Firestone Complete Auto Care

Address:	9030 Cecilia St, Downey, CA 90241, USA
Phone:	+1 562-392-6306
Site:	firestonecompleteautocare.com
Rating:	2.5
Working:	8AM–7PM 8AM–7PM 8AM–7PM 8AM–7PM 8AM–7PM 7AM–6PM 8AM–6PM

Location

Photos 27

Reviews 18

Nancy Lopez

Bunch of Rats... DO NOT COME HERE UNLESS YOU WANT TO GET SCREWED OVER... came in for oil change tried to charge me almost $200 for an oil change ???.... Then they said I would need brakes in about a month never had a problem before... Guess what a month later I heard a loud crashing noise went to another place and they said I needed brakes and rotors due to the fact that there was a loose bolt that caused all the damage I wonder where that came from???... Firestone had did a "free full car inspection" during the oil change so there shouldnt have been a problem and how amazing they foretold brakes... Now Im screwed $300....also my sis n law had came and they broke her car key and said it was broken already now she has to manually open her car... If you wanna give away all your hard earned money be lied to have your car tampered and get pissed come to Firestone downey auto care... One thing they are very pleasant and clean while scerwing you over Id rather an honest greasy mechanic that these devils in disguise this place... Never again... What goes around comes around karma.... You have been warned do not come to this place

Chantalle Ochoa

So i needed to replace all four tires on my toyota camry. Arrived at Firestone on Feb-4-2015. Talked to a young guy seemed knowledgeable bla bla bla twenty minutes later had him order me four tires to come in, he told me 2-7 days and he would give me a call. I return Feb-7-2015 to see if i got lucky and they came in the two days? NO. He told me they would come in on tuesday or wednesday and that he would give me a call. I recieved no call Tuesday or wednesday or thursday. So i called friday evening the guy on the phone said they had recived confirmation that my tires would be there saturday and again they would give me a call. Again no call saturday no call sunday. i decide to go there on monday Feb-16-2015, when i get there and ask for my tires they said they have NO RECORD of me or my tires being ordered even though they recieved CONFIRMANTION? Bunch of idiots i swear nobody actually works there! Its now Feb-18-2015 still no call! im not getting my tires there!

Christina Unszusz

Horrible service!! I went in for a flat tire repair. I was told it would be 45 min. I went to the mall came back after an hour of not hearing from them to find out they hadnt even moved my truck! As I walked in the manager told his employee... Hey go do that red truck. I said it hasnt been started yet? He said no we got really busy. I told him I was there before all the other cars and to stop talking because he was lying. He said we can have it done in 30-45 min I told him bullshit dont touch my truck give me my keys. He then again stated they got swamped. I told him reality is you forgot now give me my keys... They never apologized for not starting my truck and having it to me while promised. I have been to this Firestone before with poor service and swore I would never go back. Figured a flat tire repair would be easy enough.... was I wrong! I will never go back!

Eduardo Alvarado

I took my car for an Ilaigmen and tire rotation, they said it will be done in one hour and a half, to have that done should only take an hour or less, but instead they took 3 hours and 20 minutes, that car was sitting there for two hours, after two hours thats when they started working on it, They are very Irresponsible, careless, think twice before you bring your car to that place, Other places might appreciate your business.

Anonymous User

Rip off!! DO NOT TAKE YOUR CAR HERE! Took my car in because I had a nail lodged in my tire that I wanted removed. They told me that the was was not repairable and we needed to change all four tires for $800. I laughed at the con artist mechanic Jesus Santana and took my car to Discount Tires. They removed the small quarter inch nail in two minutes and did not charge me a dime. Good to know there are reputable honest people out there.

GURINDER SINGH

Great place with good vibe. Very friendly staff. Chris, Juan & Jesus are great teammates . They have proven the power of team work. Folks.... Please give them time to get the satisfied completion of your repairs. For sure, you will not be disappointed. In the last , I will visit back as needed to this trustworthy place as long as Chris and his team is there. Cheers Guys.

Paul St Pierre

Dont go here for service. The mechanic could not adjust a stock 2002 Subaru Impreza. He told me there were no camber bolts, even though I just touched them 20 minutes ago before I got to Firestone. I replaced my hubs and wheel bearings so I needed a alignment after touching the camber bolts. People at the front are nice but the mechanic is incontinent and useless.

Anonymous User

I took my care in for an oil change and check up, I was told I needed all four tires changed.... not so at all. They were trying to sell me tires for $700 for replacement and I said no then tried to get me to apply for credit and I declined. When I took my car to another auto shop they said my tires were fine. OMG... never will I come here again!

Gilberto Enriquez

Went in at 2pm they told me 2 hours for an alingment. Went back at 4 and they had not even started. Then he said they would do it in 15 minutes. Wtf. Worst management ever. I run a shop and I never blame my workers. Its managers job to get things done. Not recommend.

John Juarez

Great costumer service . . Mechanics are real experts at what they do. I have took my car here for many alignments, never had a problem . . Also its clean and reasonable prices .. I would recommend to anyone who cares about there vehicle ..

Anonymous User

They show a consistent pattern of not caring and lack of attention to detail. They crossthreaded my lug nut and damaged the lug stud. I have had to fight to get them to get this repaired. Do not recommend doing business with them.

D Smith

Got me a great deal on some Firestone wide Oval Indy 500s. It took a while but I was early and they explained the reasons. Great customer service. So far so good.

kidd fibs

I made an appointment for an oil change and I still had to wait 3 hours for my car to be taken in.. they didnt even offer a discount or anything.. never go there

Michael Garcia

Horrible service went to get 2 tires and a diagnostic done left my car there 8 hrs and when i went to pu car they didnt even do my 2 tires bull $!#/.

Neil Norberg

Good courteous and fast service. Competitive price I go to Firestone all over Southern California never been disappointed

Profound Grafx

Says it closes at 8pm but it was closed at 7:10 when I needed a tie repaired. False advertising.

TMarie Hall

Chris was very professional and got my little car fixed up in a reasonable amount of time.

1BAD MAFAKA

Please avoid this place. Unless you have a POS car because thats what service they offer.