24 Hour Fitness

Reviews 3

YU

YuR MaMa

BUT BEFORE I GET INTO IT AT FOOTHILL RANCH 24HRS GYM , G.M. SCOTT IS THE ONLY ONE THAT REALLY CARES FOR ALL MEMBERS AND I ALWAYS SAY THANK YOU FOR LOOKING OUT FOR ME...... ya i bet the handicap equipment most likely the same issue and not A.D. A. compliance. So that means I cant go there. Plus you guys dont see the area where its located???? So its in a Ghetto and for Ghetto people. what everybody is talking about happens to most gyms. L.A. fitness . Crunch , etc. so 24hrs fitness is the same deal . once a equipment finally is not functional it will never be fixed. I think these gyms wait until the a certain amount of equipment is depleted then that gym will do something ... Think about how much does one member pay to be one? pennies . So I guess they rely on more member to join as its seasonal . Watch , January everybody new years resolution to lose weight, etc. then it fades away. I have access to all 24 gyms for that reason. I went to the 24hour gym at Pico up in L.A. during the olympics as 24hrs supports big time the special olympics. First time there and its an very old building as I came in checked in with my wheel chair and my shower towel draped over my gear. the staff was focus on the T.v. . they saw me didnt greet me. so after working out, then hit the showers and all the way in the back was the only one A.D.A. and there was a little paper sign "out of order and anyone with eyes can tell its been like four years. So I used a regular shower across . there was place to hang my stuff so everything was on my wheel chair as I was using my chair to hop on one leg is what I have. everything got wet as I showered then hopped back to the A.D.A shower and almost slipped on my ass. my clean clothes was wet. normal member would be so pissed off and bring the anger to the front counter. So as i went to the front counter and asked who is the General Manager and I could tell right away from their reaction, nobody wanted to respond as I paused and waited for a name and said bill ... then I mentioned the A.D.A shower and did the staff give a crap??? I even told all of them they saw my come in and I bet none of them know I need to use that A.D.A. or if its out of order. Why because I bet none of the males use that nasty gym. just work there. I still notice I was interrupting them from watching the olympics. So I got a little louder and mentioned 24hrs advertise big time with big colorful poster and even to the Media they support special olympics but not A.D.A. 24hrs members. And its a federal lawsuit but if you bring it up you might as well kiss your membership good bye and sue 24hrs and maybe end up owning one the of the gyms. or hey maybe own a 24hrs that is only A.D.A. in one location? Do you think all A.D.A. 24hrs member will drive to that one place????? no. I deal with this everywhere and its not just the 24hrs. people dont give a dam because its not a major concern to operate a business just whip up the codes for A.D. A. and is it really functional for me to use. So Im going to drop messages to the G.M.s to use for example if the showers are clean and really functional and use my wheelchair and dont stand up on two legs and see how nasty the walls are how easy how lously they got away to have it to A.D.A. Codes. Then I hope they will realize how difficult to use the whole facility for me . There is only one 24hrs gym at foothill ranch that the G.M. really care and his name is Scott and maintenance staff member are really are on top of it. even after I mention what I come at other gyms. It seems like I have to call and check in to see what is not working for me. as I cant use that gym just like the rest of the members to just to use it life a regular members. yes , Foothill Ranch , G.M. Scott and I always thank him for all the members that come there is FOR ANYONE TO ENJOY HIS FACILITY.

CH

Chris Calder

Ive had a terrible experience with the Membership Manager. Absolutely rude and very poor customer service skills. So far 2 incidents have happened. The 1st when he refused to let myself and a group of guys play a full court basketball game. I assume he was supposed to be working...instead he was shooting around by himself hogging the court for over 20min while we waited for him to finish. Then, when he was finished, he urged a older couple and their daughter to shoot on that same hoop in a shameful attempt to again block our attempt to play a 5 on 5 full court game. The 2nd incident was more serious. I went in to the gym. Apparently there was an issue with my account (I later called customer service..my account was current and paid they just needed an updated card even though I already gave it to this gym a few weeks earlier...obviously they just charged my card and did not update the account) so I proceeded to let the 2 people at the check in desk know the I was just over charged and was even issued a refund and there shouldnt be any issue with my account. As I was explaining that...the Membership manager walked up and started talking about how my account was suspended and that I could not enter the club! He did not try to help me at all. He actually proceeded to tell me that if he had to call the police he would! At this point I was very upset given there was absolutely no need for him to even say anything along those lines. I then left and went to Bella Terre 24 hour fitness and they told me I just needed to update my card on file, "No big deal just update your card when you get the chance" I walked in worked out NO PROBLEM. Bottom line this place is ok but their "Membership Manager" (he is a African American man) is hands down terrible at his job and 100% rude and unprofessional.

EM

Emily Hart

I just joined and I really like this gym. This is the second 24hour Ive been a member at. This gym is pretty big and everyone is nice, i mean Im nice and if youre an ass they (and everyone else) will probably be an ass back. Be nice. Anyway. I really like this gym. I did the sauna and its great. I like their machines and their weights are nice and they have lots. Matt helped my sign up and he was cool but he seems disciplined or like strict but he was nice. I also needed help with the locker i used because i forgot my combo but i told the guy at the counter that i knew it but i totally forgot. Anyway. He was like oh no there isnt a female to go into the locker room but we sorted it out and he was super cool and like way too nice like handsome people shouldnt be that nice. Anyway. I really like this gym and i cant wait for tomorrow morning, gonna hit that jacuzz! And get in some sweet sweet cardio. Ok coolio. Ok bye :)

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