RighTime Home Services
| Address: | 1225 Graphite Dr, Corona, CA 92881, USA |
| Phone: | +1 951-280-3113 |
| Site: | ars.com |
| Rating: | 4.2 |
Location
Photos 1
Reviews 6
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Anonymous User
Ive had several disappointing experiences in my 50 years in California, but this is the first one Ive posted about! In mid June I called to set an appointment for a bi-level A/C tune up----the person on the phone was quite nice and stated we have a $99.00 special and would be able to come out in about 3 weeks. I have a very hectic schedule but the most specific they could be was a 4-hour window, so I scheduled a morning window on a Saturday for 3 weeks later. When I got home from work on Friday (the day before the appointment) I had a message on my answering machine from ARS, "we were wondering if we could reschedule the appointment because our techs are extremely overbooked", I immediately called but they were gone for the day. The next morning (the day of my appointment) I called at 8:15 and stated I had received a phone message and was unclear as to whether someone was coming out today, the response: "give me your name and phone number and someone will get right back to you". At 11:30 I called back and was told, "because our techs are extremely busy we wont be coming out, sorry, we were hoping we could reschedule". So, a couple of things here: A) dont set an appointment 30 days in advance and cancel it with basically no notice. B) when you call to cancel an appointment----use the word "cancel" C) when someone calls with a problem--take care of it right away---dont wait for the customer to call back 3 hours later. This is long winded but I wanted to get all the facts down in case ARS disputes this. This is unbelievably bad customer service---I thought everyone should know. Debbie C. Anaheim
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Gregory White
Rescue Rooter came to my home to replace my old water heater. Actually it was to quote me a price for a natural gas tankless water heater. I went through Home Depot and Steve was my first contact. He was very polite and explained in great detail what they needed to inspect and possibly change or upgrade. He also gave me ball park figures for the min/max I might get quoted and made sure I wanted to have a tech come out. I agreed and he said Anthony S. would be the tech coming out and would give me a detailed quote. Anthony S. showed up and took a look at my current set up. He explained everything to me regarding what theyd need to do. Anthony really impressed me. He was personable and professional and could answer every question I had. Anthony gave me several options and we discussed them all at length as well as watched some product videos on his phone. At the end I decided on just replacing the tank style water heater and installing a de-scaling filter. Anthony had another tech come out to help with the install by the name of Ben H. Ben was fantastic. He was extremely polite and worked diligently. He worked for several hours doing all the necessary upgrades for the install and to meet code requirements. When he was done he came in and reviewed everything with me and the family. He was professional, personable, and I couldnt have been more impressed by him. He covered all the details of our new equipment and finished up the paperwork. All in all I was impressed with Rescue Rooter and their staff. I would definitely recommend them.
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Barbara Johnson
The service tech came to the house. I had a leaky faucet in the bathroom shower. He looked at it and said it would be $260 to fix the faucet. OMG, but it was leaking too bad. I told him to fix it. Then he went outside to turn off the water and came back in stating that I have too much pressure and that I need a water regulator. I asked how much and he called the office. He said I was getting a deal, that it would cost me $400. But then he told me he didnt have the parts and that I would have to drive him to pick up the parts!! We had to go to two stores and the parts cost me $129. Ok, so if that is how much the parts cost and he spent less than 30 minutes fixing it, how is that $400 in labor? I thought the cost was unreasonably high. I guess I am from the old school where the tech is supposed to have the supplies and the cost is supposed to be no more than twice as much as the parts. Well if thats the case, I am screwed!! I think this company is predatory. The only up side is that every one is very polite and friendly. Oh, by the way, the shower is still unusable as he didnt notice the shower handle was broken and I was not willing to go to the store again due to my limited health. My husband will have to finish the repair. Go get someone else to do the job!
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Clarice Kavanaugh
I am the happiest person ever right now. I have cooooool air flowing again, Thanks to Gregg at ARS. I had called Home Depot for a diagnostic service call. Gregg the technician was so thorough- he discovered that the former compony that said I needed a compressor- which is 3,000.00- I only needed a new capacitor!!! The brand New capicitor that was installed on Monday by another company was faulty and didnt work- it had the fan running in reversel So evenif there was a new compressor- it still would have never worked. Gregg was very competent. He had all the right tools and diagnostic equipment. Explained everything to me in detail and was very patient and polite. My inovice was under 300.00- which included the service fee. I asked about the maintentance plain and they did have one.-I also decided to purchase, on my own- no pressure.He has made regain faith for the heating and cooling guys! Good bye to American Home Sheild- that has been a nightmare to deal with. Rude , incompetent- full of empty promises Thanks again Greegg and ARS!
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Janet Gesin
Chris R. and his associate had an appointment at our home yesterday between 1-4 pm. We received a call about 11:45 asking if they could be there at 1pm rather than later...of course. The associate introduced himself as the new Santa Clarita area rep. They arrived, clean and promptly, to begin the annual service. We talked abut the Micropure product as we had with others in the past years. We decided to go ahead and purchase from Chris R. The men cleaned the plenum and coil and replaced the filter. We also purchased a box of filters. There were lots of questions by us and explanations by the men to our satisfaction. They showed us the progress throughout the installation and explained why each step was necessary. We were pleased with their knowledge and manners. There was no particular pressure to purchase any products. We do appreciate that aspect of the service. We thoroughly discussed the potential of the purchase. The reps will be welcome to our home again next year.
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Anonymous User
Very bad, the repairman they sent out obviously didnt want to do the repair to my AC. He said that the unit was in very bad shape and it would cost $2000.00 to repair it and even then it probably would not work correctly. He pushed for me to buy a new unit at a cost of $13k and he seemed in a rush to get the contract finalized saying the work would be done the next day. After he left I decided to cancel the contract due to the hefty cost. I got a a condescending call from the salesman the next day and he tried to pressure me into going ahead with the new unit. I refused and had a local contractor out, he fixed my AC in under an hour for a cost of $275.00. The guy from ARS wasted about 2 1/2 hours of my time and attempted to rip me off big time, he blatantly lied about the condition of my AC. DO NOT DO BUSINESS WITH THESE PEOPLE, THEY ARE DISHONEST.