Firestone Complete Auto Care

1933 N Placentia Ave, Fullerton, CA 92831, USA

Address:	1933 N Placentia Ave, Fullerton, CA 92831, USA
Phone:	+1 714-499-9809
Site:	firestonecompleteautocare.com
Rating:	3.2
Working:	7AM–6PM 7AM–6PM 7AM–6PM 7AM–6PM 7AM–6PM 7AM–6PM 8AM–5PM

Location

Photos 12

Reviews 23

T Mi

This is my first critical review I’ve given of a company, but I thought you should all know; DO NOT GO TO FIRESTONE! I got an oil change from them last year (which was pretty overpriced). After waiting an hour, I saw an employee looking worried and talking to the sleazy salesman manager/supervisor. The supervisor then came out and told me a lie that when they were removing my oil plug, all the threading pieces fell out and oil fell out and the inside of the chamber was entirely smooth. Um, my car was bought 6 months before, and I had driven it everywhere, with no report of the plug ‘falling out’. The supervisor said “your last guy probably messed it up, but don’t worry, we shoved a big plug into the chamber to keep the oil in there for now”. He also added, After charging me, “by the way, your oil was as gold as brandy, you didn’t need an oil change”. My father in law, who is a mechanic (but was not available to change my oil at the time), looked at it and said that what most likely happened was that the mechanic at Firestone used a machine to remove/unscrew the plug, but was Lazy and pushed it to rotate in the incorrect direction, which smoothed out the inside of the chamber, so the plug could no longer screw into it. I went back to my dealer where I bought the car (the last person to change the oil) and they were able to prove that they sold the car to me with a normal oil chamber. I notified Firestone several times, before finally paying $698 to get my entire chamber fixed. So, all I can say is NEVER, EVER GO TO FIRESTONE!! THEY ARE LIARS, SCHEMERS, AND SLEAZY!

Alex B

I usually never write reviews, but after this place screwed me over I had to write something. I got an oil change at this Firestone location and I noticed they cracked my key fob. The crack eventually widened from me using the key. The key fob came apart and the key itself fell out of the key fob. I called this location to ask if they could fix it and they said they dont do that. I told them that it was their fault because they cracked the key fob so it was only right that they replace it. They tried to blame it on me saying that I probably broke it myself and that I was trying to blame it on them so that they would pay for it. I told them the key is going to cost $155 to replace and thats why they need to fix their mistake. They still refused and therefore Im never going back to this Firestone location and dont suggest it to anyone.

Brian Draper

Worst customer service ever. My wife spent $2,500 on new struts and tires and they didnt even replace her hubcap correctly. It fell off while driving home. They said they would order a new one and that it would be in on Monday. By Thursday she still had not received a call that it had arrived. They then told her to come in at 10am in Friday and STILL was not there even though they told Her when to come in!!!! They then tried giving her a different hubcap that didnt even fit and told her to put in on herself!! Worst customer service she has ever experienced and we will NEVER be going back. STAY AWAY from this place!!!

Mike Finnigan

They have been ripping me off.....Finally caught them today. I have been having my Fullerton student take her car there since starting college, she is a senior now. Every time she took it in I could swear we were getting ripped off. Today, after getting quoted $700- for a break job, $500 to do the bare minimum, I told them we were gonna take it somewhere else. The other place told me that it would only be $265-. So long Firestone.....

Amanda Yarger

Im really not sure where all the bad reviews are coming from. Ive taken my car here for the past year and I am always very happy with the work and the quality of customer care. Ive met Manny in particular a couple times and he has great customer service. My car is always completed pretty fast and I do not feel they overcharge like other places. I will continue to bring my car here.

Amanda Daw

Worst customer service I have ever experienced. My 57 year old, disabled mom had a flat tire and had no lug wrench. She asked for help, and was denied, their reason being that their mechanics were "uncomfortable" loaning her a tool.this was on a Sunday afternoon in 85-90 degree heat. I hate to think what their mothers would do... 2 thumbs WAY down

Matt Andis

this place has let me down more than once. the first time the miss quoted a price and wanted to increase the price from 140 to 600 dollars. second time they said to bring my car in for an oil change and when I show up they say they cant fit it in. avoid this place.

Rick Barboza

I have been coming to this Firestone since 2001. Honest hardworking shop that has taken care of my fleet vans as well as my personal cars. Always found them helpful and knowledgeable. Steve their master mechanic is the best. The rest of the crew do shine.

Not Published

Ive been to this store 3 times to have minor to major work done. Each time the customer service was outstanding, and the auto service was correct and efficient. They bend over backwards to help their customers and Ill continue to bring my business here.

Cassidy Granite

My vehicle was acting strange so I stopped in. One of the guys looked at it, listened to it did some basic checks and sent me to the dealer...no charge. Didnt try to take advantage. Thats customer service...and has earned my future oil change business.

Martin Nguyen

My skid plate under the vehicle was detached. It was scraping everywhere I drive and when make sharp turns. Loud, annoying, it had to be fixed as soon as possible. Firestone took in my vehicle and fixed it at no cost... NO COST. That is quality service!

chunder mcqueen

This is only firestone that doesnt try to rip me off, as far as I can tell. I go when the guys at the 76 shop across the street are too busy (they get busy often because they are awesome) and I need something quick and easy done.

Morgan Broadhead

These guys are great. Professional service and honest answers. Sometimes theyre busy and you might get a short wait for checkout help. Any wait is too long for some people but theyll get it done right.

Alex Banuelos

Horrible customer service. Was waiting in an empty room for 20 minutes before I was ignored... Waste of time

John Wolf

Refused to do my oil change unless I purchased oil from them at twice the price. Went to Meineke instead.

jao jing

Like to wait to get overpriced low paid service. The technician said they paid him 10.25 a hour.

John Tomas

If you are getting work done on your car there is a del taco right nextdoor.

w gethaiga

Great group of guys, Always busy, best bet is to make an appt. on line.

Elvis Won

Crooks. Dont get ripped off here.