training, so half the time the other lady was teaching her. She told me her normal partner wasnt able to make it and that it would have gotten done twice as fast without her. They took 2 hours extra (5 hrs), which I paid for of course (paying for her training and got a dirty house in return). I have pictures and am trying to contact company, but they are closed. I now have to redo my whole house on my own cause realtor is taking pictures today. I feel a little devastated. Not going to use Molly Maid again. Will leave a couple of pics as examples of dirt u found when they left.

Jen nifer

We are having a house full of guests this weekend, so we decided to recruit the assistance of professional cleaners. Im from NY and really wary about security-related things -- especially when it comes to giving someone access to my home. I was able to be home for the first initial cleaning and was not impressed with the cleaners. The older woman was sweet and professional, but there is a significant lack of customer service. They didnt introduce themselves and stood silently when I opened the door and welcomed them in, there wasnt any explanation of what their process would be, didnt ask any questions about the home, and I felt like I was intruding by pointing out a few things before they started (i.e.: how they wanted me to handle the dog and the area near his cage, pointing out an area of the floor covered with party supplies for the weekend). Im not expecting exemplary customer service, but basics would have been appreciated. I kept moving rooms to work so I would stay out of their way, and repeatedly heard things clanking, dropping, slamming and falling. Nothing appears to have been broken, but many things had clearly been knocked over and returned to their spot. If that is how careful they are when a new customer is sitting in the very next room, what would this look like if I werent home?? I dont have confidence in continuing this service long-term or granting them full access to my home if I couldnt be here.

Anonymous User

Initially, I hired Molly Maid before my deployment so it could take some stress off my working wife and our two kids. I have since returned from deployment and choose not to cancel their services. My wife cannot say enough about MM Team 6 who are regulars at our house. The inital meeting was wonderful and full of information. All our questions were answered, it was nothing but a pleasure. Our team has kept our 50 year old wood floors looking like the day they were installed. I have recommended Molly Maid to all my friends and coworkers who are about to deploy. Their prices are competitive and their service is unmatched. THANK YOU MOLLY MAID!!!

Vickie Good

I began using Molly Maids about a year ago. I like the flexibility that Molly Maids offers. I have a set team of girls that come every other week. However, if I need to add an extra clean or change my day for that week, they can usually send a team out when I need them. They call the day before the clean to let me know what time to expect them. They always call if they are running a little late. They stand by their cleans making sure that you are a satisfied customer. I would recommend (and have) them to friends and family.

Gwendolyn Hill

The women who cleaned my sons home at my request did a very good job considering it was their first time at the home and not that familiar with the home cleaning condition and layout of the rooms. I have returned to Hawaii and not sure whether my son will continue with the services. He was happy with the carpets and floors being cleaned and especially the bathrooms. If not, I will definitely consider calling Molly Maid in again when we are visiting him and his home needs some deep cleaning.

Samantha L

The teams have come to my house twice, and have done a great job both times. Every inch of the home is clean, and I love the way it smells after theyre gone. My only concern is that BOTH times (100% of the time so far...), the teams have arrived over an hour later than the time they were scheduled, and both times I had to call the office to find out where they were already. I would just appreciate a phone call if the team will be late so that I can plan my day accordingly!

Melissa Chick

I was moving and knew I would need help cleaning my old apartment because I am just one person and time was an issue. I called Molly Maid to help me with cleaning my apartment so that it was move-in ready, as my lease stated. They were on time and friendly. Whatever products they used left my apartment looking shiny and new! I was very impressed with their cleaning. They were able to do so in a timely manner as well. I will definitely call Molly Maid again.

mattie ohl

Kurt, the owner/manager, came to the house and went over the services and cost with me. Was able to customize the service to meet my needs. The house was and smelled really clean after their visit. I was inadvertently overcharged for the first visit and they called back the next day and corrected their mistake. I was impressed by their honestly. Martha and Nancy were courteous and professional and I am pleased that I will get the same workers each visit.

Katy Kennedy

I have experienced exceptional cleaning service and only have good things to say about this company! The cleaning teams have cleaned everything to my liking...leaving no stone unturned. The ladies are punctual, bring their own supplies, listen to my requests, treat my furnishings an decorations with respect, and are so kind. I would recommend this company to everyone!! They do a fabulous job for a reasonable price!!! So glad I found them!

Michelle Jewell

You know in Disney movies how when Cinderella cleans the house makes that "ping" sound? Your house will "ping" after Molly Maid comes. I have a toddler and was anticipating that they would do the best they could with the mess I had left but not expecting much. I came home from work to "WOW!" I had the best weekend ever; able to enjoy my baby and have fun because Molly Maid took care of the cleaning. They are awesome!!!!