CubeSmart Self Storage

11000 N 115th St, Scottsdale, AZ 85259, USA

Address:	11000 N 115th St, Scottsdale, AZ 85259, USA
Phone:	+1 480-314-2100
Site:	cubesmart.com
Rating:	4.6
Working:	9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 8:30AM–5PM 11AM–3PM

Location

Photos 69

Reviews 12

Laurie Fuhrmann

Moving is stressful. I needed a place to store my household goods for a few months while I finished an assignment elsewhere and found a home in the Phoenix area. I was able to make a reservation on-line from the road. When I had to change my expected move in date, the representative that answered my phone not only accommodated my request, but she also found a unit that was more convenient to my move than the one I had reserved. Move in day, the office opened a little late (maybe 5 minutes). Upon opening however, Kevin was friendly, helpful, and a wealth of resources. He was able to find me an even closer storage unit, helped me with storage for my motor cycle and found me even more discounts than I was able to obtain on-line. I found the facilities themselves to be clean, well lit and a comfortable temperature. The only reason I rated a 4 instead of a 5 was because as wonderful as Kevin was, he was working all alone. The facility was hopping, and there was an unreasonable wait time for the customers in-line behind me. He did everything in his power to be as quick and efficient as possible, but the actual leasing process does take a little time. Even though the customers behind me were a little agitated at the wait (see above mention of moving being stressful), Kevin handled them with courtesy and tact. I highly recommend CubeSmart!

Jonathan DelosSantos

I reserved a storage unit this morning with the intention of moving in tomorrow. I stopped by the facility to sign a lease at 9:50 am. The hours of operation on Saturday are 8:30 am to 5:00 pm. The manager was not onsite and the notice on the locked office door said management would be back by 10:00 am. I waited until 10:10 and nobody arrived. I returned again at 1:27 pm. Again, there was no staff and the office was locked. The notice on the door said that a manager would be back by 1:30. I waited until 1:35 and then left. I do appreciate the 10% discount offered for reserving a space online. I did also receive a message from TJ at 11:41 acknowledging the reservation and indicating I could come by anytime to sign the lease. There is a "One-time Administrative Fee" of $24.00 added to the first months rent. If Im expected to pay an administrative fee, then there should be someone at the facility to execute administration duties during posted office hours.

Michele Smith

I wanted to make a post of how impressed with the help and service I have been given at cube smart especially from TJ and Tricia. I have used this facility as a permanent storage for 13 years and throughout the year I need extra space once in a while for a few months. So I happened to look at a few of the posts and came across the post of the "bait and switch". I feel so bad that people have to take advantage of the Internet to abuse people. I dont understand the beef this gentleman has but I have to say as a long time renter and someone who uses these service more regular than most that TJ and Tricia have done everything to be accommodating and even go beyond. So on behalf of those of us who know them I say Thank You for the great and continued service !! Awesome!!

John De Moss

I moved here because it was near where I lived, and was less expensive than another facility. I could get a larger unit for a little bit less. If they begin to raise my rent though, Im leaving. Im tired of that nonsense, especially many of these places wont even pro-rate your rent based on when you sign up and when you leave. So far, Im okay with the place. I recommend using Donovan Nursery nearby to get a Uhaul truck if you need one. Forget Penske. I am happy so far. It appears the place is kept clean and is secure. TJ is a friendly guy. If I get the light by my unit back on, and replacement weather stripping on my unit that was requested, I will be back to give 5 stars for them.

Steve L

Again...I couldnt be more pleased with the service at the Cube Smart that we store our Motor Home at for the winter months. As always...I am treated with respect and the reservation and paperwork went through quick and smoothly with the lady who handled it. She gave me a list of available spots open and I was able to select the one I wanted while she got the paperwork ready. By the time I got back to the office she had everything ready to sign, I put the Motorhome in the spot selected and was in and out of there in less than 20 minutes. It was a 5 star experience, and this has become the norm with TJ and his team.

Whitney Selby

I just wanted to shoutout this CubeSmart location for providing me with excellent customer service when I dropped in the other day for pricing. The team there is very friendly. Tricia was exceptional! She answered all of my questions and was professional and informative. Were still not sure if we need to utilize the service, but if so, we are headed straight back to the Scottsdale CubeSmart. Also, The location is spotless and seems very secure (they have constant stand security monitoring and excellent lighting when its dark).

Ingrid S

I rented a unit last week from TJ and he did an exceptional job with helping me! Being in the retail industry it is not easy to impress me, but I do have to say TJ is one of a kind and his customer service was outstanding!!! I highly recommend Cube Smart and this location in particular if you are in need of renting a storage unit. TJ and Trisha are always there with a smile and offering to help in any way they can!

Larry Garrel

TJ Thorne, was a pleasure to work out my storage needs with. The place is very clean & very well illuminated at night. The hours are great. This makes it very easy to access the storage facility when the hours are from early morning till 10 at night seven days a week. Most other Storage facilities only have gate hours from 6 AM to 6 PM. I also found the fees to be extremely reasonable.

Sandie johnsón

EXCELLENT customer service in a era in which it has seemingly disappeared. Both Trisha and TJ are as professional as they come and with actual smiles. I had a list of detailed questions and each one was answered fully and not rushed. Very clean, secure and updated facility. When one is considering storing what is valuable to them-THIS is where I recommend.

Anonymous User

Horrible customer service! Would not give them one star! They treat every customer different, pro rated a guy in front of me but wouldnt give me the pro rate, when I was only a couple days into the month. Basically, I paid full price for only a few days! Wouldnt recommend them to anyone!!!

David Schneider

We had to get a storage unit to store items from a family members home and this location had excellent options at very good prices. The sign up process was clear and simple and the terms explained in detail. Recommend for storage in North Scottsdale.

Lawrence Guli

Tricia and TJ have been great the last 2 years. They have stayed late a few times and have gone out of thier way to help me move from larger to smaller units and then back again . You couldnt ask for more from these two people.