Pep Boys Auto Parts & Service
| Address: | 2671 Randolph St, Huntington Park, CA 90255, USA |
| Phone: | +1 323-583-6855 |
| Site: | storelocator.pepboys.com |
| Rating: | 3.3 |
| Working: | 8AM–8PM 8AM–8PM 8AM–8PM 8AM–8PM 8AM–8PM 8AM–8PM 9AM–6PM |
Location
Photos 95
Reviews 51
CA
Carlos Gonzalez
+2 star. Average place with nice cute service advisor. I love the alignment of my car, and my new kicks. FAST ACCURATE ALIGNMENTS! (Average isnt bad) -1 star for the additional damages to my back bumper (I was gonna replace it once it broke completely, and that just so happened here, so I had to buy one) Did you push it up the rails from the bumper? I dont mind, just you know... Let a guy know so that the bumper doesnt drag on the floor after driving away from location. Thanks for the motivation to finish fixing the bumper, although it was still functional. Lol. -1 star for saying, "just come in, you dont need an appointment." And then giving me an appointment for the next day after showing up to the service shop because yeah, understaffed. -1 star for giving me a false reading that would have cost $75 dollars + time. (Its only going to cost me time at the service location, which is ok with me, but still, someone else might have issues with something like this.) +1 stars for the discounts on the services provided and the discount on a purchased item.
BR
Brandon Holly
I waited for over 4 hours for an alignment check, not even an actual alignment. Was told that I was next in line, which turned out not to be true. Typically, when there is going to be a delay I am told and just come back for the vehicle. They kept making it seem like the wait wouldnt be too long. There is no coffee or water in the waiting area, so waiting is miserable unless repairs are relatively quick. It also seemed like some people got in and out who got there after me. I am very disappointed.
JU
juan talavera
Worst service i have ever experienced. I took my vehicle to diagnose the check engine light and what they told me didnt not add up.they said they had to do more diagnosis to find the problem and that it would be around $700 just to find out whats the problem. I knew something was fishing, so i took my car to a local mechanic and found out that it would be $200 to fix my car completely! Im never going back to pep boys and i advice anyone thats thinking of going there to not go.
EL
El Skrawlr
Went for a scheduled maintenance of oil change, tire rotation and reset of both oil change & tire rotation indicators. First, they used the wrong oil of 0w20 when the manual says between 5w30 & 10w40. Second, they didnt do the tire rotation at all so that indicator is still on. Third, the guy who parked my car had sneezed on my steering wheel without telling me a thing. Last time Im going to that Pepboys.
JO
jose miguel
El servicio muy lento y supuesta mente tenía el servicio de balanceo y rotación cada ciertas millas y por no querer trabajar el encargado me dijo que no lo necesitaba pésimo servicio
MI
Michael Davis
Made an apt on phone. Arrived ahead of apt. After a half hour I checked and found they had not even put car in bay yet. When I asked I was told that he told me when making apt that he would "squeeze" me in. Not how I remember it. They are supposed to have a 30 minute guarantee. But he did not put a time on the work order.
CH
chuck valdez
WORST AUTO STORE I HAVE EVER BEEN TOO! I had to stand by the parts counter for 5 minutes while pep boy employees just passed by me as if i was invisible NEVER WILL I RETURN TO THIS HORRIBLE STORE when theres an auto zone less than 5 blocks away with better customer service and better prices!
MI
Mike Ferguson
Came to get tires repaired, alignment, and rotation. Everyone rates this place as bad but aside from waiting so long, like 2 and a half hours, everyone was nice and helpful. Id go back again...but def would make sure to make plans to be picked up since they make you wait.
JU
Juan Contreras
Awful service you make appointments so you dont have to wait 2 1/2 for a oil change is really stupid I highly recommend people to stay away from this pep boys in Huntington park there employees are the worst people in the world
JO
Jose Rios
Called for oil change guy said didnt need an appointment just come in when i got here guy said it would take 3 hours this was a service fail never come to this pep boy all employing say they are the manager when they are not
OL
Olivia Garcia
Es un lugar muy inportante pues jente muy amable te orientan sobre la mejor opsion Para ti
CL
claxan velazquez
Took my vehicle in for inspection, left my keys and they forgot about my vehicle. 2 hours later I come back to refill the application for the maintenance again.
FR
francisco gonzalez
Terrible service I waited almost two hours just for an oil change and their " mechanics" or "manager" do not bother to explain what they did to your car
DA
Dawei Campana
Twice they gave us incorrect information. This time they misdiagnosed the problem refused to admit it and wanted to charge more than 1000 dollars.
JO
jose castro sinai
Si los empleados fueran mas eficientes le daria 5 estrellas
OS
Oscar Martinez
Terrible place went in for brakes at 3 pm at 6 they told me they broke my bracket n couldnt get a replacement till Tuesday worst place ever
JE
Jesse Ocampo
Good parts store. Has been around for a long time. This store is pretty big compared to the competitions store. They also have a repair shop.
AL
Alejandro Salinas
good a great deal after going to several other places and a free tire when buying 3, you will save money here, will def come from now on
CR
crissy cris
I was very thankful for carlos and israel they were very helpful in explaining what was wrong with my car. Definitely will go back!
JU
Justin Hicken
This place is pretty good. The staff were helpful in resolving our concerns. Service was a little on the expensive side though.
NO
Norma Rivera
Lo. A tienden. Bien. Y. Ayudan. Gracias
A
Anonymous User
Extremely bad service if it were possible to give a negative rating I would. DO NOT GET YOUR CAR SERVICE HERE.
RU
Ruben Borunda
Alejandro was awesome, share a nice cup of coffee with me while I waited. Fast service, good customer service.
BR
Brandon Martinez
Pretty good place to just go pick up what you need but most of the guys here dont have any car knowledge
JU
Juan Martinez
Worst customer service ever Ricardo is very unprofessional doesnt know how to deal with customers.
SA
Sandro Martel
La atención al cliente es deficiente
DU
Dustin Hipke
Two words describe this place perfectly when it comes to buying tires: HORRENDOUS & DISASTER
LU
Luis H Medrano
Because I made an appointment for ac and when I got there they told me that they dont do ac
YO
yovani olvera
Muy buena atención te dan
MI
Miguel Castro
Jonathan was not helpful, what a jerk, I will never come back because of that moron
JE
Jessie gonzalez
Good prices, Big selection and knowledgeable salespeople make it my go to place
A
Anonymous User
Worst auto parts an employee name Jonathan is no help at all and very rude....
ER
Erik Regalado
Great workers, always help out whenever they can and the service is quick.
FR
Francisco Rodriguez
Muy buen servicio
DA
Daniel G. Lam
A well-organized store providing quick efficient customer service
AN
Andres Renteria
Atienden bien
JO
Jose Aragon
Super polite, honest, and professional. Very nice people.
BR
bryan martinez
Great car services for a great price! (With coupons.)
ZA
Zack Vlogs
jonathan was so mean and rude that i had to leave
OZ
Ozzy Ortega
The guys HERE know their STUFF. Very Dependable
AN
Ana Paula Menendez
Goood
SH
shang-chi covarrubias
Good place to buy what u need for your car.
EM
Emily Ramirez
Its ok dont really come here
JO
Jorge Davila
Quick and accurate service
CH
Chris garcia
Very helpful people....
ED
Edith Guerrero
Great customer service
AN
Anthony Flores
Charge way to much
P
P Gonzalez
Worst place dont go
JO
John Smith
Good ok service
LU
Luis Huyopa
Good car parts
BI
Bigg Dogg
Excellent job!
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