Clarke Kent Plumbing Inc

1408 W Ben White Blvd, Austin, TX 78704, USA

Address:	1408 W Ben White Blvd, Austin, TX 78704, USA
Phone:	+1 512-477-2200
Site:	clarkekentplumbing.com
Rating:	4.1
Working:	Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours

Location

Photos 33

Reviews 5

Tanglewood Property Group

We had a terrible experience with this company and would never use them again, or recommend them to anyone.  Our gardener pointed out a leak in the concrete on one side of the house. We called Clarke Kent plumbing and they came out to take a look. Not only did they take 6 hours to inspect the leak, they told us the only way they could figure out where the leak is is to use a "carbon machine" which would cost us $550. if they didnt find the leak, they would expense this. However, if they found the source of the leak, we would pay for this.  Desperate and admittedly ignorant, I said yes.  They went out to "buy" this machine, came back, and confirmed the leak to be in the bathroom sink. Then they said they would have to tear down the wall, run a new line, all in all it would cost $2000 just to open the wall and another estimated $10 to 15,000 to run the line depending on what they found. We were shocked.  Cut to: we called a leak detection company. paid $475 for them to detect a leak with hi-tech equipment. They found leak in our toilet sealant, gave us a video of the detection for our records, and said it would be an easy fix estimated around $200.  We called Clarke Kent and asked to be reimbursed for their misdiagnosis. They came, they made all sort of excuses, now they refuse to get back to us on anything. They asked for all our receipts and said they would get in touch with the company that fixed the leak to figure out what they did. In short, it has been months and still no response to any of our calls.  We feel they are totally incompetent at best, corrupt at worst. Beware before considering them.

Almog Bukovza

We had a terrible experience with this company and would never use them again, or recommend them to anyone. Our gardener pointed out a leak in the concrete on one side of the house. We called Clarke Kent plumbing and they came out to take a look. Not only did they take 6 hours to inspect the leak, they told us the only way they could figure out where the leak is is to use a "carbon machine" which would cost us $550. if they didnt find the leak, they would expense this. However, if they found the source of the leak, we would pay for this. Desperate and admittedly ignorant, I said yes. They went out to "buy" this machine, came back, and confirmed the leak to be in the bathroom sink. Then they said they would have to tear down the wall, run a new line, all in all it would cost $2000 just to open the wall and another estimated $10 to 15,000 to run the line depending on what they found. We were shocked. Cut to: we called a leak detection company. paid $475 for them to detect a leak with hi-tech equipment. They found leak in our toilet sealant, gave us a video of the detection for our records, and said it would be an easy fix estimated around $200. We called Clarke Kent and asked to be reimbursed for their misdiagnosis. They came, they made all sort of excuses, now they refuse to get back to us on anything. They asked for all our receipts and said they would get in touch with the company that fixed the leak to figure out what they did. In short, it has been months and still no response to any of our calls. We feel they are totally incompetent at best, corrupt at worst. Beware before considering them.

Anonymous User

Over the weekend, I discovered I had a major leak in my main water line, about four feet out from my main shut off valve. It essentially turned my yard into a swamp, and I had to shut the water off to the entire house. I have a ten month old son, and this proved to be a major problem for my household. I called six different plumbers and received nothing but fuzzy estimates on time frames that were days away. A friend of mine suggested Clarke Kent Plumbing, and with one call, I was told theyd send out a plumber on the same day, as soon as one was available. I received a call back, saying a plumber would be here in 20 minutes. Kelly McKillip arrived in under 20 minutes. Mr McKillip was very straightforward, answered all my questions, explained my options to me, and went into detail about what he was doing during the repair. Mr McKillip was very personable and the price he quoted me, was the price I ended up paying. I can honestly say, I cant remember the last time Ive been this happy to pay for a service. Mr McKillip went above and beyond what was required of him, and exceeded all of my expectations. I am impressed by both Mr McKillip and your company. Your customer service reps/dispatchers were also very kind, on point, and professional. Without a doubt, if I ever need the services of a plumber in the future, I will be calling Clarke Kent and Requesting Mr McKillip. Trust me, I will be sure to recommend your company to everyone I know. Great plumbers are hard to find!

One Stop Leasing LLC

READ THE YELP REVIEWS. Not sure all these google reviews are even legit. Most just say a google user. If the service was so great, why would they put who they really are??????? Read some of them, they are so similar if not exact, its amusing..... A Google User 2 years ago Barry was great and I so appreciate his quality of work. He was a great help and I was glad that he came out! The Right Path 3 years ago Barry was great and I so appreciate his quality of work. He was a great help and I was glad that he came out! MY REVIEW: AVOID THIS COMPANY......If I could give 0 stars, thats what they would get. They dont show up when they say they are going to. The girls they have answering the phones never know what is going on and they make up thousands of excuses on why you cant talk to a manager. When they finally go out to the house, they say its one part and then no its another part and then its you need a new water heater. The water heater in questions is under warranty so the only cost to put in a new water heater is labor. You would think that would cost you a couple hundred dollars, oh no, try $1,000 to install a water heater. They say thats because it takes them all day. Well if it takes you all day, then you dont know what you are doing. We have had 6 other homes get new water heaters, 3 hours is what it took and one even had to make the door larger. Get a second opinion before hiring them.

Sonia Guardado

I cant say this enough, avoid this company like The Plague. My clients needed a slab leak inspection outside of Pflugerville and after making several dozen calls on a Friday afternoon, and getting the same, "We dont service that far out." I discovered Clarke Kent Plumbing could service the area. The scheduler said they would come by that Monday between 10am-5pm. The 7 hour service window was odd as all other plumbers I had used would, at worst, give me a 2 hour window, but I was just glad to have someone coming out. At 1pm that Monday I called to check the status of the arrival. The scheduler had forgotten to put me on the schedule. There went my Monday. Since we still needed this inspection I made an appointment for Tuesday with the same 10am-5pm window. I rearranged several appointments to be sure I was available when the call came on Tuesday to open the door for the inspector. I called every hour to check the status and was finally asked at 3:00 to please stop calling, they would get there before 5:00. I could hear the scheduler roll her eyes! At 4:27 pm I received a call from the scheduler to inform me, "Sorry, we dont service that area." Un-be-lievable. There was no remorse for the problems that their poor service had caused or the loss of yet another work day. Nothing. Like I said, avoid this company like The Plague. I wish there was a "No Stars" rating!