Firestone Complete Auto Care

13961 Brookhurst St, Garden Grove, CA 92843, USA

Address:	13961 Brookhurst St, Garden Grove, CA 92843, USA
Phone:	+1 714-705-6270
Site:	firestonecompleteautocare.com
Rating:	2.8
Working:	8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 7AM–6PM 8AM–5PM

Location

Photos 11

Reviews 20

Cory Nguyen

Had alignment done on my 07 Camry Le yesterday. Noticed steering wheel was off to the left. Took vehicle back and spoke to Andy, the manager. He did not own to their mistakes and blamed it on my cambers being off. My cambers was .2 degrees different from manufacturers specification. Any tech can tell you that is in the acceptance deviation. He tries to up sell camber kits service to me but I refused and informed him that I used to have my own shop and he is giving false information. He laughed and referred me to another Firestone. I went to Firestone at Brookhurst and Chapman. Tam, the Manager, greeted me and understood my concerns. Had his tech jumped on it and finished in 1 hour. The spec sheet showed front toes were completely off from the alignment the day before. I happily returned to Andy to show him the specs. He said he guess his machine was not calibrated and laughed. Apparently, this guy knows nothing and tries to pass off like he knows everything. Through all this, an apology was never given. For those who may plan to come here in the future.....beware! If he can not resolve wrong doings for a small problem, what do you think going to happen when a big problem arise? Your only choice is call the Bureau of Auto Repair or take Andy and Firestone to Small Claims Court.

Thomas Nguyen

**Did not honors corporate coupon in a not-obvious way**.I was there to do an oil change with a Firestone coupon. After the service person wrote up the order agreeing to do an on special oil change and not any other work, I wandering the area about 30m while waiting. When I came back, the manager tell me the oil plug is impossible for them remove. He thinks its broken inside and suggest I bring back last oil changes location. I left for home wondering the possibility of over tighten the oil plug since it is done manually and not by a machine gun like on wheels. Anyway, I had my car done afterward at a (different) reputable tire store with not even a hint of a problem what-so-ever. I suppose that Firestone manager could have tell me in advance that they/he doesnt make enough money from me for this service and save me my half hour. But thats a perfect world. BTW, I have done other car related services there before and have a hunch that its a privately own with franchise named. My displease is to this location only and not Firestone in general.

Kim Nguyen

This place is Dishonest. They rip off your money. Do not bring the car there to fix. Last year, I went the for alignment. I paid almost $200 for life time. They told me if any thing happened, They will do it for free since this is lifetime warranty. This year I brought my car back for alignment. They check it out and told they could not do it unless I have to replace the camber kit (a small bolt next to the spring). it cost about $120. I hesitate to do it and went to ask the honda dealer. The dealer told me it nothing wrong. What I need to do is just adjust the bolt next to the tire. THAT WAS IT. Finally I brought to the Vietnamese shop and they did the alignment for $30. The car run straight. I call back the firestone manager and complaint. He said may be the alignment machine broke and bla... bla...all BS. I did learn a lesson So please do not bring your car there. Since I still have warranty, Next time I will bring the car to them and hope they are not playing BS game the innocent people like us.

Quang Vo

I would give this place a zero star if possible. Just like the other reviewers said, they are dishonest. I also paid for lifetime alignment. Went back because they did not do it right the first time. But told I would have to wait all day. So left with understanding. Went back a third time in the morning when they just opened and immediately the manager told me the same thing. I would have to wait until afternoon before their technicians can get to my car. Seems like it is their usual ploy. I will never go to another Firestone again, not sure if just this one is a bad apple. Not going to bother with them anymore. There are plenty of local honest Vietnamese auto repair shops. This VN location is not one of them.

Vu Nguyen

I have been meaning to write this review and it is been long overdue, this business treated customer like me with the utmost professionalism and offered flexibility. The manager quoted me a fair price for a set of tires on my GS300 and explained to me in details the process of the alignment work. They was nice enough to give me a ride to my home and picked me up . To accommodate for my tight schedule they rushed to get my car done in just less than 2 hours. What a great experience and great customer service from Andy and his team.

Eduardo Paz

Went in for an oil change but they couldnt get it done because the bolt was damaged and they forgot to but my oil cap back on and I had oil spill every where inside my engine bay. I called them up about that issue and they said they never touched it. Now I have to pay an additional $60 to fix there mistake. They were no help, never again!!

Pedestal777

Amazing Customer service, I would recommend you speak with Hoa. He was very helpful and took the time to explain everything. Tung was the tech and so far car has been running great!

Dennis Cook

Sitting here now came in for oil change and they say brake fluid needs replaced. They find something to do here for sure. Maybe high overhead. Women and disabled beware.

tyfani dang

Mr. Andy was superb in every aspect... kind, professional, and thorough with all the works. I totally trusted his expertise.

Daniel Dixon

I like FireStone. These guys fixed my tire real quick. I just worked from the Starbucks across the street!

Keivan The One

Good costumer service. They change and balanced my wheel very fast and my car goes smoothly again.

Vicky L.

Been goin for years, Andy is very helpful and knowing what needs to be taken care of. Thanks andy.

pual nguyen

this is place has the best customer service. thay fixed my car right and within the promise time

Anonymous User

Do not go to this store. Theyre dishonest and ripped off. Go to your car deal first.