El Pollo Loco

28261 Crown Valley Pkwy, Laguna Niguel, CA 92677, USA

Address:	28261 Crown Valley Pkwy, Laguna Niguel, CA 92677, USA
Phone:	+1 949-643-0347
Site:	elpolloloco.com
Rating:	3.8
Working:	10AM–11PM 10AM–11PM 10AM–11PM 10AM–11PM 10AM–11PM 10AM–11PM 10AM–11PM

Location

Photos 100

Reviews 30

Christine Silva

The el Pollo loco in Laguna Nigel off the 73 is AWESOME. The food was great, same as always at el Pollo Loco, but the service was Fabulous. I never rave about service at fast food, but here, from order taking to food delivery to the guy taking out the trash, all the employees werr engaging, helpful, professional, and made sure we had a great visit. Serious shout out to Laguna Nigel El pollo loco. Id give 6 stars and i wished i lived closer, but we were just passing through!

Dositello Robbins

So I got the ultimate shrimp boul, it looked absolutely nothing like it was advertised. All though, when I started eating it, it taste even better then the advertisement depicted. Everything in the meal was fresh. You can tell this owner and his managers dont cut corners. Best El Pollo Loco Ive even been to, totally blew my mind with the quality of food! Keep on doing what your doing.

Anonymous User

Worst service ever... spend 15 minutes at the drive thru waiting for someone to take my order... go to the window then wait another 5 min while watch the employees talk... and ignore me... have to honk to finally get their (short) attention... "f"ing punks...

John Bell

Awesome TEAM at the El Pollo Loco Laguna Niguel! I needed a large order sent to my clients for a business lunch and needed it within a 24 hour notice. THEY DELIVERED!!!! Thanks a million to everyone who contributed to the success of this order/delivery!

Erlinda Lemieux

I will absolutely visit this place the next time I visit San Francisco. Food was amazing and the waitress made the visit awesome. The place is casual and laid back and gives you the opportunity to be in an upbeat spot while able to hang with friends.

Lorenzo Diaz

Excelente atención su personal muy amable es mi lugar favorito mio y mi familia su comida muy rica

Susan Burckle

The person who took my order barely spoke English. So much so that when I got home I was surprised to find my avocado chicken burrito without beans was a bean and rice burrito without beans. Which basically is a rice burrito.

David Guevara

The manager sonya was super friendly and positive. I had the easist big catering order experience. Nog a problem these workers cant fix for u. Hihhly recommended and il be back again. Thank u pollo loco.

Cary Wagner

People were friendly and the food was just as I remembered it. AWESOME! Its been 10+ years since eating at this place due to moving out of state and man was it a flash back!!!

Jasmine

Horrible service dont have any food before 15 min till closing so stupid hard to understand rude staff horrible customer service, management needs to be contacted

Anonymous User

For when youre looking for polio! El Pollo Loco is about the same as the other El Pollo Locos. Its on the better side of the Mexican Restaurant chains.

Nikki Saddleback

Super Friendly people and delicious foods!!! I am so happy every time I eat here. They remember my name too!! Nicky!! LoL. Love them❤️❤️❤️❤️❤️

Greg Mazurek

Waited 20 minutes, no food yet. Noticed people after us were picking up their food, asked about ours, they had no idea about our order... WTF?

Kanlaya Chaiyasan

I went to get some grilled chickens and like the place, the other dishes look great too. staffs are super friendly and great survice mind.

Danny Van Sluis

Slow service, the chicken tastes like its been cooked in a crockpot.They use to make good chicken, must be new ownership.

Miguel Dominguez

Workers not too friendly like in some other Pollo locos and it took 12 min to get my soup!! Just a simple soup!!

Elaine Datis

All the employees are so happy and inviting! This place has such positive energy....the best location ever!