Midas

1701 W La Palma Ave, Anaheim, CA 92801, USA

Address:	1701 W La Palma Ave, Anaheim, CA 92801, USA
Phone:	+1 714-533-3194
Site:	midas.com
Rating:	4.3
Working:	8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM 8AM–4PM Closed

Location

Photos 25

Reviews 5

Topher Merriman

Set up a call online for oil change, front brakes and rotors. Email tells me they will call me within 1 hour. almost 3 hours later I get a call. At first he does the run around trying to dodge a price quote. "Just bring it in." They know if you come in, even if the price is high you are more likely to get the work done once already there. Explained the car was inspected by a Honda Certified inspector 4 months ago and all it needed was rotors. He then told me it would be in the low 300s to replace the rotors and pads. I scoffed. He then told me the price for parts was nearly 200. I told him I could buy the parts myself much cheaper. He then said "well if you want to get some cheap low quality parts..." I told him I had a price quote for high end performance aftermarket parts of $119. He then tells me "well theres 2 hours of labor." First off, if anyone ever tells you it will take 2 hours to change your rotors and pads, on a lift, with impact tools... they are either full of excrement, a moron, or ripping you off. I was looking to get it done as I dont have the time to do it myself this week. I usually do it myself with a hand jack, hand tools, and 2 wooden blocks in 45 mins. You let me use a lift and an impact wrench, it would take less than 30 mins... anyways. After the bit about parts cost, he tells me the scheduled labor table time is 2 hours and they charge $95 an hour. !!!!$95 an hour!!!!! I have gone to BMW dealerships and paid less. This is besides the fact that if labor =$190 +parts $200 (just for the rotors) you have a total before pads of $390. How is that "the low 300s? Very dismissive, laughed when I called him on his BS, and was rude. I would take public transportation before dealing with a lying crook like this guys. BTW 2 dealerships quoted me at a much lower price, and a local indie shop up the street did even better and is allowing me to bring my own parts in as they dont carry in stock what I want. Do yourself a favor and find a local indie mechanic you can trust. Stay away from these chain shops that screw you on a one time profit instead of trying to create a lasting customer/client relationship. P.S. No, I am not an indie mechanic that is trolling. Just a regular guy tired of people getting bent over so some manager and exec can drive an Escalade.

Jay Stevens

Ive been to a few repair shops, and they always seemed to go out of their way to make me a repeat customer. Not so much here. They kept calling me by my last name (despite it clearly stating my first name on the paperwork), even when having "personal", one-on-one conversations about my car. Im fairly confident he thought my last name was my first name, especially later on -- when I came to collect my keys, he started dropping the s and took to calling me "Steven". I was originally going to have a friend pick me up and drive me back to their place, but I stuck around when they indicated that it shouldnt take too long to get things started. The work took a little while; about 1 hour before they called me in to show me the problem and about 2 hours to get it fixed. Part of this is their schtick, since they say they check everything before doing any work, so itll take longer (although in my experience, most places check everything anyway). Even so, Ill give them a pass here. Once it was fixed, my car sat outside in the parking lot for about 45 minutes before they called me up to collect my keys. I was able to see my car out the window that whole time, but the gentleman behind the counter was busy with other customers and I wasnt sure if they were waiting for someone to finish some paperwork or something. The work cost about $35 less than they quoted me; they quoted $235 to replace 2 worn belts in the engine (the alternator belt and something else) but it only wound up costing $200 (which, Im told, is about average). The car seems to run okay, so it seems they did a good job. I couldnt read the handwriting on the paper they gave me telling me what they checked in my car, and they didnt really go over anything I should worry about in my car when giving me back the keys. On the other hand, they also didnt tell me that everything in my car was fine -- they just called me up (by my last name again), took my money, handed me the keys, and sent me on my way. Overall, the place was okay, but next time I think I might look around for another auto shop nearby.

Anthony Apolinar

Avoid this place. I came in with my 2000 Ford Crown Victoria and simply asked for an oil change. Said it would be a 45 min wait, so naturally I wait. Now, as a "mechanic" they should have asked me if I wanted synthetic or conventional oil. Well, they did not. They added a cheap in-house brand of synthetic oil. I drove it back home, all seemed fine until a few days later when my car was expelling massive blue clouds of smoke. They ended up blowing the seals on my engine. Which essentially cost me my car. Ever since that incident I have recommend people to take the time to learn to change their own oil. All it takes is about 30 min. Not to mention they wanted to charge me over 900 for a lower control arm that I took to an independent family owned mechanic who did it for $180. I realize they try to upsell you into things you dont need. Its just business as usual. If it werent for that incident i would still have my car that I truly enjoyed. Seriously AVOID big shops like Midas, Jiffy Lube, etc. Go with small family owned shops, they do the work better and for half or nearly a third of the price.

Sean S

Ive come to this Midas several times for several cars with several issues. The first time, I was new in the area and looking for a shop that didnt look as sketchy as most of the others in the area, and when I saw there was a Midas I figured theyd be a shop I could trust. The car limped over there, and James was simply amazing. He knew what he was talking about, he advised my girlfriend and I, and he even mentioned the deals/coupons that were available (which helped soften the blow from the $1000+ bill). The price we were quoted was around the average for what needed to be done, and the bill turned out to be a bit lower than the quote which was awesome. Ever since, Ive trusted James and this Midas with everything I need done. When I bought a used car that started feeling a bit off while driving, this place scoffed at the price the dealership quoted me and told me it should cost about $40 less, and it only took them a couple hours. All in all, this is where Id point anyone in the area whos having car troubles, and theyve got me as a loyal customer.

Mitchell Rakoff

Complaint Summary Complaint Type: Consumer to Business Complaint Nature of complaint: Service Issues Problem description: I had over $900 worth of work done at this Midas shop. When I returned later that day, I had noticed the rear drivers side hub cap was missing. I didnt go into logistics about it, I merely brought it to the attention of a one James, individual who worked there. He started analyzing how it could have wasnt "found" and that all of the workers had "worked" to try and find it. Then he "James" went as far as to actually accuse me of trying to get a "free" hub cap after spending over $900 there. Desired Resolution: Refund Desired Outcome I want Midas to send me a refund check in the correct amount for the hub cap as the hub cap was on the vehicle when I brought in the car and I expect the hub cap to be on the car when I pick up the car. I dont want to hear "excuse" why the hub cap wasnt there. Either they find it or replace it, its just that simple. They can mail me the check for the hub cap.