Intel Lock - Tucson Locksmith

2 E Congress St #900, Tucson, AZ 85701, USA

Address:	2 E Congress St #900, Tucson, AZ 85701, USA
Phone:	+1 520-299-0125
Site:	tucson-locksmith.com
Rating:	3.8
Working:	Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours

Location

Photos 21

Reviews 9

Stephen Zimmer

We were quoted $35 per hr plus a $15 trip charge over the phone to unlock a house door and an arrival time at our home in 20-25 minutes. The technician took 57 minutes to arrive and charged us $90, not the expected $50 for 20 seconds of work performed. When my wife called later to sort out the discrepancy between what she was told on the phone vs what we were actually charged, the owner was rude and argumentative. Her explanation was that cost starts at $35 and goes up, but she COULD NOT explain an example of what would cost $35, much less a $75 lockout situation. Worse, the owner suggested that she should fire her employee who performed the door unlocking when my wife explained that we would have called a different company had we been informed that they’d take at least twice as long to arrive. Looking at the published price list, the most applicable to our internal door is a house door listed at $45 (“house lockout”, internal doorknob style lock). The rate we were charged doesnt align with any of the posted prices, much less what we were told when we called for service.) Even if we misunderstood the price explanation over the phone and what was meant was that pricing starts at $35 plus trip charge, at most we should have been charged is $60 ($45 plus $15 trip charge). The bottom line for us is that we were overcharged by $30 and the timeliness of service was not what was communicated by the business. I’ve been in email communication with the owner and she displaces the responsibility of customer satisfaction and accuses my wife of yelling at her while trying to work this out over the phone. If you value paying the price that is advertised or given over the phone and like services to occur in a timely manner (especially when being locked out) DO NOT call this company.

Tania Mendivil

So I called this service n was immidetly upset with there tone of voice over the phone the first thing the asked me for was my debit card n told me they would b charging me 35$ and I was like ok thats fine they then asked me for the address to where my car was and I provided that when the guy arrived he said it would b 125$ to open my car and joked about how easy it was to open my car I asked why he had quoted 35$ on the phone he said oh thats just to drive out to you and stated thats all ready been charged to your account I asked why he failed to tell me a price over the phone he said thats just how we do business n continued to joke about how easy it was to open my car and used profanity In front of my 6 year old which I thought was completely inappropriate I would not use this service at all and when I called the office to complain the manager stated whats done is done

Pk Beast

Lady said 15.00 for service call then 45 an hour. Guy gets here and looks at my 1998 car and says 80.00 if you want it unlocked. He says its based on what he thinks itll take. He gets his rod stuck in my door handle takes an extra 15mins when Im trying to get to work. Say the actual price when contacted. Went from 60.00 max (if they charge for a full hour even though it would have taken 5mins if he didnt get stuck) to 80.00 or you just wasted 40 mins waiting on me. Nice guy. John was his name. Just not clear pricing. EDIT: they contacted me and apologized and stated they said 45.00 "and up" not 45.00 an hour...I dont recall her saying that but I upgraded the review to 3 stars because they did make an effort to refund me part of my payment to adjust their review rating. If they care that much they cant be that bad.

Jake Tree

Need a lock cut off a storage unit, Call a few places, they said 15 to show up and minimum charge her 45, the other said flat 55. They show up in a unmarked car, the kid looks at it and says 120, I called another place c and s they said flat rate of 65. So I told the kid no, and ask why they charge double the price. I told him the lady one the phone said around 65, she calls the office and the lady says "theyre a legitimate business" and I told her the car doesnt even have the company name one it, then she said said I would still have to pay the 15 because they showed up, I told them to get lost. C and S locksmiths cut if off and was done in a few minutes

Ted Hartenstein

They took advantage of my teenage son. My son was locked out of his car. I called and was quoted $15 for the trip fee and $45 "and up" hourly rate depending on "how complex the lock is." The technician arrived within 20 minutes and had the car unlocked in less than 5 minutes. They then charged my credit card $95. I would have gladly paid $60, but the amount charged was clearly excessive. I called to complain and was told that they had to cover overhead and other expenses and so on, and that the hourly rate quoted was $45 "and up." So I guess that covers them to take advantage of anyone as they see fit. Ill never call or recommend this company again.

Candice Thomas

Working with Intel Lock was a great experience. They spent time with me on the phone, discussing what my needs were, now that we were wanting to make our house more secure after a break-in. Our wood door had a lot of damage to it but I was hoping it could be salvaged. Their technician spent time going over what our options were, introducing us to products I didnt even know existed, that both repaired the door and made it much more difficult to break again. The technician was very thorough and polite and easy to work with. The doors and locks work great, really good service, fair prices. We were very pleased.

Nathan Lawson

Had locks re-keyed at my residence, locksmith asked for all my personal information while only giving me his nickname. I called intel Lock spoke with Lori to get the locksmiths first and last name (this should be obvious being as they re-keyed my home and have access to the key) she would not allow an employees name to be given and would not give me her last name. This is a total red flag. Now someone with a nickname has had access to the new keys to my home, which was being re-keyed because of a burglary. I will never call them again nor refer

Joseph Carrillo

After calling around many lock shops to get help after locking my self out of my house with no luck elsewhere being a holiday weekend I found and called Intel lock , Im so thankful Loriann sent a technician out on a late Sunday night , i was under a lot of stress having the expecting wife and our 3yr old daughter at nearly midnight I couldnt even break a window if I wanted too due to security Windows lol , the locksmith arrived quickly and was courteous and professional , thanks a million guys . I highly recommend this company :)

Diane B

The BEST locksmith service weve ever used! My husband and I are property managers, so we are familiar with having to get our locks re-keyed and changed periodically, and this is the only company we will hire to work with us. The technician John was professional, really friendly and funny, and made us feel at ease. We are actually looking forward to needing a locksmith again so we can chat with the sweet lady in the office Lori and have John come out to do the locks. We highly recommend them!