Ups Freight

5500 W Lower Buckeye Rd, Phoenix, AZ 85043, USA

Address:	5500 W Lower Buckeye Rd, Phoenix, AZ 85043, USA
Phone:	+1 602-760-1624
Site:	upsfreight.com
Rating:	2.6

Location

Photos 21

Reviews 14

Trevor Kuntz

As of today, my delivery is one full week late. My delivery was already rescheduled to Friday, and when they "misplaced" my entire shipment, they rescheduled me AGAIN to deliver today. I have been waiting at my warehouse for the past 10 hours for the delivery and it is now 3pm. No update on the PRO tracking number, no call from any driver, no call from the freight terminal, and when I try to call the number listed here, it just rings forever and no one answers. I have never been so disappointed in any company as I have been in UPS. The incompetency on every level has been astounding. If this is how they conduct mere communications, I can only imagine how they conduct freight transfers, and would not be the least bit surprised if my urgently-needed, fragile shipment shows up completely damaged. You have failed miserably. I will return to shipping via YRC. Edit: Well, what a surprise! I just called UPS freight hotline, and guess what? My freight is on the truck but not getting delivered today. Way to go! UPS have outdone themselves in how miserable they can make me!! I have now wasted a combined total of 18 hours at my warehouse waiting for this delivery, another 4 hours on the phone trying to determine shipment status, and another 5 hours making phone calls to customers explaining why their shipments have been delayed (now for a THIRD TIME). Im so glad you guys get paid to fail and not fulfill your only responsibility, which is to deliver one damn shipment, while I DONT get paid to deal with all of your failures. I really appreciate how you have respected my time and money as your customer.

Tearin it up!

Had a safe shipped through ups freight and all seemed well up until it was time for them to deliver. They called and scheduled a delivery date/time window which was great. The day came and no delivery. I called to check the status, and to my surprise the shipment was never sent out for delivery and no attempt to communicate this was made. Its not like people take off work to be there for delivery or anything... so I called the local terminal directly to actually get results. Took delivery and the ups guy was very helpful. I then unwrapped the safe for inspection and quickly found obvious damage. It became clear that the safe had been tipped over at some point during transport. Good thing I took before and after pics to clearly show the damages, now I have to jump through hoops to claim these damages. Ive never written a review or felt so compelled to do so in my life until doing business with this company. I figured ups is a reputable company that specializes in this type of transport work... boy was I wrong! I will never use this garbage company for freight transport ever again.. lesson learned!

john carrillo

I was looking for a part time job. What a joke I received inadequate on the doc training inadequate explanation of job duties. The facility from the doc to the restrooms were filthy. You can barley see the safety walk lines or any other lines on the doc. They stress safety but I seen just about everyone hit a safety pole or each other forklift with no consequence and the pay was only $12hr. And the supervisor was just as bad. I will not be going back I expected better from a company like ups.

Marc Kluesner

I have an $1800, 500lbs motor that was picked up by this facility. Paid extra for 2 day shipping and it supposedly got to dallas on last Saturday night and hasnt moved. Called dallas, they said the trailer it was on made it, but the motor isnt on it. They have no idea where it is, they said it could take another week to find it. How do you lose a motor?. I bet its still sitting on the dock in Phoenix.

jcoakley1986

Ridiculous not once but 3 times Ive had to pickup a a freight from the willcall at this location. 2 of the times no one ahead of me in willcall but took almost a Hour and half to get one pallet. The one other time there was a person ahead of me and it took just over 2 hrs. And willcall was set up 2 days in advance.

Angel Herrera

This place had me wait 1 hour to pick up my box. Pickup office was slow had a nice long conversation and gosiped about other workers before attending me. Managers were just as bad. This place is ran really poorly and has bad mangment.

Brandon Devahl

What a joke. Secretary was complete rude, drivers were rude. Typical Union, no one cares, you will no longer receive my business.

Linda German Shepherd

Nice people, good place for work, they have good team , I am happy working here ,thanks for give me the opportunity .

Chelsea Seevers

Got there, waited for hours for our load, then it was suddenly canceled. Thanks...

Terri Umphlett

Super nice people from the guards to the mule drivers to dispatch.

John McMahan

Slow, no signage, and terrible communication.

Jeffery Kidney

Treat you well took care of all my needs