U-Haul Moving & Storage of Dublin
| Address: | 6265 Scarlett Ct, Dublin, CA 94568, USA |
| Phone: | +1 925-829-9610 |
| Site: | uhaul.com |
| Rating: | 3.6 |
| Working: | 7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–8PM 7AM–7PM 7AM–5PM |
Location
Photos 1
Reviews 33
LA
Lax Luther
In store at Dublin was fine. When I had to call to adjust my reservation, they completely broke down. I had to be transferred at minimum, 12-15 times, but was never transferred to the correct department for assistance. I started to ask if they would stay on the line to ensure I was being transferred to the correct person and several times they agreed to do so, but instead put me right back into their automated system, leaving me hanging again and again. When someone would finally attempt to help and not pass the buck, Id then discover they needed to transfer me again, because they couldnt complete the transaction, only to find out later, the change they made was completely incorrect. I had to start my reservation over from scratch 3 times with three different people. Every time Id write the reservation number down and somehow the next associate wouldnt be able to pull it up. WHAT A NIGHTMARE!!!
CO
Codey B
Was told they had a bunch of 14 foot box trucks for sale, however they were pretending their 17 foot trucks were 14s just to get the sale. Three other locations in the area told the same lie, costing my company over a thousand dollars and leaving me stuck with no other options financially except to be stuck buying a truck that I dont have enough parking space for. Ive bought 3 trucks from Uhaul and this was certainly my last. They had one young guy working that was very helpful with showing me and then selling me the 17 foot truck. Also, buying boxes takes no priority over buying a truck at this location, even if youve been waiting all day. Ive bought 3 trucks from Uhaul, but this was definitely the last time theyll get my business.
IA
Ian Orbell
I realize people have had a variety of experiences, but personally, I have rented trucks from the Dublin Uhaul several times and have always received excellent customer service, and no issues with the trucks, or with the process or picking up or returning them. Compared with some other UHaul places I have been to, a few of which are pretty sketchy, I rank Dublin as a place I would be comfortable using in the future.
A
Anonymous User
It was bad exprience at U-haul at Dublin. U-haul agent was trying to sell me not needed insurance coverage. I have insurance which covers me for rentals. U-Haul agent took my insurance info, call my insurance to verify caverage and later told me that my insurance does not cover this rental. I call my insurance two minutes later and my insurance agent told me that this rental is covered.
RO
Robert Harshman
A complete storage service site. Complete moving supply center with vehicles, trailers and vans along with dolleys/hand trucks, boxing solutions, tapes, clear-wrap & rope. Trailer hitches sold and installed and electrical wiring to keep you safe. Propane is sold here as well so you can fill-up your 5 gallon container or you RV too. Friendly, knowledgeable service.
TR
Tre Luna
I was nervous seeing all these bad reviews. After all, Ive had all kinds of experiences with U-Haul: good, bad, ugly and indifferent. That said, this location wasnt the worlds most efficient U-Haul team, but neither were they bad. They were decent, friendly, reasonably helpful and got me what I needed when I needed it. All in all, they were okay.
A
Anonymous User
The customer service is AWEFUL. I put a deposit on a Hitch and made an appointment to have it installed. When I showed up, they told me that the hitch was alrady reserved and I am out of luck. When I said I have a $50 deposit on that hitch that I have already paid for, I was told: "That is your problem". Simply Astonishing.
MA
Maya Ziv
Good professional staff. We have used their storage units twice and have had good experiences both times. Sometimes they are a little slow when first setting up or arranging for a truck rental but I get the impression thats more the fault of the U-Haul system than their lack of effort.
TH
Thomas Schaeffer
I have been coming to this U-Haul location for over 15 years - over the last three years this place has really changed - for the better. All the associates are friendly and try and move business along quickly and effectively to ensure you get out fast. Great job!!!!!
CO
Cory Lui
Very professional and a lot of people were there to help! The place is big and overall clean. I had just a little trouble finding the place but mainly because its not off the main road. Regardless, Ill definitely be coming back here if i need another rental!
MA
Mark Renner
The 17 truck was filthy on the outside. The truck must have had a million miles on it because I had to work the steering wheel to the left then right then left ... just to keep the truck in the middle of the road. It was frightening and dangerous!
JA
Jackson Crisp
My experience was great. They knew I was in a hurry and had me checked out quickly. I told them I may be later then the agreement stated and they said no problem with no additional charge. The off hour check-in was also extremely convenient.
A
Anonymous User
I called to get some info and she just kept repeating the samething "name, number and Ill call you back" this is after she laughed at me for asking if I can rent a truck one way! These people are incompetent!
DR
Drew Adkins
The GM doesnt realize peoples time is money. If this was the case people would be flying in and out of that location making more $ than they already do... the business style needs a tune up, a speedy one.
DA
Dario Benitez
I picked up a trailer from here, the staff was friendly and I was "hooked-up" and ready to go in less than 15 mins. Its close to the freeway, easy access via Dublin Blvd.
OZ
Oz Assassi
the team there is so accommodating and competent that I always feel like Im dealing with a local family run business plus the benefits of a large corporation.
BO
Bonnie Held
This place is bangin! Everyone is really nice. Our truck is clean and rides nicely... Jeanette was hilarious and Daniel was helpful. Well be back.
GD
gdb g
Very professional and helpful staff. Great customer service. They helped me load my car after my purchase without me even asking!
SH
Shawn Jackman
Very helpful staff. I rented a trailer and I didnt even have to hitch and unhitch upon drop-off, which I didnt mind doing.
CH
Christopher LeMaster
Excellent service. Daniel was very prompt and curious .would recommend this facility over any other in the whole bay area
SA
Sam a
Went there on Saturday 5 minutes before the close time 5pm and they were closed . Thanks for ruining my moving schedule.
A
Anonymous User
left a couple of items in the back and they threw it away before i could go and get it. just a wie bit hasty.
BA
Barry Bestpitch
Excellent service. We were a walk-in and got what we needed and was in & out in 10 minutes.
KA
kaveh Moraghebi
I installed a hitch and bought a bike rack. The service was quick and price was reasonable.
FR
Fred Michel
Great service good vehicles the truck was ready right when it was supposed to be
AN
Andrew Walker
Filled two propane tanks for about what it costs to exchange 1 at Amerigas, etc.
SE
Sergey Asratyan
My experience was great. Super fast. I got what I reserved. No problems at all
GR
Grigori Feresin
very good service, work person helped choosing best option available
KE
Ken Luekens
Very helpful staff. Answered all my questions on hauling a trailer
LA
Lalith Vaka
Best place and price for fixing any type of hitch to your car.
CO
Corey Romero
Employee was a rude prick, will rent from some place else.
AB
Abe Khaleeli
Fantastic customer service. Huge inventory of vehicles
TI
Tino Ron
Went to buy propane, they have a great service
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