Omni Scottsdale Resort & Spa at Montelucia

4949 E Lincoln Dr, Scottsdale, AZ 85253, USA

Address:	4949 E Lincoln Dr, Scottsdale, AZ 85253, USA
Phone:	+1 480-627-3200
Site:	omnihotels.com
Rating:	4.5

Location

Photos 100

Reviews 4

Troy Jones

This is a beautiful resort with gorgeous views of camelback mountain!! First..the bad....the Joya spa was very unorganized and the girl working there just ran me through the place in such a hurry...I was more stressed than relaxed...the massage was great..once they figured out what service I was supposed to get....after my massage, the masseuse banged on the door asking "if everything was ok"? She did this twice...it didnt take me 5 minutes to dress...I have been to many spas...and this was my worst experience!! Their were other ladies complaining also...the whole experience was way below par for the money they charge.....I complained to Dawn the front desk attendant in the hotel...she was going to tell the manager...I complained again to Alexandra, the other front desk attendant the next day.....I did not get a call or note from the spa manager until 2 days later after I had already checked out and flew home!!! Really??? Do NOT visit the Joya spa!! The hotel and prado restaurant was fabulous!! Carmen my waitress was awesome!! The food was wonderful!! I also ate at Crave....it was quick to go food...the attendant was cold and had a careless attitude...the food was average...the valet attendants were great!! My mini bar refrigerator was broken and smelled like mold...but after I told the front desk...they fixed it.. overall...this resort was very average...Ive stayed at the omni Grove Park inn and spa in NC...it blows away the omni scottsdale!!! If it wasnt for the view of camelback mountain...the omni scottsdale would feel more like a hyatt....everyone was nice..the bartender at the pool was ok...she did her job, but didnt make you feel as if you were at a spa resort!!! There are many other spa resorts in scottsdale to choose from...so be warned...if you stay here, its because the view...also I had to call security to tell these drunk ladies below me to stop yelling and cursing...security took care of it....geeze...I felt like I was in Myrtle beach SC.....it wasnt peaceful and relaxing at the omni scottsdale....I DO NOT recommend staying here......

Danielle Daluga

I recently stayed at the Omni for a short weekend trip to meet up with some college girlfriends. We were looking forward to staying at the Omni because of how highly reviewed it is across the country. However, we were very disappointed in our weekend getaway. The hotel itself is extremely beautiful and aesthetically everything was great - that is the only reason it is getting 2 stars versus 1. The service was awful. I wouldnt say people werent friendly but they were very standoffish and were not exactly welcoming. The first day we were there we sat outside on the patio and no one would wait on us. We finally went and got someone but it still took 45 minutes to get one drink. We brushed it off thinking it was just the particular restaurant we were at. We spent the next day at the pool - service was even worse. We were there for about 6 hours and it took an hour or more to get a drink each time we ordered. There was only one waitress which means they were extremely understaffed - especially for a Saturday. We ordered a total of 3 times in that 6 hours due to how slow it was. That night we ate at MBAR - again there was only 1 server and it was his first night on the job - so needless to say it was extremely slow. To top it all off - we ALL got food poisoning from eating there. MBAR is the tapas style restaurant - and we split 3 things which means we didnt eat very much. We were extremely sick for almost a week. Needless to say we did not make our spa appointments the next day - and one of the main reasons we stayed there. When we checked out - we told them about our issues and the only thing they did was comp our room service we ordered from the night before. Omni was very disappointing and I know the 3 of us will never be going back - especially since they wouldnt even make it right.

Anonymous User

My husband and I spent 5 days in the resort while we were in town, while we are searching for property to purchase and relocate. This place was one of the best travel experiences we have had. Upon arrival we were greeted very warmly and even though we were there well before the rooms were to be ready they went to great lengths to get ours ready early. We went off site to a lunch spot that was recommended by the concierge that was easily a favorite spot for us, and they called to let us know we could come get settled in. The room itself must have been one of the best in the resort, with an amazing view of the mountain as well as the Oasis (adult) pool. The bathroom was so cool - we actually took pictures so that we can try to recreate when we find a house we like (there were TONS of extra towels and the spa robes were perfect). The beds were very comfortable, the TV was huge, and the sitting area was the perfect size. The staff were quick to accommodate my request for a dessert for my husbands birthday and had it waiting in the room when we returned that afternoon. The concierge was very in tune to the local facilities and gave wonderful recommendations. The one was able to work a great deal for us to play golf and saved us quite a bit of $$ with our course of choice. The Crave Cafe is very cute and has fantastic gelatto! We did not get to use the pool or go to the spa but both of them were very inviting looking. In all, I am already looking for rates for a return trip we are planning in the spring. I would recommend this to anyone that wants a quite, clean, comfortable location to stay. I am completely satisfied with everything that we encountered while we were there.

Steve Barham

This is a perfect example of how big corporate hotels dont have a clue in term in terms of hospitality. We considered booking the Montelucia for Spring Break. Ive stayed there previously and thought it might be fun for the kids. Heres why I wont be coming back: Were a family of four with two young kids so just need connecting rooms. Central reservations said "all our rooms are connecting." When I called the local property I was told only 60 are, but they wont guarantee them. After speaking to the manager she said "I wont designate any connecting rooms now since your stay is two months out, by that time well sell out". So the hotel "could" opt to honor our request, but they just choose not to because its more convenient for them. So my experience with the Omni Montelucia is the call center (almost) mislead us dearly, and the local management team is too concerned about macro booking optimization than to allow a family the security of being together on vacation. Heres a quote from Danny Meyer that the Montelucia should review in their next staff meeting: "Understanding the distinction between service and hospitality has been at the foundation of our success. Service is the technical delivery of a product. Hospitality is how the delivery of that product makes its recipient feel. Service is a monologue--we decide how we want to do things and set our own standards for service. Hospitality, on the other hand, is a dialogue. To be on a guests side requires listening to that person with every sense, and following up with a thoughtful, gracious, appropriate response. It takes both great service and great hospitality to rise to the top."