MaidPro

19235 N Cave Creek Rd #106, Phoenix, AZ 85024, USA

Address:	19235 N Cave Creek Rd #106, Phoenix, AZ 85024, USA
Phone:	+1 602-765-1964
Site:	maidpro.com
Rating:	4.4
Working:	6AM–8PM 6AM–8PM 6AM–8PM 6AM–8PM 6AM–8PM 6AM–8PM 6AM–8PM

Location

Photos 9

Reviews 8

Stephanie Hensler

I found maidpro on Google. I received a call from the call center and scheduled a first time cleaning. It is $146 for the first cleaning. If one employee shows they clean for 4 hours and if two employee show up it is 2 hours of cleaning I was told. I received a call on Monday May 9 from a Ms. Patterson stating they needed to re schedule due to employees calling out. I told her they were not off to a a good start calling me and giving me excuses. I received a all later confirming they would be their. I pulled my security cameras and they arrived at my home at 11:24 AM and maybe started cleaning around 11:30 Am and the security camera shows them leaning at 1:06PM. That is not 2 hours of cleaning but yet I was still charged the full amount. I immediately called the office and spoke with Ms. Patterson and she requested I send her the video footage to confirm. I followed up with her the next day for a resolution. She offered me $72 credit towards my next cleaning. I declined and advised her your cleaning crew is dishonest and trying to pull a quick on me thinking because no one is home. I told her I didnt want someone that is not trustworthy in my home and I requested a refund and I would not like them in my home. She declined so I told her I would stop payment on the check since the services were not rendered. They also missed cleaning multiple areas such as window seals and sinks to name a few. The quality of the cleaning looked rushed. She made a snippy comment then hung up on me. I called the following day 05/11/16 and spoke with a Matt the owner who right off the bat had just as much attitude. I again asked for a refund and was declined. He then told me my CC was charged $188, I told him I did not give him permission to do so. I told him I would charge back and he replied "Please do, and show them the security footage" He then disconnected the call.

Maggie Hoffman

I love having Maria clean our house. She has become like family. She cleans my house the way that I would if I had time. I never have to ask her to do something again or better. She does it the best way from the beginning. I travel often and I am comforted by the fact that Maria is so honest and can be trusted. She is hardworking and I have never even seen her pause for a break. Our dogs somehow know when it is Monday and often sit at the front door waiting for her. She is sweet to them and takes care to pet them and talk to them and makes sure that they always have water before she leaves. She is so loving to my elderly parents and helps them carry their luggage into the house when they come to visit. She is such a joy to have around with her always cheerful smile and disposition. You get such a bonus when Maria is here: A sparkling clean house and she always says God Bless You when she leaves. It doesnt get any better than that.

Juliet Serrato

If I could give negative stars I would. I called for a quote because of their cute email add and their 49 point inspection. For a 1900 sq ft house first time clean I was quoted 4 hours for a Saturday $213.50 and thats with a commitment for a bi-weekly service. Even though I personally can clean it in 2 hours top to bottom I agreed to it because I have a herniated disk and company coming in the following Monday. They said the window for arrival on Saturday morning would be sometime between 8:30-12:30. Well, long story short I waited half the day for no one to show up. I called HQ and talked to someone in Boston who said a local manager would call me and that they sent an urgent text to the cleaning crew. No call. No cleaners. Finally, I gave up after 5 hours and called HQ and cancelled. If you like your time wasted give these people a try...they might show up and do a great job, who knows....I certainly dont.

jake lightle

Years ago I have had several different maid services I have gone through. All of which had been very dissatisfying. I eventually decided to stop the service because I felt I had to clean myself so often that I should just save the money! It wasnt till recently when I had to start traveling for work and be out of the house so often that I finally reconsidered. This company puts my past maid services to shame. I feel like a dunce for actually PAYING for the minimal job they did whenever I couldve just changed companies to get real customer service. Everything that I had to do before was cleaned, my floors spotless, my entertainment center thoroughly dusted, and even my ceiling fan blades were dustless.

kendra sabol

MY TEAM from Maid Pro does a "Fabiolous" and "Glorious" job. These two women do a remarkable cleaning job and my house loves it. And I love coming home to a sparkling house. Not only do they clean, but they add all the extra touches: twirling a kleenex in the box to make it look like a flower; folding bath and hand towels on the towel rack to look elegant; making my beds and arranging all the dozen tossed pillows (for each bed) look like I have just stepped into a hotel. What I like best is their wonderful personalities...... you can tell they love their work and are very proud of the work they do. Thanks TEAM!!!

Scott Long

In all honesty I was a bit worried about hiring a maid service. My wife was really in favor of it, so of course I gave in. When I contacted MaidPro they were incredibly courteous and friendly over the phone. I felt safe allowing someone to come to my home from. I was even more impressed by the job they did. And so was my wife. That made things even better. I truly could not be happier with the overall service MaidPro provided. We are considering having them come in every other week, something I would not have envisioned a month ago with any service. Overall it has worked out great!

Rachel Junglist Radio

I HIGHLY recommend MaidPro in Phoenix.They have been servicing my home on a bi-monthly basis to help us keep up since we both work full time. We have 3 dogs, but when they were done you wouldnt even know we had any pets! They are always very dependable, professional and do a very thorough job. I appreciate that they always arrive on time, are accommodating to my requests, and leave the place sparkling every time. They are a trustworthy company who takes pride in what they do. I look forward to having them service my home again soon.

Sharita Smith

I needed last min service, less than a week, and was accommodated. There was an address mix up that was quickly corrected the same day. The cleaning ladies were quick and thorough. I am very excited about having the service. Its so nice to come home after a long day of work to a clean condo! The price is right and convenient. This will lessen the whos turn it is to clean what between me and my sister! Thank you Jessica for working with me. I look forward to being a long term client with MaidPro :)