Firestone Complete Auto Care

Address:	891 E Imperial Hwy, Brea, CA 92821, USA
Phone:	+1 714-988-7936
Site:	firestonecompleteautocare.com
Rating:	3.4
Working:	7AM–6PM 7AM–6PM 7AM–6PM 7AM–6PM 7AM–6PM 7AM–6PM 8AM–6PM

Location

Photos 6

Reviews 9

Trish WATKINS

Dont bother! Ive had several things done at this location, including plugs, coils, complete transmission fluid change, oil change & tire rotation and new tires. The first time I went was for an oil change and tire rotation. You would think that would be easy enough, but no. My washer fluid was not filled, my coolant was low and they said they couldnt check the level of my transmission fluid because they would need to lift my car. After a couple of weeks I needed to go back because of an engine light and shuttering at low speeds. After several attempts, the plugs and coils were changed, this didnt cure the engine light the problem needed to be transferred to another place, no fault of Firestone. The check engine light was fixed but the shuttering continued. I went back to Firestone to have the transmission fluid changed, even though it wasnt time but felt it might be a transmission concern. I let them know of the shuttering at low speeds and would they look into what it might be. Firestone asked if I could leave the car until 1 or 2, no problem. The Service Manager said he would look over my car to see what they could find with regards to the shuttering. I got my car back at 4 and said was ready to go the shuttering was gone. Shocker it wasnt, did they actually do a test drive? The Service Manager and I went on a test drive, he too was surprised the shuttering was still there and the tech didnt feel it. I ended up taking my car to a transmission shop who let me know my shift plates were rubbing due to low fluid. Lets go back to the first oil service when I asked if the transmission fluid has been topped off, I guess not. The service I had had received had eventually cured the shuttering. Ive now tried twice to get an oil change and tire rotation, with an appointment, car wont be ready until 1 without an appointment, the car wont be ready until 1 or 2. Even if you wait, they times are never correct. Nice enough people, they just dont know how to time manage and Im wondering about their techs.

Jerry Reyes

I took my Honda Accord for a simple rear break change on a Friday because I was taking the my kids and my wife on a trip to Vegas for some Hiking fun. It took them the whole day to perform the repairs. Finally around 4pm they called me to let me know my car was ready. I picked up my car and returned back to work witch is about 1mile away from Firestone Auto Care. As soon as I parked I engaged my emergency break and noticed that it was not working, I immediately took the car back to the shop and in about 30min they had the issue fixed witch was fine but I left to Vegas with a doubt that the breaks would work. On my way back from Vegas I stopped at a gas station to check on my tires air pressure and noticed that one of my back tires did required some air. when I went to try and put air on it the tire valve had been pinched with the tires wheel cover and there was no way to get it out but to take all the nuts out pop the tire wheel cover and fixed the pinched valve. What should have been a simple regular break maintenance turned into a stress worried that my breaks would fail.

Jason Bartosh

I have 4 cars with lifetime alignment, and have spent over $8-9k there in the last 2 years for shocks, tires, tune ups, and all maintenance of my cars and my kids cars. Recently I brought my truck in right before a trip to Vegas because it was shaking. It wasnt alignment, so they checked the brakes, wasnt it either. They noticed a nail in my tire. Called me and told me itd be $20 to pull out...my son mentioned that Americas tire will do it for free. I asked him if he could pull it out complimentary because of my service history with them. His reply "we already did a complimentary brake inspection to look deeper into the shaking, if I do the nail for free, where does it end?" It ends with me recommending people there and spending thousands to have them service my vehicles. It ends with them being petty after Ive trusted them to recommend work being done to my vehicles.

PC SERVICES

Thee BEST deal on tires in Brea ! Ive worked in the tire sales industry for many years, retired now. If you have shopped for tires then you are familiar with the generic phone-service attitude talking as they have been trained off the new employee manual in how-to-handle phone sales, kinda makes me laugh. It was nice to speak with the guys at Firestone who really communicated like real persons off the cuff. Back to the tire deal, I shopped 8 area automotive centers that sold tires, FIRESTONE had them all beat by $7.00 on the phone. When I showed up to actually purchase they gave me a better deal which ended up beating out other quotes by $12.00 ! So this is my experience check them out hopefully they will be able to provide you with a great deal and excellent service when your vehicle needs it.

Ty M

Im not going to spend a lot of time writing a "review" because I am writing their corporate office as well but, I can say that I felt extremely discriminated against. I was a loyal customer and to be treated with such disrespect is disgusting. I will leave the details for the letter that I am sending to their corporate office. My main point is to avoid going to this location! Ryan is a top notch jerk, who definitely needs to be retrained. He is under qualified and has a bad attitude for the comany. It definitely looks bad on the management as well.

Byung Kim

The place is a little hard to get into simply because of its awkward location. Went here for an alignment. Took longer than stated. When they were done with the alignment, turns out they did almost nothing because my rear wheels were not adjustable (did not know), and front two were mostly balanced in the first place. I understand this is the policy but I personally think its unfair I had to pay full price for a complete alignment when they only serviced two wheels. Otherwise, staff was helpful.

Carl Ashe

Top notch information about the required service which includes showing you what you need on the vehicle. On-time service and repair and service with your vehicle returned clean. All auto service is pricey but at least here it is in the neighborhood and you can call for assistance anytime and your vehicle is finished in the time estimate given. My phone messages are always returned in a timely manner also. A very good shop.

Jacob Ps

I just love this place. Above I really like Greg, he helped me many times in the past several years. He is the most important reason I keep coming back. I have been taking here all of my cars over the last 5+ years. I am a loyal and very satisfied customer. If you have any problems with your car, this is the place to take it....ask for Greg. He is an honest guy.

N Thompson

Took my car in today because the battery needed a charge b/c a light had been left on for days. I called them and told them what happened and that I originally had purchased the battery at Firestones and they said bring it in and well charge it for you. In and out in 2 hours! Matt was very nice and professional!