Professional Plumbing Sewer & Drain Company

Reviews 11

JA

James Sims

I use Professional Plumbing frequently, and called and asked for "Rick" without them knowing who I was. As I guessed, there is no "Rick" working there. "Rick" has never visited my property. My experience with Tony, the owner of Professional Plumbing Sewer & Drain has been very much different from what "niceguy" says happened to him. I always get quotes from Tony or another Professional Plumbing plumber that are higher then what I am actually charged in the end. They never come back at me with the typical "now that we are this far into the project, it is going to be another $500" or what one may call the "up-charge" Here is a personal experience with plumbers. I like to keep businesses honest, so I periodically check prices. I got a quote from Tony at Professional Plumbing, then got a quote that was $500 dollars less from another plumbing company. I went with the lesser of the two, and ended up paying about $625 more dollars then I was quoted. As I said, with Professional Plumbing, they may quote me a project for $500, but I usually end up paying less then what was quoted. They seem to be honest when giving quotes so there are no surprises in the end. I recently had a gas line installed that I was quoted $1800 to install in three days. When they started digging, the area was like concrete, and it took them five days to do the install. Professional Plumbing never came back to me saying they needed more money for the additional equipment or labor that it took to complete the project. They honored the quote that was given to me from the start.

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KA

Kat Sinclair

Update: the company owner, Michelle, contacted me after reading the review below because she was very upset that one of their plumbers had changed the price on me. She said that the initial invoice clearly showed the (wrong and cheaper) price I had been expecting and that that was the price that should have been charged. She offered to refund the difference and apologized for the mistake. Her professionalism and concern for my satisfaction as a customer was commendable. As I stated below, the work itself was done well and was timely. I was quoted one price on the phone and then given a different price AFTER the job was completed, along with an additional $20 fee that I had not been told about. The plumber said, "I told him he was quoting you the wrong price when you were on the phone with him." Well, ok, but in that case you tell me BEFORE you start the work, preferably BEFORE I hang up the phone. I turned down a bid that was $40 cheaper (but turned out to be $90 cheaper in reality) because this company could come two hours earlier. I might have just waited for the cheaper company if Id been given the right price. Very disappointed. To be fair, my sewer line got cleaned out quickly, without any problem, but the pricing seemed shady. Get the estimate in writing when they show up, if not before.

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A

Anonymous User

We had a clogged toilet/drain. We called Professional Plumbing and a man showed up soon after. He helped us in many ways - explaining what may have caused our problems and what to do if problems return. He worked with confidence and competence to clear our pipes. There were NO HIDDEN or AT THE END ITS MORE type of fees. A flat, honest rate...not too much, not so cheap you know something is amiss. He was professional, helpful, and best of all our problem is solved! With a 30 day gaurantee to boot! Id recommend Professional Plumbing to anyone!

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DebbaJusten Blacklock

My apartment complex contracts with this company and when the woman in the unit below mine complained of a leak, this company was fast ,efficient, and courteous! Not only did the technician check in with us repeatedly throughout the process to make sure neither unit was being inconvenienced, but he was friendly and polite. Best part? When all the work was done he took the time to clean up his bootprints and other mess from the tub. When I purchase a home I will definitely be calling upon them for any plumbing needs.

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Anonymous User

I have used Professional Plumbing on four occasions now, all for different reasons. They responded in a timely manner, were very curtious and seemed knowledgeable on the issues that were causing my problems. They were the least expensive proposal I recieved, and did not have a "trip" charge. When the job was complete, the price the hispanic fellow charged me was lower then what the estimate was. I will most certainly use them again, and I have refered them to my friends and family. Thank you, for a job well done!

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Barry Kibel

We had a water line leak that was only discovered late Saturday afternoon. Mark came to our house within an hour of my call, correctly diagnosed the problem, and provided a quote for labor and parts. He returned on Sunday morning, as promised, and fixed the problem in just over two hours (as he had estimated). I was charged $60 extra for the weekend, but was pleased to not have to wait another day without water. Mark was very informative, friendly, and professional.

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joanna g

I have had this company, and in particular one of the companys plumbers, James, for many remodeling and repair jobs. We have used them for over 10 years at a previous house and our most recent home. They are definitely "professional". The staff come prompt, prepared, and knowledgable. Even when faced with challenging jobs, they use creativity and professionalism to fix the issue. I would highly recommend Professional Plumbing Sewer and Drain Company!

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AL

Alan Gilbert

The main worker was Rick. He was very good. The owner was something else. He comes on like a good guy, but shortly you will find he all about getting your money. I was told one price and then had to pay $400.00 more to get the job completed. Not what his web site promises. My re-gas plumbing cost was over $2,800.00. I called the owner. Terry a number of times after the job began and never got a return phone call. Poor customer service!!!!!

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Susan Patania

Professional was one of the few plumbing businesses that would give an estimate on the phone. It pays to call around- some estimates were up to $150 higher than Professionals. The toilet I needed installed had gotten terrible online reviews from plumbers due to being extremely difficult to install. It took Joey an hour longer than usual to wrestle that sucker into place, but he did a great job and Professional honored their original estimate.

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Mohamud Farah

Professional plumbing sewer and Drain are simply awesome. I was able to secure an appointment for an emergency backed up sewer in a short notice. They made it in under 2 hours as promised. Technician Tyler was very professional, did his job and cleaned up after himself and they were cheap. I will recommend them to my family and friend and anyone who is looking for a timely /professional and reliable plumbing company.

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JU

Julie Muirhead

This company was recommended to us by a previous client, and now we know why! Our technician, Simon, was extremely knowledgeable, helpful, and friendly. We were on day 2 with no working bathrooms due to a plugged main sewer line. He really went the extra mile to make sure we were taken care of, and at a very fair price, about a 1/3 of what others quoted us for a weekend call. Thank you Simon!

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