AAMCO Transmissions & Total Car Care

Reviews 3

DA

Dawn C

Horrible, dishonest transmission repair experience! AAMCO, Anaheim, CA (Richard) After only 20,000 k miles after charging our extended warranty co. almost 5,000 dollars for a Saturn IOn transmission a little over a year ago, our cars transmission has went out again after AAMCOs 12 month warranty expired. after taking the vehicle to the honest, courteous and customer appreciative Action Auto in Cypress for diagnosis and assessment, they confirmed the worst. The transmission needed to be replaced. After letting Action Auto know we has AAMCO replace transmission less than 20k miles ago, they viewed our paperwork with their mouths hanging open in disbelief that Richard, manager at AAMCO Anaheim, charged almost 5k for a "reconditioned" transmission.Car has warranty companys coverage for a few more months, when calling warranty company, they will not cover the transmission again because two transmission jobs will be in excess of the 5500 the car is worth. We are basically in a mess because we do not have the money for another transmission, and my husband has recently been laid off of work. my daughter may have to quit school and her job because she was the primary driver of the vehicle. when I called to speak to Richard, he was not empathetic at all. he mocked my new mechanic, Action Auto, and became irate and a bit nasty and in denial as i stated to him that not one but two mechanics had stated there was something wrong with transmission, and that there was something wrong with the pricing that the warranty company was billed, especially for a reconditioned transmission with a short warranty. Firestone had asked us almost a year ago who did the transmission work, because something didnt sound or feel right. We had brought the car back or called about it several times,within AAMCOS 12 month warranty, but Richard just laughed, saying the car was just fine. We even had to bring it back when two different mechanics attempted to check or service the tranny fluid, but could not, because were afraid of stripping the bolt that had been placed on too tightly by AAMCO. We tried taking it back 3 times with the bolt issue, 15 miles driving each time. we were always tossed to the back burner with some excuse until they finally fixed it after car sat for a few days. Then Richard blamed the others (as usual) for stripping the bolt. Today when I called AAMCO to inform them that we have a huge problem, Richard became angry that my mechanics said that in no way should a reconditioned tranny should have costed that much, had a short warranty, or should have to be replaced after only 20k miles. They also gave me some good info to bring up to him about good vs bad rebuilt transmissions, questions to ask Richard, and that the word reconditioned did not coincide with the warranty company being billled such an outrageous price. Richard just called me back having the audacity to tell me he could do another transmission for me for $2,800. No apologies for the trouble we are going through whatsoever. Just another price quote. keep in mind that this5k for a faulty transmission is now burned money, the extended warranty service will not help with replacing the tranny this time as they cannot cover repairs for more than car is worth. after 20 k miles, and I have no recourse???? i am now checking to see if it was even legal to have my daughter who was a minor at the time, to sign for the bill, oking the huge bill. the bill I signed was blank, ironically.

CA

Carlos J

I took my car in 2 weeks ago on Tuesday to fix an exhaust leak and repair the a/c system. I was told worst case scenario it would be ready for me on Thursday morning. Well I had to demand my car back on Thursday before they closed and low and behold neither problem was fixed. Jeff (the manager) did not charge me and was apologetic and after some discussion I agreed to bring it back in the following Tuesday at 730am when they open. Jeff told me to give him a couple hours and hed call me when it was ready. I decided to call him back about 3pm as I hadnt heard from Aamco and was told that the exhaust leaks (now its 3 leaks instead of the 1 they told me about originally) were fixed but there was a new problem with the a/c system that would cost $600 and approx. 5 and 1/2 hours of labor time. Jeff knocked $250 off the labor cost and asked me to give him a couple days. Keep in mind this is Tuesday afternoon. I called Wednesday to inquire about my car. Was told its not ready and that Id get a call. I called back Thursday afternoon approx. 2pm. Still not ready will be ready Friday morning and Jeff will give me a call. Friday afternoon I call at 1230pm. Jeff says Its ready! Come pick it up!" I decided not to make a big deal on the fact that I had to call him. I drive home my car seems great and the a/c is working nice. Friday evening I decide to go to the market. Hmm no dash lights no head lights and the head light knob/bar is completely bent. So here I am back down to Aamco Saturday morning. Jeff says sorry and my Jeep will be ready by 11 as they close at 12. Tho my car seems fine and Jeff is taking care of this problem and not even attempting to try and charge me more Im giving 1 star due to the fact that Jeff seems to lie about things and cover it up once you call him out on it and as Ive never encountered a mechanic where it takes this long to fix "2 hour" or "5 hour" problems. collectively now theyve had my car 6 and 1/2 days for "an exhaust leak and a/c repair.

GN

Gnarly Bros

Hey Dawn, I just read your review regarding aamco and the infamous richard. I myself took my car to aamco yesterday to have them take a broken bolt out from within the engine. I asked them if they even have the capability to do it and they said YES! and that it would only take a few hours! I left the car at around 1pm and did not get a call back till they were already closing around 5pm. When i arrived "richard" was not there but instead another guy by the name of Jeff. Instead of charging me the $90 i was quoted for the job he says we couldnt get the bolt out and that a piece from within the engine actually broke off! He then hands me two little pieces of metal and say this is what broke from inside your engine. I asked how did it break and he said that it just broke off while the mechanic was barely drilling for a few seconds. Which sounded like complete bullshit. Anyway i didnt pay anything and instead barely drove off with my car and even more damage then when i left it there! Ive had them do work before on a timing belt and the work done was kinda iffy... I just wish i had money to take it to a real honda dealer to tell me if they did or did not even do that job properly let alone tell me what the extent of the damage is. So i just wanted to know what ended up happening? can you sue ? whats the next step? i read reviews on yelp and here and i feel that if more than one customer stands up together against aamco maybe we can start a class action lawsuit or something that can benefit us. please contact me thank you! gnarlybros.lykn at gmail dot com

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