Extra Space Storage

1700 De La Cruz Blvd, Santa Clara, CA 95050, USA

Address:	1700 De La Cruz Blvd, Santa Clara, CA 95050, USA
Phone:	+1 408-727-2744
Site:	extraspace.com
Rating:	4.8
Working:	9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9AM–5:30PM Closed

Location

Photos 36

Reviews 8

John Sanders

We just closed out our storage unit here that we had since 2009. What a great experience, its conveniently near our home so I was able to go over and back in 15 minutes when needed. The staff was great throughout the process and repeatedly thanked us for our business once we informed them we no longer needed the space. I also wanted to mention Chip, who was working in the office today when I checked out. He appeared to be working the office alone even though Saturdays can be busy. He was helping a young couple rent their unit but he acknowledged me very politely and apologized for the wait as he helped them do their paperwork. I had plenty to do on my phone but I watched his amazing customer service skills as he made what can be a dull process actually enjoyable for them! When it was my turn he gave me 100% of his focus and we had an enjoyable conversation as I closed the account. He genuinely took interest in how our move was going and wished us a safe journey when we move. His politeness and the energy he puts into his customer service is amazing! This facility is convenient, reasonable and very clean. In 8 years weve never had any issues or trouble. I highly recommend this facility and probably other Extra Space Storage centers, but if youre lucky youll get Chip as your sales associate and youll thoroughly enjoy the process!

Samuel Coher

I had a great experience with Extra Space Storage. I came in looking for a space big enough to hold all my stuff from a one bedroom apartment. I did not know what size I would need but the manager on duty was kind enough to help me out. He started by asking me questions about what I was going to store here. I told him everything that I had and he had an idea but instead of just telling me what storage to get, he took me to them on his lot. He showed me a 5 X 10 which was a little to small then he took me to a 10 X 10. He even showed me a great way to store my stuff once I got it here. After that we went back and he started talking to me about pricing and safety of the lot. Then offered me some boxes and packaging supplies. After all was said and done, he got me in and out of there within 35 minutes. I got to say it is much better storage facilities then my last place. It is friendlier service, cleaner and safer.

Zackary Ferrick

I want to put 5 stars, because my family has been using this storage for many years now. My moms had her same one since forever now. My grandma opened a garage size one for a few months, not too long ago. Had no issue with leaving when she wanted to. Which made me want to get one, but a smaller size. They have a few basic different unit sizes and the prices seem fair. The people that work here are super nice and try their best to meet all expectations and requests (for example; if you want one right in front vs one all they way in the back or a corner vs the middle. Drive ups vs hallways.) And now to my point.. the ONLY reason Im putting 4 is because its an outdoor storage, and a great amount of them are, but this one has NO shade. Im lucky if I dont get a burnt shade darker after coming here. I dont expect this to change. Theres not many things they can do, that I can think of anyway. Overall summery rating = 4.5

Atanas M.

I did stop by at least 7-8 other locations in the nearby vicinity before making my decision. The reasons extra space won : hours,location,setup of the entire facility . And after being here for more than a year - customer service. Store manager Neal Gallegos and his staff do provide great customer service. He is on top of things and knows his job. Easy to arrange things , easy to deal with ( had to change units on the dime) , and doesnt give you scripted corporate answers. Main reason why their "orange competitor" didnt get my business. Facilities here are clean and well kept. Neal is in the office quite often. Maybe more than rest of the employees . Another huge plus. Im writing this on Sat. afternoon , after i spoke to him in the office. One of the few facilities of this kind to have rv parking spots. Which get filled FAST.

TediRae Maupin

I have never used a storage space with this much professionalism, from start to finish. The moment I called I was treated with a friendly helpful lady, accessing my storage needs and find space for me that is close convenient and affordable. Ill have to say with as much as I move around and have things from multiple states, my associate Amber Thompson went over and beyond to help me have everything I needed to store a motorcycle, the best part is that I didnt even have to ask, its as if she is one step ahead in the game and helping you down a wonderful head ache free path to carefree storage. The security is great, the service is extraordinary, and FYI this is the first review I have ever left. I was simply blown away with my experience. Thank you Amber Thompson for your knock them out of the ballpark service, this woman deserves a raise!

B Bizzy

1st off I received a call from Extra Space Storage by Robert Bresee confirming everything regarding my reservations very professional. I wasnt able to make my schedule but went in asap. Upon coming in to the actual storage office location Robert again was my front counter help and was greeted immediately. He showed us our storage so that we have enough space which it was perfect and very clean. Again filling out our documentation he explained everything so that we knew what we was signing. Which made us feel that we have chosen the right place. From start to finish was so easy and couldnt have gone any smoother. Thank you Robert for everthing and thank you Extra Space Storage for training such knowledgeable and courteous staff.

Brian Chambers

My experience with extra space storage was superb. Not only was the manager very friendly he just sold me what I needed for a 1 bedroom apartment and all its furnishings. He was experienced and took great care to show me how storage works and the fees I needed to pay attention too if I were to be late or just not pay. The 30 minutes we did business together saved me so much time and frustration when getting a storage. I purchased the 10x10 and it fit everything I had including a refrigerator. I am hoping I do not need this very much longer as I expect to be on my own again after school concludes. Extra Space Storage goes the extra mile for its customers. Thanks

Leonard Shenfield

Weve been there for 4+ years now. Have changed lockers (downsizing to smaller locker) 3 times now. Every time they found a locker close by which made the move easier. Theyre always available and have been helpful when we had a question or needed something. Have dealt with Alicia who is very knowledgeable, friendly and helpful. They are convenient for us and the gate hours are fine. The only negative is that on Sunday the office is closed, which is OK, but the bathroom is locked. It would be nice to have that available instead of having to run to the nearest fast food restaurant if we are spending a lot of time there on a Sunday. But overall 5 stars!