Address: | 14680 Aviation Blvd, Hawthorne, CA 90250, USA |
Phone: | +1 424-571-9833 |
Site: | usstoragecenters.com |
Rating: | 4.9 |
Working: | 9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM 10AM–5PM |
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Gregory Waligorski
I have recently rented some storage space at US Storage Centers South Bay, to temporarily store a selection of my belongings during a house fumigation. Despite declaring up-front my intention to rent for a short term, and thus demanding from the staff of the facility relatively more work per dollar earned than their average customer, I received from them excellent service throughout. Signing a contract with with Mr Benson Williams II was a pleasant experience that included receiving a free lock for my storage space. Subsequent filling of the space with my things, and then taking them out was totally painless, despite the fact that the space was on second floor. During these operations, I never saw enough people at the facility to compete with one another for parking space, moving carts, elevators or any other necessities. Driving in and out of the facility through a numeric-pad-controlled gate has never been a problem. I appreciated the peace, quiet, and cleanliness that pervaded the place, despite it being located next to metro rail tracks and a metro train maintenance yard. The location in fact gives one a sense of seclusion and privacy - despite the obvious presence of security cameras. This may be irrelevant to some, but I prefer to get those vibes and no others when I cart my stuff in and out of storage. The best part of my experience at US Storage Centers South Bay was interacting with Ms Jolene Shaw on Aug 31, 2015. I came to her with the intention to pay my rent for September, as I was contractually obliged to do after failing to hand in a 10-day vacate notice before August 22. Ms Shaw processed my payment, but when she learned that I was practically done using my storage space at that point, she offered to ask her manager for an immediate termination of my rental agreement and a full refund of my September rent. This was entirely her own initiative, not a response to any request or pressure from me. I must say I was impressed by this freely offered courtesy, examples of which I see rather infrequently in my dealings with different service providers. I am happy to add that Ms Shaws manager accepted her request. I am grateful to both of them for saving me some money, and for doing some extra work to make this happen - the work that would have been unnecessary, had I submitted my vacate notice on time. I definitely recommend US Storage Centers South Bay as a convenient, well designed and maintained, and reasonably priced self-storage facility, with an exceptionally customer-friendly staff. The place also appears to be quite secure, but I did not use it and observe it long enough to have a well-informed opinion on its overall security at this point.
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Steven LopezLavalle
Jolene and benson were super nice showing me the place. Both were very honest, and welcomed any questions. I havent been here long enough to experience a rental increase or any other mishaps. So far Ive only been here about a month. They did mention every 8months the rent could go up as high as $15. Depending on how crazy this gets I may have to move some place else. Ultimately the rating (5stars) could change depending on the experiences I have there.The number of carts do seem low, and a little loud (not new) but I havent had any issues here. They did mention to me that theyd be willing to work with me if rents got high. Thats an interesting concept, practically speaking well just have to wait and see how that pans out. For me I love the location and proximity to where I live so thats a plus. Im paying $139 per month for a 5ft x 9ft unit with the first 4 months discounted at 25% on a month 2 month contract.
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Evangelina Hernandez
So far, so good! When I walked in the front office I was greeted by Benson. He stopped what he was doing to help me reserve a storage unit. He asked me what I was looking for and proceeded with the options that were available. He seemed to know the units very well and answered each question I had with ease. He was very forthcoming about the upfront cost associated with renting a unit from US Storage (one-time admin and lock fee). The unit and building itself are very clean and easy to navigate. Move-in was very easy. Accessing the lot was simple with the touch pad outside of the gate. A cart was available for me to use on arrival. I am still using US Storage, so I cannot comment on the details of moving out, but Benson gave me a detailed breakdown on the proper procedures to move out without any hassle or extra fees. If youre in the South Bay and you need a storage, go see Benson at US Storage.
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Jenia Rouser
Moving is a pain and for me very stressful ordeal. I reserved my storage unit online at an incredible rate and was so nervous there was going to be some problem actually getting it in person. No problem whatsoever. This facility is 5 star all the way. High tech with online digital signatures. Then to a qucik site inspection of the grounds and my unit which were both clean, safe and secure. It gets even better. I actually exited the facility with my own working code, yes just minutes after signing the contract my code worked. Benson is good. I left happy......more importantly, I was confident that my life while in boxes could not be in a better place.
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Ryan Cahill
From the moment I walked in Melissa and Christina were welcoming and very helpful. The facilities are clean, safe and very organized. I was able to view the unit and Melissa went over all the details about the rental agreement. I went to another Storage Company and was about to sign with them and had a gut feeling that I should go back and rent from US Storage. I came back that day and rented from Melissa. The process was smooth, quick and simple. I Highly recommend this Facility for your rental needs A++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
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Tainea Williams
I made a reservation online and then followed up with a phone call. Jolene took my call and she efficiently answered all of my questions. When I went to the facility I was greeted by Jolene. She was very friendly and professional. She again answered all my questions, showed me the unit, and walked me through everything. Overall the premises are clean and quiet and seem to be safe and secure. I would definitely recommend US STORAGE CENTERS to anyone. Also, the online deals were a great incentive to choose them over other competitors.
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Fatima Miranda
This is the second time I rent space at this facility. I like customer service, people to answer my questions and to be heard accordingly to my needs. Mr. Williams I was very impressed with his customer service. He listened what exactly I needed and prepared me a deal but I need 5 days to come back to the Facility to sign the contract. Few days later I went back and he was not there but he documented everything in the computer and my offer was as we agreed! No Surprises! To me THAT IS GOOD CUSTOMER SERVICE!
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Irl Cramer
I have had a unit here for over 5 years for my little business. It is an excellent location, kind of off the beaten path so it feels more secure. Front office people are helpful and always there. They let me drop of electronic waste which is handy. Never a problem getting in or out. They have a trash area which is handy. The even let me dump a few pallets when I didnt need them. In a way, you want your relationship with your storage company to be frictionless and invisible and this place does it for me.